MD-100 Windows 10

Module 12 :
Troubleshooting the OS

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 Troubleshooting Window Startup​

Module
Agenda
Troubleshooting Operating System Service Issues​

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Lesson 1: Troubleshooting Windows Startup

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Lesson 1: Troubleshooting Windows Startup

1 Windows 10 Startup Architecture 6 Overview of System Restore

2 Overview of Device Recovery Procedures 7 Additional Recovery Tools in WindowsRE

3 Windows RE 8 Windows 10 BCD Store

4 Advanced Startup Options  9 Configuring the BCD Configuration Settings

5 Using the Reset This PC Feature 10 Troubleshooting Windows Updates

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Windows Startup Architecture

Native Windows core,

Windows 10
UEFI or Kernel,
OS Loader
BIOS Antimalware

Third-party Windows
drivers logon

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Overview of device recovery procedures

Operating system is separate from Device-recovery features in Windows

the data: 10:
• You can recover, reinstall or upgrade it • Driver Roll Back
without affecting data • System Protection and System Restore
• Startup Recovery
• Reset this PC
• System Image Recovery
• Command Prompt

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Windows Recovery Environment

Tool Function

Reset this PC Lets you choose to keep or remove your files and reinstalls Windows 10

System Restore Returns your computer to an earlier state

System Image Recovery A system image created earlier replaces everything on a computer

Startup Repair Detects and repairs most common startup issues

Resolves problems with a service or device driver, and runs diagnostic

Command Prompt
tools

Go back to the previous build Preserves personal files, but changes to apps and settings are lost

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Advanced startup options

Enable debugging Enable Safe Mode with Command Prompt

Enable boot logging Disable driver signature enforcement

Enable low-resolution video Disable early launch anti-malware protection

Enable Safe Mode Disable automatic restart after failure

Enable Safe Mode with Networking Launch recovery environment

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Using the Reset This PC Feature

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Overview of System Restore

Create snapshots of computer
configuration:
Snapshots are called restore
points
Restore points do not include
user data
You can use restore points to:
Perform driver rollbacks
Protect against accidental
program deletion
Restore Windows configurations
to earlier states
Restore points are created If turned off, all restore points
before system changes: are deleted
Automatic: app, driver, or
Windows updates
Schedule: can be created based
on a schedule
Manual: on-demand, before
applying restore point

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Additional Recovery Tools in Windows RE

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Windows BCD Store

Database that stores information and configuration about the devices boots to an OS.

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Configuring the BCD Configuration Settings

Modify with:
• Startup and Recovery
• MSConfig
• BCDEdit
• BootRec

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Troubleshooting Windows Updates
Test Windows Updates first
• Windows Insider
• Semi-Annual Channel (Targeted)

Uninstall updates

Uninstall drivers

System Restore

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Lesson 2: Troubleshooting OS Service Issues

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Lesson 2: Troubleshooting Operating System Service Issues

Operating System Services

Identifying Failed Services

Disabling Services

Recovering a BitLocker-Encrypted Drive

Troubleshooting Locked Accounts

How to Identify Sign-In Errors

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Operating system services

Load and run in the background without Support application requests, for Can make calls to device drivers when a
user intervention example, when an application needs to request is sent to a physical device
open a file, it relies on a system service
to retrieve that file from the disk

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Identifying failed services

Windows 10 provides a number of ways of locating service-related problems:

• Event Viewer
• Log files
• Stop codes
• Action Center

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Disabling services

Depending on the circumstances, you can disable a service in one of the following
ways:
• Safe mode
• Command Prompt
• System Configuration tool

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Recovering BitLocker-encrypted drives

When a BitLocker-enabled computer The BitLocker recovery key:

starts: • Is a 48-digit key that unlocks a system in
• BitLocker checks the operating system for recovery mode
conditions that indicate a security risk • Is unique to a particular BitLocker
• If a condition is detected: encryption:
‒ BitLocker enters recovery mode and keeps the ‒ Can be stored in AD DS
system drive locked ‒ If stored in AD DS, search for it by using either the
‒ The user must enter the correct recovery key to drive label or the computer’s account
continue

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Troubleshooting Locked Accounts

Common causes for repeated lockouts:

• Cached credentials used by application
• Service account passwords
• Persistent drive mappings

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How to Identify Sign In Errors

Verify sign in error or message

Unlock account in Active Directory

Review event logs

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Practice Labs

Using Advanced Startup and Windows RE to Recovering Windows using Reset This PC
recover from Boot Failures

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Module Review

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