Systematic Problem Solving

(QC Story)

Presented by

akk associates

17/05/21 QC STORY Slide 1 of 10 Slides akk associates

 What is a Problem?
• A Problem is a Bad Output or an Undesirable
Result of an Activity, an Event or a Process.
• A Problem is Anything that inconveniences
People Downstream, (Next Process or
Ultimate Customer
• A problem is an Opportunity for
Improvement.

17/05/21 QC STORY Slide 2 of 10 Slides akk associates

 Classification of Problems

• Runner, Repeater and Stranger

• Easy problem (Cause & Solution known)
• Difficult Problem (Effect Known, Causes
unknown).
• Prioritised Problems (20% of Problems
giving 80% Benefits)

17/05/21 QC STORY Slide 3 of 10 Slides akk associates

 What to do with a Problem?
Solve It Live with it.
(Ensure that the same (What cannot be cured has
Problem does not recur) to be endured !)
Some known approaches:
• Intuition
• Experience
• Systematic Problem
Solving.
• Experimental Research.
17/05/21 QC STORY Slide 4 of 10 Slides akk associates
 QC Story
SOLUTIONS

Conclusion
Standardisation
Check
Action
Analysis
Observation
Definition

PROBLEMS
17/05/21 QC STORY Slide 5 of 10 Slides akk associates
 QC Story - Seven Steps
1. Definition : Define the Problem Clearly
2. Observation : Investigate Features of the Problem
and collect data.
3. Analysis : Find the root Cause.
4. Action : Eliminate root Cause.
5. Check : Ensure prevention of recurrence.
6. Standardisation : Capture the benefit through
procedures.
7. Conclusion : Review the Steps for improvements.

17/05/21 QC STORY Slide 6 of 10 Slides akk associates

 QC Story – Key Activities.
Step Key Activities
1 Definition a) Identify problems.
b) Classify and select a Problem.
c) Define the Problem.
2 Observation a) Investigate Specific features.
b) Collect Data.

17/05/21 QC STORY Slide 7 of 10 Slides akk associates

 QC Story – Key Activities (Contd).
Step Key Activities
3 Analysis a) Establish Cause-Effect Relationship.
b) Find out Root Causes.
4 Actions a) Establish Corrective/Preventive
Actions
b) Chalk out Implementation Plans.
(5W & 1H)
c) Implement Plan.

17/05/21 QC STORY Slide 8 of 10 Slides akk associates

 QC Story – Key Activities (Contd).
Step Key Activities
5 Check a) Results against Plan.
b) Ensure no side effects present.
6 Standardisation a) Include new method in Procedures
Work Instructions and Drawings
b) Inform all concerned.
c) Ensure adherence.
7 Conclusion a) Review Steps for improvement.
b) Include improvements in the next
cycle of QC Story

17/05/21 QC STORY Slide 9 of 10 Slides akk associates

 Benefits of QC Story.

• Helps to avoid ‘Jumping into Conclusions’.

• Helps to avoid decisions based on opinions
and feelings.
• Document the steps for future reference.
• Makes implementation easier.

17/05/21 QC STORY Slide 10 of 10 Slides akk associates