Professional Documents
Culture Documents
Handling Guest Customer Diversity
Handling Guest Customer Diversity
Handling Guest Customer Diversity
Customer Diversities
Preferred by: Carina David
Objective:
https://boardmember.com/what-boards-can-learn-about-
diversity-from-hp /
As tourism professionals, handling our guests or
customers is the most important responsibility we
perform day in and day out.
Our customers or guests are, the people who are
paying our respective companies for a service, be it
an airline ticket, a hotel room, a limousine ride, a
buffet lunch, or a package tour.
1. Maintain eye
contact with the
speaker.
https://www.verywellmind.com/how-do-i-maintain-good-eye-contact-
3024392
2. Listen very carefully with
sincere interest.
3. Empathize when
necessary
4. Seek clarification to
ensure complete
understanding.
5. Always keep an open https://corpmediapl.wordpress.com/2016/11/01/wh
at-great-listeners-actually-do/
mind.
2. Go beyond the basics of being friendly
The first rule is to look at the customer or guest in the eye at all
appropriate times. This will make the customer feel they are
most important person you are engaging with at the moment .
second rule to greet the customer or guest not by calling them
Sir or Ma;am baby calling them by their name . Third and fiale
rule si that at he end of the conversation or engagement, you
hank the customer or gues and wish them to see them again .
7. Be yourself
In everything , be yourself you are a
microcosm of the bigger version of
yourself, which is supposed to be your
company, even though companies are
clear about their vision, mission and
values you, on the other hand, as an
individual , will have to see, how our
individuality can complement your
company’s brand identity. Always
remember that the industry is not a
theater nor a movies it is real life, real
time. https://www.google.com/search?q=be+yourself+&tbm=isch&ved=2ahUKEwiz27-vt-jvAhVUTZQKHYubCbMQ2-
cCegQIABAA&oq=be+yourself+&gs_lcp=CgNpbWcQAzIHCAAQsQMQQzIECAAQQzICCAAyAggAMgIIADICCAAyAggAMgIIADICCAAyAggAOgUIABCxA1Du1jVY
-4c2YN-KNmgBcAB4BYABmwSIAfwtkgEMMy4xMy42LjEuMy4ymAEAoAEBqgELZ3dzLXdpei1pbWewAQDAAQE&sclient=img&ei=sbRrYPO-
ONSa0QSLt6aYCw&bih=657&biw=1349&hl=en#imgrc=KpgzmYpJKsq4gM
Thank you!
References:
● Yeung, M.A.(2019). Multicultural Diversity in Workplace. Edric Publishing House
● https://boardmember.com/what-boards-can-learn-about-diversity-from-hp/
● https://www.verywellmind.com/how-do-i-maintain-good-eye-contact-3024392
● https://ncfchurch.net/sermons-archive/listen-carefully/
● https://corpmediapl.wordpress.com/2016/11/01/what-great-listeners-actually-do/
● www.google.com/search?
q=learn+how+to+stop+talking+so+much&tbm=isch&ved=2ahUKEwjPx9mZsOjvAhWKL6YKHZSqBbAQ2-
cCegQIABAA&oq=learn+how+to+stop+ta&gs_lcp=CgNpbWcQARgAMgQIABAYMgQIABAYMgQIABAYOgYIABAFEB
5QzaMBWKzuAWCfjgJoAnAAeAGAAe8BiAGRDJIBBTQuNC4zmAEAoAEBqgELZ3dzLXdpei1pbWfAAQE&sclient=im
g&ei=La1rYI_9CYrfmAWU1ZaACw&bih=657&biw=1349&hl=en#imgrc=ceWVhtiDnUmgqM&imgdii=JPRn49yUOz6lvM