Deming’s Fourteen

point for management

 Prepared by
Dr. Mohamed Sliem
Dr. Adel Mohamed
Dr. Ahmed Ramadan
 W. Edward Deming
“We have learned to live in a world of
mistakes and defective products as if they
were necessary to life. It is time to adopt a
new philosophy in America.”
W. EDWARDS DEMING
Considered architect of Japanese industrial success

Focus on managing variations

Quality is about people, not about products

14 points for management

PDCA method
Deming's 14 points
Deming presented 14 management principles that he believed could improve
efficiency in business, encouraging a holistic approach that encompasses not only
business ideas, but concepts centering on how humans operate as well.

Deming's points apply to any type and size of business.

Service companies need to control quality just as much as manufacturing companies.
And the philosophy applies equally to large multinational corporations, different
divisions or departments within a company, and one-man operations.
Deming's 14 points
1. Create constancy of purpose for improving products and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead, minimize total cost by
working with a single supplier.
5. Improve constantly and forever every process for planning, production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical goals for management.
12. Remove barriers that rob people of pride of workmanship and eliminate the annual
rating or merit system.
13. Institute a vigorous program of education and self-improvement for everyone.
14. Put everybody in the company to work accomplishing the transformation
1. Create constancy of purpose for improving
products and services

Inspire the team to stay competitive in market and remind them

about the importance of stability and new opportunities

“Doing your best is not good enough. You must know what to do.
Then do your best.”
 2. Adopt the new philosophy

To keeping up the very fast-growing market we must consider the

competition and customer demands and accept new philosophies
according to market trends and technology revolution
3. Cease dependence on inspection to achieve quality

Quality comes not from inspection, but it comes from improving

the production process
 4. End the practice of awarding business on
price alone; instead, minimize total cost by
working with a single supplier

The organization must Consolidate the Encourage them to

Look at suppliers as
deal with suppliers
who depend on relationship with the your partners in spend time improving
quality of their suppliers their own quality
quality
product
5. Improve constantly and forever every process for
planning, production and service.

Improve performance permanently

The quality level of the organization must based on

improvement

Each organization must improve their performance in order to

catch up with competitive market
 6. Institute training on the job.

Trained employee was more productivity than others

Nowadays the training on-the-job training is one of the most

important way for improvement
 7. Adopt and institute leadership.

Adopt and institute leadership aimed at helping people to do a

better job.

The organization can display stunning growth if potential leaders

are identified and encouraged
 8. Drive out fear.

Encourage effective two-way communication and other means to

drive out fear throughout the organization so that everybody may
work effectively and more productively for the company.

Fear in work is opposite to joy in work

9. Break down barriers between staff areas.

Barriers breed sub optimization.

Break downs the barriers between employee well take the

organization in better quality
10. Eliminate slogans, exhortations and targets
for the workforce.

Slogans focused on the desire to do something more than

focusing on how to work it

Let your customers know exactly what you want don't make
them guess

Don’t let words and nice sounding phrases replace effective

leadership
11. Eliminate numerical quotas for the workforce and
numerical goals for management.

Eliminate work standards that prescribe numerical quotas for

the workforce and numerical goals for people in
management ,Substitute aids and helpful leadership; statistical
methods for ,continual improvement of quality and
productivity.

Look at how the process is carried out not just numerical targets

Measure the process rather than the people behind the process
 12. Remove barriers that rob people of pride of
workmanship and eliminate the annual
rating or merit system.

Remove barriers that rob the hourly worker of his right to pride
of workmanship. The responsibility of supervisors must be
changed from stressing sheer numbers to quality.

Remove barriers that rob people

The responsibility of managers, supervisors, foremen must be

changed from sheer numbers to quality
13. Institute a vigorous program of education and self-
improvement for everyone.

Institute a vigorous programmed of education, and encourage

self-improvement for everyone.

The organization needs is not just good people; it needs people

that are improving with education.

Advances in competitive position will have their roots in

knowledge
14. Put everybody in the company to work
accomplishing the transformation.

Put everyone in the organization to work to accomplish the

transformation. The transformation is everybody’s job.

Clearly define top management's permanent commitment to ever-

improving quality and productivity, and their obligations to
implement all of these principles.
Thanks !