Patient-Provider Web-Based Partnership: A Novel Design

HCIN-548-02-SP21 - HCI Seminar

Professor Dorothy O’Hagan

 Patient-Provider Web-Based Partnership: A Novel Design
Mojdeh Amini, MS HCI, CHFN, PCCN, BSN, BSc
Professor Dorothy O’Hagan
BACKGROUND
• Web-based communication and social media
platforms highly shifted healthcare information to
public in more open opportunities.
• Concerns: Patient privacy and provider HIPAA
compliance (Health Insurance Portability and
Accountability Act)
• Patients: Educate themselves on treat of their
illness and self-care management.
• 90% watching videos for decision making
• 45% second opinion and selecting a hospital or
provider
• 2.6 billion/month use Facebook (2020)
• Provider: 31% for professional networking
• > 30 million people have weak internet
connection
PURPOSE
• Developing healthcare web-based platforms:
• To empower voice of patient- provider as one
voice via partnership in healthcare.
• Goals:
• Preventing and controlling causes of chronic
diseases with selfcare management
• Improving people's health and wellbeing
• Enhancing patient-provider online engagement
PROJECT APPROACH DISCUSSION
The project design included 3 factors: Patient, provider, and • In some outpatient clinics:
healthcare system • Gaps between healthcare social media and
1- eConsultaion: 16 Zoom meetings with an outpatient clinic in 3 patients' educational needs
months • No links between website and social media, or
• Included 3 elements: Patient, provider, and healthcare system links did not work
• Examined patient-provider engagement • No popular learning tools like videos
• in clinic website and social media • No association between the website access and
2- Literature Review: Methodology and Strategy patient portals
• Involved searching Healthcare Informatics • Disorganized clinics' website login page and
• Web searched Via Copley Library + Google Scholar Database. patient portals
• Population, Intervention, Compare, Outcomes, Time (PICOT) • No guides to show how to use the portals
question:
• Is the patient-provider web-based partnership effective in NEXT STEPS & OPPORTUNTIES
improving outcomes of patients self care management
Considering internet access like water and
METRIC CATEGORIES COMPARED electricity
• Affordable, accessible with high speed
The use of social media by Number of social network • Filling gaps in healthcare via advancing clinics’
14 outpatient clinics in San users of select social media workflows and handling patient messages
Diego by %, Facebook has platforms worldwide in 2019 • Proper training and appropriate for optimization
the highest rate among the and 2023 (in millions) and adaptation of healthcare websites
others. • Increasing chronic care team efficiency by
managing patient portals tasks and customization
• Assessing patient digital and internet literacy like
health literacy part of medical assessment by
administrative and medical staff
Note. The 14 clinics Note. The photo-sharing app • Conducting surveys for measuring increased
commonly is owned by Facebook and is patient- provider satisfaction and care team
used Facebook, followed by one of the company's efficiency
Twitter and LinkedIn. significant subsidiaries. • Empowering patient-provider partnership in
health care
Web-based communication and social media platforms highly shifted healthcare information to
public in more open opportunities.
• Concerns: Patient privacy and provider HIPAA compliance (Health Insurance Portability and
Accountability Act)
• Patients: Educate themselves on treat of their illness and self-care management.
• 90% watching videos for decision making
• 45% second opinion and selecting a hospital or provider
• 2.6 billion/month use Facebook (2020)
• Provider: 31% for professional networking
• > 30 million people have weak internet connection
Developing healthcare web-based platforms:
• To empower voice of patient- provider as one voice via partnership in healthcare.
Goals:
• Preventing and controlling causes of chronic diseases with selfcare management
• Improving people's health and wellbeing
• Enhancing patient-provider online engagement
Project design included 3 factors: Patient, provider and healthcare system

1- eConsultaion: 16 Zoom meetings with an outpatient clinic in 3 months Patient

• Included 3 factors: Patient, provider and healthcare system
• Examined patient- provider engagement in clinic website and social media

2- Literature Review: Methodology and Strategy Healthcare

Provider
• Involved searching Healthcare Informatics System
• Web searched Via Copley Library + Google Scholar Database.
Population, Intervention, Compare, Outcomes, Time (PICOT) question:
• Is the patient-provider web-based partnership effective in improving outcomes of patients selfcare
management during their disease trajectory?
• Inclusion Criteria: Adult>18 years and only outpatient clinics in San Diego
• Exclusion Criteria: Inpatient clinics and outpatient clinics without websites/patient portals and social media
 The use of social media by 14 outpatient clinics in San Diego Number of social network users of select social media
by %, Facebook has the highest rate among the others. platforms worldwide in 2019 and 2023 (in millions)

Note. The 14 clinics commonly used Facebook, Note. The photo-sharing app is owned by Facebook
followed by Twitter and LinkedIn. and is one of the company's significant subsidiaries.
Clinics Websites compared:
Educational material and patient needs
Only English vs Multilanguage https://www.statista.com/statistics/278414/number-of-worldwide-social-network-users/
.
Patient portals and search box
In some outpatient clinics:
• Gaps between healthcare social media and patients' educational needs such as patients with
chronically conditions
• No links between clinics websites and social media, or the links did not work
• No association between the website access and patient portals
• Disorganized clinics' website login page and patient portals
• No guides to show how to use the portals
Considering internet access like water and electricity
• Affordable, accessible with high speed
• Filling gaps in healthcare via advancing clinics’ workflows and handling patient messages
• Proper training and appropriate for optimization and adaptation of healthcare websites
• Increasing chronic care team efficiency by managing patient portals tasks and customization
• Assessing patient digital and internet literacy like health literacy part of medical assessment by
administrative and medical staff
• Conducting surveys for measuring increased patient- provider satisfaction and care team
efficiency
• Empowering patient-provider partnership in health care
Considering internet access like water and electricity
• Affordable, accessible with high speed
• Filling healthcare gaps and advancing clinics workflows for handling patient messages
• Proper training and appropriate for optimization and adaptation of healthcare websites
• Increasing chronic care team efficiency by managing patient portals tasks and
customization
• Assessing patient digital and internet literacy like health literacy part of medical
assessment by administrative and medical staff
• Conducting surveys for measuring increased patient- provider satisfaction and care team
efficiency
• Empowering patient-provider partnership in health care
 References

American Medical Association. (2019). Most of your patients still aren't using the portal. Here'swhy. American Medical Association.
https://www.ama-assn.org/practice-management/digital/most-your-patients-still-aren-t-using-portal-here-s-why
Baldwin, J. L., Singh, H., Sittig, D. F., & Giardina, T. D. Patient portals and health apps: Pitfalls, promises, and what one might learn
from the other. Healthc (Amst) 2016 Oct 3;: x–x. doi: 10.1016/j. hjdsi. 2016.08. 004.
Bush, R. A., Barlow, H., Pérez, A., Vazquez, B., Mack, J., & Connelly, C. D. (2018). Internet access influences community clinic
portal use. Health equity, 2(1), 161-166.
Centers for Disease Control and Prevention. (2021). Chronic diseases in America.
Tankovska, H. (2021). Number of social media Users 2025.
https://www.statista.com/statistics/278414/number-of-worldwide-social-network-users/.
Ukoha, C., & Stranieri, A. (2019). Criteria to measure social media value in health care settings:narrative literature review. Journal of
medical Internet research, 21(12), e14684.
 Q&A
Thank You!
mamini@sandiego.edu

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