How to Solve the Problem ?

IDENTIFY
(WHAT IS A PROBLEM?
HOW SIGNIFICANT?)

EVALUATION
ANAYLYZE
(ASSESING,
(WHY?)
REVIEWING

IMPLEMENTATION DETERMINE
(GO ACCORDING TO (WHAT TO DO?
PLAN) HOW TO DO?)
Key Skills required for problem solving

Clear Communication between 2 parties

• Understanding the Ideas and communicate clearly

Analytical Thinking

• Ability to collect the data, identify the pattern and Causes

Creative Thinking

• Ability to think unique ideas and alternatives ideas

IDENTIFYING THE PROBLEM

DEFINE PROBLEM
A Gap between the current and Desired State

SIGNIFICANCE OF PROBLEM
IMPACT

TYPES OF PROBLEM

TRULY GENERIC TRULY UNIQUE

HOW TO ANALYZE?

PINPOINT AND
FIND OUT TOP RECONFIRM TO
SEGRGRATE AS
CAUSES OF THE AVOID
PER THE
PROBLEM MISTAKES
SITUTATION
 Fishbone Method
Non Availability of the
OFFERS
Product

High Price compartively Lesser Options

Non avaialbiltiy of Size, Colour, Fit
No Benefits for the customer

DECREASE IN
REPEAT
CUSTOMERS
Ignoring the customer

Not understanding the needs of the customer

No Greeting

Poor Customer Service

Benefits of Implementing Fishbone
Method
 It helps you identify the root cause of the problem.
 It helps you identify ways to improve the process.
 It helps you when team members are fighting and blaming each
other for any problem
 Helps to taking actions on problem symptoms which are irrelevant
DETERMINING (what to do)

THINK

STRATEGIZE

PREPARE
METHODOLOGY
Effort Vs Impact Matrix
(To Choose Right Solution)
HIGH

I
M
P
A
C
T

LOW EFFORT HIGH

IMPLEMENTATION
Being committed to a solution

Accepting responsibility for the decision

Identifying who will implement the solution

Resolving to carry out the chosen solution

Exploring the best possible means of implementing the solution

 EVALUATION

What are the pluses and minuses? Honestly!

Did the plan work ?
Debriefing