Vázquez Marun Abril Andrea

Lic. Fausta Valdés Vargas.

Concierge and Public Relations

Group: TU53

Topic 1.
Here is where your presentation begins
Generalities of the concierge area.
The functions of the Association of concierge in
Mexico (Les Clef d'Or Mexico)
"Born in 1997 in order to group and share the profession of serving in the hospitality industry."

It groups, trains and specializes concierge services in the Republic of Mexico and Latin American
countries. As a joint means between the Concierge of the Republic of Mexico. Prepare members to
improve professionalism and improve service levels, thereby enhancing the prestige of the industry.

Aims to nurture the professionalism of the Concierge service.

The importance of the certification: Gold Keys

These concierges have knowledge, skills and contact information, and can open almost any door for
guests. In other words, they are the ultimate insiders in the travel and hospitality world. Recognition is
carried out at the end of the arduous review process, which includes everything from reference
materials and work experience to interviews and written examinations. The role of the concierge
includes foreseeing guests’ requests, sometimes even before they know what they are looking for. This
certificate is the most important item in the Concierge Department. The person who completes the
certificate has obtained the right to be recognized as a real expert in the field. It is a higher title in the
concierge service, indicating that the person is a person with rich culture and knowledge.
Hotels from Quintana Roo that has this
certification.

1- Hotel Secrets Aura Cozumel

2- The Ritz-Carlton Cancún

3- Secrets Maroma Beach, Riviera Cancún.