Al-Munir HOTEL

AND SPA GROUP

Employees will be trained in customer service get on The group will update the website with all the information
relationship with customers. of the hotel as well as digital marketing to know the needs
of our customers.

1.
• Take into consideration the preferences of customers  and
cultivate long relationships with them.

Esta foto de Autor desconocido se concede bajo licencia de CC BY-SA-NC.

2.
• a.) 
THE AL-Munir group of hotels
and spa. we want to give turn
around customer satisfaction
therefore We’ll give our frequent
guests, we’ll give an American
breakfast for two people or a
dinner for two people totally
free.
• b.) 
Persuade guests who have stayed once to return: Offer information about events and
conferences in the hotel via e-mail and give the opportunity to rate the service of the
Hotel.
 3.
• We can motivate our staff by praising them for
what they have built up during their working
hours in order to make them feel good and be
more productive. Moreover, we can create
spaces where they meet their partners and
collaborate with each other to work as a team.
Finally, we can turn up their salaries according
to their production during the month.
4.
• Have you checked in before?                                                                           
                            
•  Do you want to carry on with our service program?

•  Do you want to set up with our satisfaction survey about our services?
 5.
• The AL-Munir group of hotels and
spa. We want to have a closer contact
and a continuous relationship, it is
important for us to know the
preferences and feedbacks  for carry
one to improve, it can be through
emails, keeping the information about
the discounts updated, also
continuously carrying In surveys and
calls, details can also be sent to build
up brand loyalty.
6.
• We will set up the information for the
client, we want clients to know what we do
for them.

• The Hotel must build up a customer base, to

recognize the more important guests of the
Hotel.
• On the page we'll turn up the
"customer profile" so the amenities
may be assigned to each. the hotel,
should be a cozy place.

• It is important to have all hotel

information on the web page.

Esta foto de Autor desconocido se concede bajo licencia de CC BY-SA.