Insert Partner Company Logo

Append VI
Onsite Technical Service Report
Customer Name

Customer Business Contacts Email Phone

Product Category □ Storage □ Security □ Network □ Server □ Others

Product Model Serial Number

Service Partner Company Name

Service Engineer Contacts Email Phone

Arrival Time Date (MM/DD/YYYY)

Onsite Technical Service Application

Dear Customer,
We will provide the technical support service to promptly resolve technical issues and/or mitigate risks
of the above product. Please approve the application and provide assist properly.
We suggests that the customer should make a backup of relevant system data, business data prior
making any operation on product. Please check whether you have complete the backup.
□ Yes □ No
Service Content:

 
I (Customer) have fully understood the above precautions and the service content, impacts and risks,
and have arranged relevant operation to be performed in non-peak hours as much as I can. For
operations requiring power-off, I (Customer) have applied for the down time and completed relevant
preparations. I (Customer) agree to start the above services.

Customer (Signature) ______________________ Date _____________

To ensure the data and service security, the onsite service content shall properly communicate with the customer, the
operation shall start after the customer signs the onsite service application.

Dear Customer,
We have completed the technical support service as required. Please assess result. We value your
feedback and suggestions. Thank you!

Satisfaction: □ Failed □ Poor □ Average □ Good □ Very good

Comments:

Customer (Signature) ______________________ Date _____________