COMMUNICATIONS PLANNING

FOR JKL INDUSTRIES

 JKL Industries’ needs
- Weak internal communication

- Harm employee relationship

- No modern communication tools

- Improper grievance procedure

- Lack of bottom-up consultations

 Audience needs of proper communication mechanism
- The major issues in the JKL Industries is the poor communication channel

- The industry need of objective change and organization restructure will require direct
communication with employees

- Elimination of rental business and sales wide range of trucks will require proper communication
mechanism
 Communication objectives
• Effective internal communication
through a proper policy framework.
• Top- down and bottom-up
communication flow for enhanced
communication network.
• Inadequate bottom-up consultation
 External requirements

•WHS consultation is mainly devised for

health and safety issues of employees at
workplace
•It is formed to eliminate risks at workplace
•Anti-discrimination laws objects any form of
discrimination on the basic of age, colour, sex,
etc.
•Industrial regulations are formed to control
working operations at industries.
 Business ethics
For ethical conduct of business, honest employer-employee relationship should be
built and maintained.

Employer’s responsibilities: Employee’s responsibilities:

- To be fair and true at wages - Be honest
- Be loyal toward employees - Not to spread rumor or make
- Provide good working misleading statement
environment - Help resolving issues
- Address issue and - Maintains good relationship
grievances with others.
 Methods of communication or media
 Oral Communication
- Includes the spoken word, either over the phone or
face-to-face, videoconferencing, voice chat or any other
medium.
- Informal oral communications: informal rumour mill
or grapevine
- Formal oral communications: conferences and lectures,
etc.
- Use to make a discussions as well as conversations that are informal and causal.
-  The speed, volume, pitch, voice modulation, clarity of speech and the non-verbal
communications like visual cues and body language will affect the effectiveness of
communication.
 Methods of communication or media
 Written Communication
- Documents and letters, emails,, reports, SMS and anything else that might be conveyed by the use of written symbols
- Use for formal business communication and for the issue of legal instructions.
- The style of writing, vocabulary, grammar along with clarity will affect the effectiveness of communication.
Some of the written methods of communication include:

Email Social medias

 Bottom-up consultation

Constant supervision-A supervisor must be appointed Monthly employee feedback-  Provide

who constantly supervise and consult with the opportunities to employees to give their
employees and this supervisor would convey the
information to the management
opinion about issues happening
 Grievance procedure.
- Establish whether the grievance needs to be resolved formally or informally.
- Choose an appropriate manager to deal with the grievance.
- Carry out a full investigation and gather all relevant evidence, sending it to the employee in advance of the meeting.
- Arrange the grievance meeting, inviting the employee and reminding them of their statutory right to be accompanied.
- Make sure accurate notes are taken throughout by a person who is not involved in the case.
- Give the employee the opportunity to explain the details of their grievance and what they would like the outcome to
be.
- Adjourn the meeting consider the evidence before making a decision.
- Inform the employee in writing of the decision, explaining how and why the decision was reached.
- Notify the employee of their right to appeal against the outcome of the grievance procedure.