case study

on
Business goals drive learning at verizon
 Q1.Do you think it is easier for company like verizon,
which emphasizes technology and innovation, to adopt
and use new technologies such as social media for
training? Why?
In my perception it would easier for company like
verizon:
 It is reliable & ideal for employee
 Increase employee engagement& provide clarity
about product
 Facilitates ongoing training feedback
 It expand its internal social network for peer to peer
collaboration.
 It reduce the cost of training program.
Q2.what metrics should verizon use to show the
effectiveness of its internal YouTube site?
 Number of viewers
 How many Subscribers
 Audience retention
 Average view duration & average percentage view
 Content engagement
 Through like, share & comment
Q3.Should all training that verizon offer be available to
employees on as-needed basis? Explain your answer. Is
performance support the same as learning?

 Yes, all the training that verizon provide to employees on

as needed basis ,it provide video support and motivation
whenever employee require. Which help employee to
improve overall performance.
 Learning is basically meant to acquire new knowledge,
skill,& concept.
 Where as performance support has more into measured or
observed during or shortly after instruction.