Introducing

Knowledgement
Management
Johaira U. Lidasan, MCS
College of Engineering and Computer Studies
Notre Dame University
 Knowledge
• Using it will not consume it. It will always be there for re-use
• Knowledge transfer will not loose it
• Abundant in supply but not easy to use or scarce of the ability in using
it
• Could be lost from the entity/organization memory if it is not preserve
well

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Knowledge
Example:
Data  My leave of absence permits my flight schedule to Palawan.
Information  I will have my annual leave on May, so I have to search
the air ticket for May.
Knowledge  May is a summer time and high season for vacation and
out of town trips. Thus, I have to book now in order to get the best
price for my flight and best hotel to check in.

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Knowledge Management
• Initially defined as the process of applying a systematic approach to
the capture, structure, management and dissemination of knowledge
throughout an organization in order to work faster, reuse best
practices and reduce costly rework from project to project.
• Often characterized as a “pack rat” approach content: “save it, it may
prove useful sometime in the future”
• Focuses on organizing and making available important knowledge,
wherever and whenever it is needed.

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Knowledge Management
• Related to the concept of Intellectual capital – which refers to the
sum of all its knowledge resources, which exists in aspects within or
outside the organization.
• 3 types of Intellectual Capital: (a) Human capital or the knowledge,
skills and capabilities possessed by individual employees; (b)
organization capital or the institutionalized knowledge and codified
experience residing in databases, manuals, culture, systems,
structures and processes and (c) social capital or the knowledge
embedded in relationships and interactions among individuals.

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Forces Driving Knowledge
Management
4 Trends in Decision-Making Scenario
1. Increasing Domain Complexity
- The complexity of the underlying knowledge domains is increasing
2. Accelerating Market Volatility
- the pace of change or volatility, within each market domain has increased rapidly in the
past decade
3. Intensified Speed of Responsiveness
- the time required to take action based upon subtle changes within and across domains is
decreasing
4. Employee Turnover
- organizations continue to face employee turnover due to voluntary as well as involuntary

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Forces Driving Knowledge
Management
Corporate downsizing
- Its negative side effect is the dissipation of the knowledge resources,
resulting in devitalized organizations e.g. many individuals who were
laid off as a result of downsizing had performed significant tasks and
had acquired considerable and valuable skills over the years.

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Knowledge Management Systems
• are the application resulting from the synergy between the latest
technologies and social/structural mechanisms
• Utilize a variety of KM mechanisms and technologies to support the
knowledge management processes.
• Framework for the classification of KM systems:
a. Knowledge Application Systems Systems that utilize knowledge and
summarize the most relevant
intelligent technologies like rule-
based expert systems, decision
support system and case-based
reasoning

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Knowledge Management Systems
• are the application resulting from the synergy between the latest
technologies and social/structural mechanisms
• Utilize a variety of KM mechanisms and technologies to support the
knowledge management processes.
• Framework for the classification of KM systems:
Systems that elicit and preserve the
a. Knowledge Application Systems knowledge of experts so that it can
b. Knowledge Capture Systems be shared with others

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Knowledge Management Systems
• are the application resulting from the synergy between the latest
technologies and social/structural mechanisms
• Utilize a variety of KM mechanisms and technologies to support the
knowledge management processes.
• Framework for the classification of KM systems:
a. Knowledge Application Systems
Systems that organize and
b. Knowledge Capture Systems distribute knowledge and comprise
the majority of the KM systems;
c. Knowledge Sharing Systems also known as Knowledge
Repository

JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration
 Knowledge Management Systems
• are the application resulting from the synergy between the latest
technologies and social/structural mechanisms
• Utilize a variety of KM mechanisms and technologies to support the
knowledge management processes.
• Framework for the classification of KM systems:
a. Knowledge Application Systems
b. Knowledge Capture Systems
Systems and technologies that
c. Knowledge Sharing Systems create knowledge thru combination
and socialization
d. Knowledge Discovery Systems
JOHAIRA U. LIDASAN, MCS Notre Dame University Knowledge Management and ICT for Public Administration