GBS Transition

​MyJTI Go Live: Russia, Kazakhstan, Philippines

​January 28, 2021

CURRENT SITUATION & INTRODUCTION

© JTI
 November December January February

Process Ownership on Markets’ side GBS takes Ownership

07 Dec ’20 01 Feb ’21

MyJTI Release MyJTI Go-Live *
Milestones
User Acceptance Test
(UAT)

Tool access given to: Tool access given to: Tool access given to:
Gradual
Access to • Testers • Fulfillers (GBS St. Petersburg and Manila) • All employees
MyJTI Finance • Change Agents and Power-Users • Notifications switched
on **

* Please note that markets’ go-live dates might differ from MyJTI Go-Live date.
Philippines go-live date: February 1 st, 2021
Kazakhstan go-live date: February 1 st, 2021 (note: P2P go-live date February 24, 2021)
Russia P2P go-live date: February 24, 2021
Russia A&F go-live date: March 9, 2021
** System notifications are activated by the end of Parallel Run dates.

© JTI
Stabilization | The new ways of working with the GBS come into effect
​Responsibilities of GBS Finance and Market Finance teams
Responsibility of GBS
• GBS to take accountability & responsibility for
all Finance services as per GBS Service
Catalogue, incl. JSOX controls
• GBS to be hosting service delivery reviews to
report on performance & maintain customer
relationship
• GBS to be first line of contact for delivery of
GBS Finance services / customer experience /
issues
- in line with issue resolution & escalation model
• GBS to organize back-up structure to ensure
stable delivery of services
© JTI
Responsibility of market Finance
• Markets to ensure enough presence to support
the GBS team during entire transition stabilization
• RUS/KAZ & PHL employees to leverage agreed
channels to request Finance services where
not calendar based
- MyJTI
• Market employees modify accesses to be
revoked by end of stabilization phase, per
agreement with GBS IT
• Market to support in review of quality of
delivered services and give feedback to GBS as
appropriate
4
GOVERNANCE & ROLES

© JTI
Local Finance: To whom to raise issues/escalations in GBS Finance (St Petersburg)
​Team / GBS

• Issue Resolution & Escalation Model describes paths and channels how and when issues should be escalated
• Inaccurate service request handling can be flagged by reopening cases
• All issues that are subject to escalation should be raised via email, so that GBS can log it on the issue register
• All issues that are subject to escalation should be directed to the right contact person identified in chart below, and
step-by-step approach shall be respected
GBS 1 2 3 4
Process
Centre CPM SDD Centre GM GBS Head
Accounting, Finance & Intercompany Olga Vatskovskaya
Irina Shutovich
Asset Accounting Dana Gluschenko

Team Accounts Payable 2 Tatiana Gorbatenko

Cash Management Alina Grudnikova

St Olesya Sherstiuk
Team Accounts Payable 1 & T&E Ludmila Pavlova Jay Desai
Petersburg
Team Accounts Payable 3 Julia Tolkacheva Vera Ilyina
Accounts Receivable Svetlana
Zolotukhina,

Indirect Procurement Polina Poklad

© JTI 6
Local Finance: To whom to raise issues/escalations in GBS Finance (Manila)
​Team / GBS

GBS 1 2 3 4
Process
Centre CPM SDD Centre GM GBS Head

Accounting & Reporting Jessica Cosca

Suzanne McVey
Record 2 Report Rodney Neoh

Accounts Payable Lee May Pang

Manila T&E Kristian Joseph Ladero Akhtar Hannan Jay Desai
Restie Rome
Payments Rhodora Mae Basco Ramirez

Indirect Procurement Rodel Reyes

Order 2 Cash Maria Lourdes Olfindo Miks DeCadiz

© JTI 7
Local power users - main responsibilities

Parallel run Share

Hypercare Ramp down Business as usual

Local Business Support Continuous Improvement

• Be the first level support and point of contact for local • Periodically check-in with end users
business user from Parallel run
• Provide feedback to relevant GBS teams
• Answer business end users questions and resolve
• Be the first point of contact for GBS on new
issues directly wherever possible
system functionalities and any related business
• Support business user in escalation to GBS impact (such as for testing)
• Provide help around the new “ticketing” system • Be the first point of contact for new MyJTI
required training to be distributed to business
• Clarify doubts and reinforce best practices and new
users
ways of working (new processes and roles by function)
• Facilitate any additional communication and
• Guide business users on where to find correct
updates to local processes and procedures
information
needed as the result of MyJTI updates
• Deliver if required refresher & new user training

8
© JTI
Post-Training Support

 The GBS Training Portal is the repository

for all training and support material related
to GBS.
 This can be used to access:
• Courses (you can repeat the training
course here as much as you like)
• Quick Reference Guides (QRGs)
• Simulations of request actions
 Printable step-by-step guides
 The training portal cannot be used to
track and measure training. Make sure
you do the eLearning course in the LMS

Link to the GBS Training Portal

© JTI
Specific Workstream Information

 The GBS Training Portal also contains

workstream-specific support
information on MyJTI.
 You can find quick reference guides
(QRG) or other information in this
area.
 Please note – this section is evolving
as MyJTI is developed. Some
information or QRGs may not be
available right now.
 This section will grow with additional
support material across the
workstreams.

© JTI
FORMS DETAILS

© JTI
General Finance Workflows (Release February)

Fulfiller
Requester
Send request
1
Business User
Send approval request Local Approve and forward
E1
Specialist
P2P /
GBS
Local Specialist E4
Send request
O2C
Send request
System 4

Requester Fulfiller

Finance User 1
Send request
GBS R2R

© JTI
Purchase-to-Pay Forms Details

Category Sub-Category Form Name Form ID Service Markets Workflow

Accounts Payable Balance Reconciliation Perform Vendor BR R3_FIN_P2P_39 Perform Vendor Statement Reconciliations RU, KZ, BY W1

Purchasing Vendor Payment

(will be changed to AP) Processing
Currency Control Document R3_FIN_P2P_40 Currency Control RU, KZ, BY W1

Credit Card Application R4_FIN_P2P_41 Credit card application queries W3

Cancellation of cards for withdrawn employees E1

Card Cancellation R4_FIN_P2P_42

Cancellation due to lost/stolen E1
AU, BE, CA, DK, UK, FR, DE, IE, IT, NL, PL,
PT, ES, SE, CH, US
Limit amendment R4_FIN_P2P_43 Temporary or permanenent increase/decrease on cards W3

Travel & Expenses Credit Card Maintenance Delinquency reports and emails R4_FIN_P2P_44 Delinquency queries and resolution W1

Check MCC Block R4_FIN_P2P_45 Check MCC Block W3

Card holder query investigation /
resolution and assisting disputes
R4_FIN_P2P_46
AU, BE, CA, DK, UK, FR, DE, IE, IT, NL, PL,
Card holder query investigation / resolution and
assisting disputes PT, ES, SE, CH, US, HK, MY, PH, SG, TW, W1
TH

T&E Reporting Request R4_FIN_P2P_47 Adhoc reporting

AU, BE, CA, DK, UK, FR, DE, IE, IT, NL, PL, W1
PT, ES, SE, CH, US, KR

CTA Postings / Clearing R4_FIN_P2P_48 CTA Postings / Clearing

AU, BE, CA, DK, UK, FR, DE, IE, IT, NL, PL, W1
PT, ES, SE, CH, US

© JTI
Purchase-to-Pay Forms Details

Category Sub-Category Form Name Form ID Service Markets Workflow

Purchasing Controls IFRS16 Leasing contracts R3_FIN_P2P_16 IFRS (Info path upload & reporting) PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU W1

Purchasing Ask a question R3_FIN_P2P_17 Resolve queries from Vendors and business users PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU W1

Train end-users and answer any question related to

Purchasing General Training Request R3_FIN_P2P_18 the utilization of the global purchasing tools PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU W1

Purchasing Vendor Communication R3_FIN_P2P_36   PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU E4

Purchasing MyShop catalogue items creation  PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU E1

Purchasing Catalogue Management R3_FIN_P2P_05 MyShop catalogue items change/ extension  PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU E1

Purchasing MyShop catalogue items deletion  PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU E4
Material Master Data

Update and maintain Consumable materials  price

Purchasing Consumables Mat Price Mgt R3_FIN_P2P_07
in SAP PH, CA, BR, RU, KZ W1

Purchasing Catalog Item Deletion R4_FIN_P2P_49 MyShop catalogue items deletion CAU W4

Purchasing SP Matl Price Maintenance R4_FIN_P2P_50 Spare Parts Material Price Maintenance TW W1

Purchasing Purchase Order amendment with approval PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU W1

Purchase Order
Purchasing monitoring/maintenan PO amendments R3_FIN_P2P_13 Purchase Order amendment without approval PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU W1
ce

Purchasing Make unblock in some raws of PO PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, UA, CAU W1
© JTI
Purchase-to-Pay Forms Details

Category Sub-Category Form Name Form ID Service Markets Workflow

Purchasing
Purchase Order ZSRM for NPS (OPEX), Logistics- PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, W1
automatic creation UA, CAU

Purchasing Urgent PO Creation R3_FIN_P2P_10 Purchase Order ZSRM for NPS, manual creation
PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, W1
UA, CAU

Purchasing Purchase Order ZSRM for Logistics , manual creatio

PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, W1
UA, CAU

Purchasing Purchase Order ZSRM for Logistics , manual creatio CA, BR, RU, UA W1
Mass PO creation R3_FIN_P2P_11
PR to Supplier Purchase
Purchasing Orders Purchase Order NB/ FO NPS, manual creation CA, BR, RU, UA W1

Purchasing PO Transmission R3_FIN_P2P_12 Purchase Order Transmission/ PO Extract to PDF file

PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, W1
UA, CAU

Purchasing Down Payment PO creation R3_FIN_P2P_30 Purchase Order ZSRM, FO, NB with Down Payment, PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, W1
manual creation UA, CAU

Purchasing AutoPO Job Monitoring R3_FIN_P2P_31 AutoPO Job Monitoring

PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, BY, W4
UA, CAU

Purchasing CAS Notification R3_FIN_P2P_37 PO creation (not urgent) for RU, UA and CAU RU, UA, CAU W4

Purchasing SKU Maintenance PIR for local cigarette R3_FIN_P2P_34 PIR for local cigarette (SKU) PH, MY, UA W1

© JTI
Purchase-to-Pay Forms Details

Category Sub-Category Form Name Form ID Service Markets Workflow

Purchasing KYS Supplier certification

PH, US, CA, TW, TH, KR, BR, RU, KZ, BY, W1
UA, CAU
Vendor Compliance checks Vendor compliance checks R3_FIN_P2P_04
Purchasing ABC Supplier certification PH, US, CA, MY, TW, TH, KR, BR, BY W1

Purchasing 3rd party Vendor Creation form completion

PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, E1
BY, UA, CAU
Vendor Data Creation R3_FIN_P2P_01
Purchasing Mass 3rd party Vendor Creation form completion
PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, E1
BY, UA, CAU

Purchasing 3rd party Vendor Extention form completion

PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, E1
BY, UA, CAU

Purchasing Vendor Data Modification R3_FIN_P2P_02 Single 3rd party Vendor data modification form completion
PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, W1
BY, UA, CAU

Purchasing
Vendor Master data
Mass 3rd party Vendor data modification form completion
PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, E1
Maintenance BY, UA, CAU

Purchasing Mass Vendor block / deletion form completion

PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, W1
BY, UA, CAU
Vendor Block/Unblock R3_FIN_P2P_03
Purchasing Mark Deletion / Block / Unblock Supplier form completion
PH, US, CA, MY, TW, TH, KR, BR, RU, KZ, W1
BY, UA, CAU

Purchasing Vendor CAS (de)activation R3_FIN_P2P_28 Activate/deactivate vendors in CAS RU W1

Purchasing I/C vendor creation R3_FIN_P2P_38 Inter company vendor creation PH, MY, TH, BR, RU, KZ, BY, UA, CAU W1

Purchasing Excise Tax Conditions Excise Tax Maintenance R4_FIN_P2P_52 CIS_Excise Tax Conditions Updates and Creation MY, UA W1

© JTI
O2C Forms Details
Category Form Name Form ID Service Markets Workflow
Customer Service support (inquiries about stock
Ordering Support - PH Mk R3_FIN_O2C_03 allocation/availability, shipment status) PH W1

Sales Order Monitoring R3_FIN_O2C_01 Sales Order Monitoring ( Blocked, Released, In-transit and PH, TH W9
Delivered)
Recording of Market Returns
Return Management R3_FIN_O2C_04 PH E4

Sales Volume Reporting R3_FIN_O2C_02 Sales Volume Reporting PH W10

Automated Sales Order Creation PH E4
DSO SO Processing R3_FIN_O2C_37 SAP Delivery Posting PH E4
Invoicing Billing of released and delivered SOs (DSO) PH E4
Reconciliation for DSO SAP posting R3_FIN_O2C_38 Reconcilliation for DSO transactions PH W4
DPKA SO Processing R3_FIN_O2C_39 Manual Sales Order Creation  PH E4
DPKA SI Preparation R3_FIN_O2C_40 Manual Sales Invoice Preparation PH W7 - Child case
Delivery of released sales order (from Central
DPKA SAP Delivery R3_FIN_O2C_41 PH W7 - Child case
Warehouse)
DPKA SAP Invoicing R3_FIN_O2C_42 Billing of received Sales Invoice (DPKA) PH W4

NKA Branch Served Invoice Delivery PH W7 - GBS

Internal
NKA DN and Billing Posting R3_FIN_O2C_43
W7 - GBS
Billing of received Sales Invoice (DPKA) PH Internal

© JTI
O2C Forms Details
Category Form Name Form ID Service Markets Workflow
A/R Review, Ageing Analysis and JSOX O2C C34/35 - A/R Review, Ageing Analysis and
Provisioning – J-Sox Provisioning PH, CA W13
R3_FIN_O2C_05
A/R Review, Ageing Analysis and Consolidation, Review and Processing of MyRequest PH, CA W13
Reporting Provisioning – J-Sox Template for AR Provision
Provision for Bad Debt BW R3_FIN_O2C_06 Reports Provision and Security Amount for BW upload PH W11
DSO Cash Coll. Recon R3_FIN_O2C_19 Consolidation and Review of DSO Cash Collections PH W12
AR KA Reconciliation R3_FIN_O2C_07 Rec AR Key Accounts Reconciliation (KAR) preparation PH W12
Remittance Bank Recon R3_FIN_O2C_08 Remittance Bank Reconciliation (SAP vs Bank) PH W4
Review of Distributor and Key Account
Hanging Balance and clean-up R3_FIN_O2C_09 Review of DP_KA Hanging Balance and clean-up PH W4

Distributor and Key Accounts Blocked R3_FIN_O2C_10 Distributor and Key Accounts Blocked Order Review and PH, US, CA, TH W13 - P
Order Review and Release (JSOX O2C 12) Release (JSOX O2C 12)
Collections &
Preparation and Review of Monthly AR Trade
Dispute AR Trade Adj and Rec JE R3_FIN_O2C_11 Adjustments and Reclassification Journal Entries  PH W4
Management
Preparation and Review of Global Credit Report
Global Credit Report R3_FIN_O2C_12 PH W13
Narratives and Documentation
DSO Remittance Reconciliation R3_FIN_O2C_14 DSO Remittance Reconciliation PH W12
Trade Adjustment and Cash in Transit GL R3_FIN_O2C_15 Trade Adjustment and Cash in Transit GL Clearing PH W4
Clearing
Balance Sheet Reclass-CIT R3_FIN_O2C_16 Balance Sheet Accounts Reclassification- Cash in Transit PH W4

© JTI
O2C Forms Details
Category Form Name Form ID Service Markets Workflow
MyRequest: DSO Trade Ded. R3_FIN_O2C_17 Consolidation and Processing of MyRequest Template for PH W12
DSO Trade Deduction
Consolidation and Reconciliation of DSO Consolidation and Reconciliation of DSO SAP and
SAP and Subsystem AR R3_FIN_O2C_18 Subsystem AR PH W12

Wholesaler AR TRANSFER R3_FIN_O2C_23 Wholesaler AR TRANSFER PH W4

AR Clearing R3_FIN_O2C_24 Processing MyRequest Template for AR Clearing PH W4
Bad debts Write-off Processing MyRequest Template for Bad debts Write-off PH W6
R3_FIN_O2C_25
Bad debts Write-off Review and Approval of Request for Bad debt Write-off PH W6
Collections & Quarterly CWT Consolidation and
Reconciliation Quarterly CWT Consolidation and Reconciliation PH W12
Dispute
Management R3_FIN_O2C_26
Quarterly CWT Consolidation and Validation and Processing of Myrequest Templates for
PH W12
Reconciliation Customer Withholding Tax
Review and Processing of Myrequest Template for Trade
Trade Support Credit Memo R3_FIN_O2C_29 Supports Credit Memo PH W5

PH, US, CA,

Maintain Customer CL Data Create Maintain Customer Credit Limits - Amandment TW, TH E4

PH, US, CA,

Maintain Customer CL Data R3_FIN_O2C_30 Annual Credit Review Assessment E4
TW, TH
PH, US, CA,
Maintain Customer CL Data Credit Limit Assessment TW, TH E4

Cheque Collection and Receipts

R3_FIN_O2C_36 Cheque Collection and Receipts Preparation PH W4
Preparation

© JTI
O2C Forms Details
Category Form Name Form ID Service Markets Workflow
Adjustments (e.g Cancellation of Remittance due to
Cash Applications Adjusting Entry R3_FIN_O2C_13 Returned Checks) PH W8

Customer Master Data Request Create Maintain Trade Customer Master data PH, US, CA E4
Customer Master R3_FIN_O2C_21
Customer Master Data Request Customer MD (KA creation) / SPL MD PH, US, CA E4
Data
SPL Creation Request R4_FIN_O2C_51 Customer Master Data  KR E4
Credit Sales Order Validity R3_FIN_O2C_28 STATUS CHECKING AND COMMUNICATION OF VALIDITY PH - GBS W4
Management AND LAST ORDER-RELEASE DATE Internal
AR Reconciliation Reconcile AR balance R3_FIN_O2C_33 Customer balance reconciliation RU, KZ, BY E4
PH, US, CA,
MY, TW, SG,
General Ask a question R3_FIN_O2C_35 General W1
TH, KR, KZ, BY,
UA
Control Release Billing document for Accounting R4_FIN_O2C_44 JSOX C23 - Release Billing document for Accounting GBS Internal W4
CA, US, TH,
Credit Annual Credit Review Assessment R4_FIN_O2C_45 Annual Credit Review W4
TW
Management
Request for D&B Report R4_FIN_O2C_46 Request for D&B Report US E4
Customer Inquiries Customer Inquiries & Disputes R4_FIN_O2C_50 Manage Customer Enquiries & Disputes US, CA, TH E4
Manage and Analyze Customer Balances/ AR Review R4_FIN_O2C_60 Analyze Customer Balances/ AR Review US, CA W4
Process Collections

© JTI
O2C Forms Details
Category Form Name Form ID Service Markets Workflow
AR-AP Netting R4_FIN_O2C_52 AR-AP Netting TH W4
Manage Customer
Receipts PH, US, CA,
Customer Receipts & AR Clearing R4_FIN_O2C_53 Customer Receipt & AR Clearing W4
TH, TW, SG, KR
Order Process of TITP R4_FIN_O2C_61 Process of TITP CA W5
Management Create Sales Order R4_FIN_O2C_62 Create Sales Order KR E4
AR Reports R4_FIN_O2C_54 AR Reports GBS Internal W4
TW, SG, MY,
Credit Collections Report R4_FIN_O2C_55 Credit Collections Report TH, US, CA W4
Report
Health Canada Sales Report R4_FIN_O2C_56 Health Canada Sales Report CA W9
Rebate Report R4_FIN_O2C_57 Rebate Report TH W4
Key Account Reconciliation R4_FIN_O2C_63 Key Account Reconciliation CA E4
Processing of credit note & rebates R4_FIN_O2C_58 Processing of credit note & rebates US, CA E4
Processing of credit note & rebates R4_FIN_O2C_58 Processing of credit notes and rebates (above 10K) US, CA E4
Trade Invoicing
Processing of credit note & rebates R4_FIN_O2C_58 Processing of credit notes and rebates (below 10K) US, CA E4
Transmit Billing Data to Customers R4_FIN_O2C_59 Transmit Billing Data to Customers GBS Internal W4

© JTI
R2R Release - Workflows Overview

Forms per Front-end request

Total
workflow type (Workflow 1)

R2R 2 2

​Only two forms were developed for the Accounting and Finance service catalogue this release,
related to:

• Fixed Assets, and

• WBS master data and budget maintenance, for Russia and Kazakhstan.

© JTI
R2R Forms Details

Category Form Name Form ID Service Markets Workflow

WBS Master Data WBS MD & budget Maint R3_FIN_R2R_02 WBS master data and budget maintenance RU, KZ, BY W1

Capitalization trigger review RU, KZ, BY W1

Fixed assets Fixed Asset Request R3_FIN_R2R_03 Manage Fixed Asset Master Data RU, KZ, BY W1

Fixed asset retirement and disposals RU, KZ, BY W1

Resigned Employee clearance Resigned EE Clearance Req R4_FIN_R2R_04 Employee Clearance request PH E1

Key Accounts Reconciliation KAR WD6 R4_FIN_R2R_05 KAR WD6 PH W4

Financial Reporting Pages & Tax Package FR Pages & Tax Pack R4_FIN_R2R_07 Financial Reporting Pages & Tax Package PH, US, CA W4

Tax Authority request R4_FIN_R2R_09 Tax Authority request RU E4

Accounting and reporting Change master data in EDI R4_FIN_R2R_12 Change master data in EDI RU E4

Finance ad hoc request R4_FIN_R2R_13  Inquiries for A&F processing RU, KZ, BY W1
Tax and Tax reporting VAT Reconciliation R4_FIN_R2R_14 VAT reconciliation UA E4

© JTI
Finance Service Catalogue

​The Finance Master Library is available on the Finance group’s Team space.
Microsoft Excel
​It contains more details and is also updated in real-time with MyJTI progress. Worksheet

© JTI
MVP - General Standard Business Workflows

1. EE Request

Send request Complete and

EE
EE GBS
GBS Close C
C

2. Manager Request

Send request Complete and

Mgr
Mgr GBS
GBS Close C
C

3. EE Request with Approval

Send approval Approve and Complete and

EE
EE request
Mgr
Mgr forward
GBS
GBS Close C
C

4. Automated Request
Send request Complete and
Trigger
Trigger GBS
GBS Close C
C

© JTI
MVP - General Extended Business Workflows

E1. EE Request involving Local Specialist Local Specialist

Send request Local Adjust and Complete and

Local
EE
EE Specialist
Specialist forward GBS
GBS Close C
C

E2. Manager Request involving Local Specialist

Send request Local

Local Adjust and Complete and
Mgr
Mgr Specialist
Specialist forward GBS
GBS Close C
C

E3. EE Approval Process involving Local Specialist

Send approval Approve and Local

Local Adjust and Complete and
EE
EE request
Mgr
Mgr forward Specialist
Specialist forward GBS
GBS Close C
C

E4. Local Specialist Request

Local
Local Send Request Complete and
Specialist
Specialist
GBS
GBS Close C
C

© JTI
MVP - O2C Specific Business Workflows

5. EE request involving GBS & Local Specialists

Local
Local
Local
Local Send GBS
GBS Team
Team Adjust and Review and Review and GBS
GBS Team
Team Complete and
specialist
specialist Request 11 forward
GBS
GBS TL
TL Approve
Specialist
Specialist Approve 11 close request C
C
11

6. EE request involving GBS & two Local Specialists

Local
Local Local
Local
Local
Local Send GBS
GBS Team
Team Adjust and Review and Review and Review and GBS
GBS Team
Team Complete and
specialist
specialist Request 11 forward
GBS
GBS TL
TL Approve
Specialist
Specialist Approve
Specialist
Specialist Approve 11 close request C
C
11 22

7. GBS Internal

Local
Local Send GBS
GBS Team
Team Adjust and GBS
GBS Team
Team Complete and
specialist
specialist Request 11 forward 11 close request C
C

8. GBS Internal

Local
Local Send GBS
GBS Team
Team Adjust and GBS
GBS Team
Team Complete and
specialist
specialist Request 11 forward
GBS
GBS TL
TL 11 close request C
C

© JTI
MVP - O2C Specific Business Workflows (cont’d.)

9. Automated request involving Local Specialist

Local
Local
Send GBS
GBS Team
Team Adjust and Review and GBS
GBS Team
Team Complete and
Trigger
Trigger Request 11 forward
Specialist
Specialist Approve 11 close request C
C
11

10. Automated request involving two Local Specialists

Local
Local Local
Local
Send GBS
GBS Team
Team Adjust and Review and Review and GBS
GBS Team
Team Complete and
Trigger
Trigger Request 11 forward
Specialist
Specialist Approve
Specialist
Specialist Approve 11 close request C
C
11 22

11. Automated request involving GBS only

Send GBS
GBS Team
Team Adjust and GBS
GBS Team
Team Complete and
Trigger
Trigger Request 11 forward
GBS
GBS TL
TL 11 close request C
C

12. Automated request involving GBS & Local Specialist

Local
Local
Send GBS
GBS Team
Team Adjust and Review and Review and GBS
GBS Team
Team Complete and
Trigger
Trigger Request 11 forward
GBS
GBS TL
TL Approve
Specialist
Specialist Approve 11 close request C
C
11

13. Automated request involving GBS & two Local Specialists

Local
Local Local
Local
Send GBS
GBS Team
Team Adjust and Review and Review and Review and GBS
GBS Team
Team Complete and
Trigger
Trigger Request 11 forward
GBS
GBS TL
TL Approve
Specialist
Specialist Approve
Specialist
Specialist Approve 11 close request C
C
11 22

© JTI
 MyJTI Roadmap 2021 All Functions
Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2020 2021
MyJTI
Release UAT R4 8/3 UAT R5 7/6 UAT R6 6/9 UAT R7 6/12

P&C 4.0 GBS Rollout (W4)  8/3 Pus, P&C users

March R4

 3/5 GoLive  7/6Go Live

FIN 2.0 Rollout (W4)  8/3 PUs, FIN users  3/5 GoLive  7/6 GoLive  1/7 GoLive
M&S NPD BR Rollout 3.0 (W2)  8/3 GBS, Brand mgrs

RU Trade C.  31/3 Sales teams (RU)

 1/2 PUs

P&C 5.0 Rollout (W5)  2/8 GoLive

June R5

FIN 3.0 Rollout (W5 W7)  7/6 PUs, FIN users

 2/8 GoLive
M&S BR Rollout 4.0 (W5)  2/8 Brand mgrs
SNOW Upgr Quebec

Integration AW365

FIN 4.0 Rollout (W6)

Dec. R7 Sept. R6

M&S NPD BR 5.0 Rollout (W2)

Mobile Pilot (P&C)
Integration w KPI Reporting tool

FIN 5.0 (W7)

FIN Service Delivery Model FIN : MyRequest Replacement (Part1)
© JTI M&S NPD BR GBS 3.0 (MNL SPB WAW W5) 29
May Release FIN Go-Live Dates
May 3rd June 7th July 1st
Function GBS
Go-Live Go-Live Go-Live
SPB UA, BY CAU

P2P MNL US, CA, TW, KR, TH, MY

WAW BR
AT, BE, CA, DK, UK, FR, DE, HK, IE,
P2P - TCC MNL IT, KR, MY, NL, PH, PL, PT, SG, ES,
SE, CH, TW, TH, US

SPB UA, BY

O2C MNL US, CA, TW, KR, TH MY

WAW
SPB UA, BY

R2R MNL US, CA

WAW
List of end-users per Provide to MyJTI by April 23rd latest Provide to MyJTI by May 28th latest Provide to MyJTI by June 18th latest
Assignment Group

May Go-Live: MyJTI forms will be available to end users on 3rd of May and for all listed markets /functions.

June Go-Live: Aligned with June Release date. Performing a Go-Live on June 1st (i.e., one week before June release) will not be possible; therefore, forms
will be available to end users one week after GBS go-live.
An alternative solution might be to postpone GBS go-live by one week (approach taken in P&C)
© JTI 30