Professional Documents
Culture Documents
Marketing Is The Human Activity Directed at Satisfying Human Needs and Wants Through An Exchange Process'
Marketing Is The Human Activity Directed at Satisfying Human Needs and Wants Through An Exchange Process'
Kotler
‘Marketing is a social and
managerial process by which
individuals and groups obtain
what they want and need
through creating, offering and
exchanging products of value
with others’
Kotler
‘The right product, in the
right place, at the right
time, and at the right
price’
Adcock, et
al
‘Marketing is the management
process that identifies,
anticipates and satisfies
customer requirements
profitably’
1. Wants Identification
2. Customer Targets
3. Appropriate Offerings
4. Customer Satisfaction
5. Company Goals
3CS ANALYSIS
Traditionally, marketing analysis
was structured into three areas:
Customer analysis
Company analysis
Competitor analysis
THE CORE CONCEPTS OF MARKETING
Needs, Wants
and Demand
Products
(goods, services
and ideas)
Value, cost,
and
satisfaction
Exchange and
transactions
Relationships
and
network
Markets
Marketers and
prospects
SELLING AND MARKETING CONCEPTS
CONTRASTED
a) The Selling Concept
Starting point Focus Means Ends
continuity of performance
Implications of Marketing
Who are our existing / potential
customers?
What are their current / future needs?
Hugh Davidson
MARKETING & THE MARKETING CONCEPT:
IMPORTANT CONCLUSIONS I
Incorrect Assumptions
Growth
No Competitive Substitute
Economies of Scale -->Higher
Consumption
Technology Push vs Market Pull
ESSENTIAL FEATURES OF
“REAL MARKETING”
M. BAKER