Employee Involvement

TQM - CHAPTER 4
Employees Needs and Wants (Maslow’s
Hierarchy)
Frederick Herzberg’s Theory
Motivators:
Recognition, responsibility, achievement, advancement, and the work itself.
Hygiene Factors:
Low salary, minimal fringe benefits, poor working conditions, ill-defined
organizational policies, and mediocre technical supervision.
Seek To Be Understood: Effective
Communication
Find time to communicate (2 way)
Ask motivational questions
Invite participation
Ask open questions
Listen more than you speak
Remember to ask lots of questions
Pay attention to nonverbal reaction
Stimulate thinking
Empower the Team:
Providing Challenging Opportunities
Process improvement team
Cross-functional team
Natural work team
Self-directed team
Employee Suggestions:
Using Feedback to Motivate
Be progressive and regular
Remove fear
Keep it simple
Respond promptly
Reward the idea
Recognition and Reward:
Creating an Environment for Continuous
Improvement
Timing: Use recognition and rewards to finish the job … not start it
Recognize and reward EFFORT and INITIATIVE
Give credits where it is due, more does not hurt, but less will.
 Resources: be innovative.
Empower People
Give people tools to perform to their best
Provide necessary resources