QUẢN LÝ CƠ SỞ VẬT CHẤT TRONG

KHÁCH SẠN NHÀ HÀNG

HOSPITALITY FACILITY MANAGEMENT

Chapter 9: Laundry System

Huynh Huu Hoi

 WARM UP
Mời đại diện các đội lên bảng, ghi những
công việc thường làm tại bộ phận laundry
trong khách sạn.

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1. Laundry Equipment

2. Laundry Design

3. Laundry Maintenance

4. Emerging Trends in Laundry Operations

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 1. LAUNDRY EQUIPMENT
• It take a significant amount of different types
of equipment to outfit the laundry depend on
the hotel size, level of guest service and the
other factors.

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 Laundry carts
• Linens are usually transport to the laundry,
within the laundry and to the storage outside
the laundry by carts
• Laundry carts have various sizes, common size
carry 100 to 300 pounds of linen
• Carts should be cleaned and sanitized on a
regular basic
• Carts for soiled linen should be different from
carts for clean linen

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 Laundry chutes
• Laundry chutes normally located inside
housekeeping storage area on each floor
• This is the most convenient way to get
guestroom laundry to laundry room
• Laundry chutes should be cleaned regularly to
remove lint and dust
• Fire detection or suppression equipment in
the chutes are required
• Laundry chutes should be kept locked after
use
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• Automated overhead monorail system

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• There are 2 commercial washer types:
conventional washer-extractors and tunnel
washers

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• Extractors

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 Dryers
• Most dryers now have microprocessor-driven
control systems that can sense moisture in the
load and turn off the machine automatically

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• Flatwork ironers

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• Folders

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 ACTIVITY 1
Xem video clip sau và cho biết tên các loại
máy có trên clip
https://www.youtube.com/watch?v=d
TcPxzK0c2g

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 2. LAUNDRY DESIGN
• Having a well-designed facility with correctly
installed equipment, equipment modifications
and equipment break downs due to overuse
and misapplication will be minimized
• Laundry design usually made by outside
contractors. These contractors should be
aware of hotel occupancy, F&B covers,
quantities of soiled linen…

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 ACTIVITY 2
Kể tên các vật dụng, đồ dùng cần được bộ
phận laundry làm sạch

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• Laundry items

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 Signs that the laundry is overloaded:
• Too many last-minute rush jobs
• Linen shortages continuously
• Linen staff have to work overtime
• Work place is tight, seem to be many
employees, carts and equipment for the space

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 If managers planning a new in-house laundry,
following spaces should be considered:
• Laundry manager’s office
• Soiled linen storage and sorting
• Washing and finishing
• Clean linen storage and cart packing
• Valet
• Uniform storage and issue
• Mechanical
• Washing chemical storage and injection systems
• Air compressor and refrigerated dryer
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 Adjacencies and workflow:
• Garment shop should be adjacent to uniform
storage
• Uniform room should be near employee
lockers rooms, time clock station, employee
entrance
• Laundry should be adjacent to main service
corridor, and near the valet shop and uniform
room
• U shape flow is desirable, thus allowing soiled
linen to enter at one location and exit at
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• Quy trình giặt ủi tại khách sạn
• https://www.youtube.com/watch?v=pgBNVi_
TbtQ

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• Equipment should be selected to provide an
overall capacity equal to at least 115% of
average expected workload

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 ACTIVITY 3
Cho biết tên từng bước trong quy trình giặt
ủi em thấy trên video clip
https://www.youtube.com/watch?v=zt
w0QG0E23o

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 3. LAUNDRY MAINTENANCE
Responsibility for laundry maintenance

MAINTAINING
MAINTAINING
ENGINEERING
ENGINEERING EQUIPMENT
EQUIPMENT
PROPERTY
PROPERTY
MANAGER
MANAGER
HOUSEKEEPING
HOUSEKEEPING DAILY
DAILY OPERATION
OPERATION

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 CHECK HOLD-
DOWN BOLTS
CLEAN VACUUM LINT
MACHINE & DUST

WASHER
MONTHLY CHECK WIRES
LUBRICATE
&
BEARINGS MAINTENANCE CONNECTIONS
BASIC

LUBRICATE
CHECK BELT
DRAIN
FOR WEAR &
SOLENOID
TENSION
LINKAGE

CHECK DRAIN
ASSEMBLY

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 4. EMERGING TRENDS IN LAUNDRY OPERATIONS
• Outsourcing the laundry function to avoid
capital investment needed to install or
upgrade laundry facilities
• “In-sourcing” the laundry to the third party in
case of on-premises laundry is the must.
• Third party in charge of daily operations and
provides the management, labor, supplies,
equipment maintenance and in some cases, to
install or upgrade laundry equipment

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• Radio frequency identification (RFID) track for
linen and uniform
• Centralized laundry operations serving a
number of hotels in urban areas
• Using ozone for bleaching and sanitizing
• Water recycling could savings of 60-65%
• Develop and implement “Green Initiatives” to
reduce the volume of linen used in hotel

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 ACTIVITY 4

1.What kind of linen do we need to change

every day?

2.Do we need to use some kind of linen again

if they seems clean as to save cost?

3.In which situation we don’t need to change

linen for guest?

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 ACTIVITY 5
Watch video and answer these questions:
https://www.youtube.com/watch?v=I8IKmaSzUOc
https://www.youtube.com/watch?v=Q6UNjm-Yqqw
1. Why do we need to advertise about “save water”
project for customers? What are advantages
and dis advantages of “saving water” project in
hotel?
2. Think about activities you can do to advertise
this project to guest

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