Mod 6:

Exchange Online Admin

Version 2.0 for Office 365 Wave 15

Chris Oakman | Managing Partner Infrastructure Team | Eastridge Technology

Stephen Hall | CEO & SMB Technologist | District Computers
Jump Start Schedule – Target Agenda
Day 1 Day 2
Administering Office 365 Administering Office 365
Office 365 Overview & Infrastructure Administering Lync Online

Office 365 User Management Administering SharePoint Online

Office 365 DirSync, Single Sign-On & ADFS Exchange Online Basic Management

MEAL BREAK

Exchange Online Deployment & Migration

Exchange Security & Protection

Exchange Online Archiving & Compliance

Module 6: Exchange Online
For Midsize Businesses and Enterprises

• Service Overview & New Features

• Visibility and Control
• Mailboxes, Contacts, Resources & Groups & Management
• Mobile Device Management (Exchange ActiveSync)
• Troubleshooting connectivity
What is Exchange Online?
• The world’s leading email server, hosted by Microsoft
• Supported & maintained by the Exchange engineering team
• Years of investment in enterprise email
 Trusted, Familiar, and Robust
Being ahead of the curve
Email on Email on Voicemail in Massive,
a browser a phone your inbox low-cost
mailboxes

May 1997 Nov. 1997 Dec. 2001 Mar. 2004 Dec. 2006 Nov. 2008 Nov. 2009

Mission-critical, Antispam The cloud on

high availability protection your terms
Exchange —Work Smarter, Anywhere.
Remain in control, online,
and on-premises
Exchange enables you to tailor your
solution based on your unique needs
and ensures your communications are
always available while you remain in
control; on your own terms—online,
on-premises, or a hybrid of the two.
Do more,
on any device
Exchange helps your users be more
productive by helping them manage
increasing volumes of
communications across multiple
devices and work together more
effectively as teams.
Keep the
organization safe
Exchange keeps your organization safe by
enabling you to protect business
communications and sensitive
information and to meet internal and
regulatory compliance requirements.
 Exchange Online – What’s Included
• Business email, calendar, and contacts
 On your PC, phone, and web browser.
 On Microsoft globally redundant servers.
 Protected by anti-malware and anti-spam filters
 Supported by 24/7, IT-level phone support
• Large mailboxes
 25 GB of mailbox storage
 The ability to send messages up to 25 MB in size.
• Outlook Support & Outlook Web App
 Support for connecting to Outlook
 An updated Outlook Web App
 Secure and Reliable
• Maintain the latest defenses
 Stay safe from malware & spam with a service that handles hundreds of
millions of messages daily & is updated to address new threats quickly
• Data Loss Prevention (DLP)
 Prevent users from mistakenly sending sensitive information to unauthorized
people, while informing them of internal compliance policies.
• Safeguarding your data
 Hosting is done in geographically distributed data centers, with continuous
data backup, premier disaster recovery capabilities & a security experts
• Reliability, availability, and performance
 Guaranteed by a 99.9% uptime, financially-backed SLA
 Stay in control
• Manage your organization efficiently
 Exchange Administration Center - an easy-to-use, web-based interface.
• In-Place eDiscovery
 across Exchange, SharePoint, and Lync data from a single interface through
the eDiscovery Center.*
• Mobile device policies
 Create approved mobile device lists, enforce PIN lock, and remove confidential
company data from lost phones.
• IT-level phone support
 Available to you 24 hours a day, 7 days a week.
 Easy to Use and Maintain
• Automatic patching
 eliminate the time and effort of maintaining and servicing your email system.
• Keep all important data in one place
 Give users an In-Place Archive with a native, well-integrated user experience.
• Consistent and secure anywhere access
 to information on all major browsers and touch-enabled devices
• Seamless integration with Outlook
 Your users can enjoy a rich, familiar email experience with offline access.
Enterprise-Class Calendaring
• Calendar sharing
and publishing
Multiple
calendars • Granular calendar
permissions
• Resource mailboxes
(conference rooms)
• Out of Office

Scheduling
Assistant
Hosted Voice Mail
Inline player

• Integrates with your on-premises

phone system
• Removes the need to manage
voice mail infrastructure
• Gives users a single inbox for
Voice mail
preview
email and voice mail
• Provides the latest features of
Exchange Unified Messaging

Caller ID
 Exchange Online Plans Comparison
Exchange Online Exchange Online Plan 1 Exchange Online Plan 2
Feature (Inc. w/ Office 365 Midsize, E1,
Kiosk (Inc. w/ Office 365 E3, E4)
Small Business Premium)
Mailbox size 1 gigabyte (GB) **** 25 gigabytes (GB)* Unlimited**
Outlook Web App
Yes Yes Yes
(regular and light versions)
POP Yes Yes Yes
IMAP No Yes Yes
Outlook Anywhere (MAPI) No Yes Yes
Microsoft Exchange ActiveSync Yes**** Yes Yes
Exchange Web Services No*** Yes Yes
Inbox rules No Yes Yes
Delegate access No Yes Yes
Instant messaging in OWA No Yes (requires Lync Online or Microsoft Yes (requires Lync Online or Microsoft
Lync Server) Lync Server)
SMS notifications No Yes Yes
Custom retention policies Yes Yes Yes
Multi-mailbox search Yes Yes Yes
Personal archive No Yes Yes
Voicemail No No Yes
Legal hold No No Yes

*25
*25 GB
GB of
of storage
storage apportioned
apportioned across
across the
the user’s
user’s primary
primary mailbox
mailbox and
and personal
personal archive
archive
**25
**25 GB
GB of
of storage
storage in
in user’s
user’s primary
primary mailbox,
mailbox, plus
plus unlimited
unlimited storage
storage in
in user’s
user’s personal
personal archive.
archive.
***Direct
***Direct access
access to
to Kiosk
Kiosk user
user mailboxes
mailboxes via
via Exchange
Exchange Web
Web Services
Services not
not permitted.
permitted. However,
However, LoB
LoB applications
applications can
can use
use Exchange
Exchange Web
Web Services
Services impersonation
impersonation to
to access
access Kiosk
Kiosk user
user mailboxes
mailboxes
System Requirements – Web Browsers
Web Browsers
Internet Explorer 10
Windows Internet Explorer 9
Windows Internet Explorer 8
Mozilla Firefox
Google Chrome
Safari
Requirements
 Windows 8
 Windows 7
 Windows 7
 Windows Vista with SP2
 Windows 7
 Windows Vista with SP2
 Windows XP with SP3 (32-bit)
 Windows XP with SP2 (64-bit)
 The latest version of Firefox (Firefox system requirements)
 The latest version of Chrome (Chrome system requirements)
 The latest version of Safari
 Mac OS X (any version)
System Requirements – Office Clients
Office Client
Office 365 ProPlus
Office 2010 Service Pack 1
Office 2007 with Service Pack 3
Office for Mac 2011 with Service Pack 3
One of the Following
 Windows 8
 Windows 7
(See system requirements for Office 2013 and Office 365 ProPlus)
 Windows 8
 Windows 7
 Windows Vista with SP2
 Windows XP with SP3 (32-bit)
 Windows XP with SP2 (64-bit)
 Windows 8
 Windows 7
 Windows Vista with SP2
 Windows XP with SP3 (32-bit)
 Windows XP with SP2 (64-bit)
 Mac OS X 10.6 or later
Module 6: Exchange Online
For Midsize Businesses and Enterprises

• Service Overview & New Features

• Visibility and Control
• Mailboxes, Contacts, Resources & Groups & Management
• Mobile Device Management (Exchange ActiveSync)
• Troubleshooting connectivity
 Management Tools
1001101
• Office 365 admin center
• Exchange admin center (EAC) Role-Based Access Control Windows PowerShell

• Remote PowerShell
• User Self-service
 through Outlook Web App (OWA)
 Office 365 Admin Center
• Manage the most simple mailbox features
 Modify user login name
 Office 365 cloud identity user name = the default user email address (by default)
 Create a mailbox-enabled user
 Assigning an Exchange Online license triggers mailbox creation
 Delete a mailbox-enabled user
 Remove Exchange Online license
• Domain management
 Add, verify or delete email domains
 Exchange Admin Manage roles and permissions

Center (EAC) Manage mailboxes,Create

groupspolicies
and objects
Conduct an advanced search
Search for properties
• Web management console
 Replaced Exchange Control Panel (ECP)
 Advanced management of mailboxes and Track message delivery
items related to email, mailboxes and
messaging
• Access via Office 365 Admin
Center
 Go to Admin > Exchange
• RBAC-aware user interface
 Remote PowerShell
 Enables scripting and
automation of routine tasks

 Provides administration of
advanced scenarios

 Offers enhanced performance

and scalability with Windows
PowerShell 3.0, compatible
with 2.0 client

 Granular control over policies

and settings
 User Self-Service
(Outlooks Web App)
Manage voice mail and
phone settings
• Reduce Help desk calls and costs
by delegating tasks to users
• Allow users to modify contact
details
• Enable users to manage
Edit contact details distribution groups
Manage groups
• Empower users to track message
delivery
• Help users manage their devices
Exchange Admin Center (EAC)

22
 Recipient Management in EAC
• Regular Mailboxes • Group Mailboxes • Contacts
 Mailbox usage  Name  Mail contact
 Last logon time  Alias  Mail user
 Contact Information  Email addresses • Shared Mailboxes
 Email addresses  Ownership
 Mailbox delegation
 Mailbox features  Membership
 Mailbox usage
 MailTips  Delivery Management
 Contact Information
 Mailbox Delegation  Message Approval
 Email addresses
• Resource  MailTips
 Mailbox features
 Group Delegation
Mailboxes  MailTips
 Room or equipment
 Booking delegates
 Permissions Management in EAC
• Admin Roles
 Addition, deletion & modification of role groups
• User Roles
 Addition, deletion & modification of user role assignment policies
• Outlook Web App policies
 Addition, deletion & modification of OWA mailbox policies
 Enable or disable OWA features:
 Instant messaging 
Unified messaging  Contacts  LinkedIn contact sync
 Text messaging  Exchange ActiveSync  Mobile device contact sync  All address lists
 User Experience 
Information Management
 Themes
 Journaling & Notes
 Premium Content
 Inbox Rules
 Email signature
 Recover deleted items
 Other Management in EAC
• Compliance Management • Exchange Online Protection
 In-place eDiscovery & hold • Mail flow
 Auditing
 Mail rules
 Retention policies & tags
 Delivery reports
 Journaling rules
 Accepted domains (view only)
• Org Sharing & Apps • Mobile
 Organization Sharing
 Device access & policies
 Individual Sharing
 Apps for Outlook or Outlook Web App • Public folders
• Unified messaging*
 Role-Based Access Control
 Role groups define high-level job
functions

 End-user role assignment policies

for self-service
Who What
 Assign task-, action-, or feature-
based permissions

 Delegate multiple roles

 Limit the scope of the role

assignment Where
 e.g., “Legal Department” or “Asia
Offices”
26
 Empower Specialist Users with RBAC
Systems administrator Compliance officer
 Empower users by All U.S.
delegating
administrative tasks

 Control scope and

Help desk Human resources
permissions granularly Asia Accounting

27
Module 6: Exchange Online
For Midsize Businesses and Enterprises

• Service Overview & New Features

• Visibility and Control
• Mailboxes, Contacts, Resources & Groups & Management
• Mobile Device Management (Exchange ActiveSync)
• Troubleshooting connectivity
User Mailbox Mgmt
User Mailbox Mgmt – Mailbox Features
Groups – Create A Distribution Group
Groups – Managing a Group
 Mail Contacts
 An external contact or
external user with an external
email address
 Mail User
 Internal user that does NOT
have an internal Exchange
mailbox
 i.e. a local tenant
SharePoint, Lync, Azure, or
Intune user or a on-premise
user

34
Resources – Equipment or Room

35
 Shared Mailboxes
• Allow multiple users to share a common FREE mailbox
• Cannot exceed 5 GB
 At least an Exchange Online (Plan 1) license must be assigned if it is to exceed 5GB

• Cannot enable an archive mailbox

 At least an Exchange Online (Plan 1) license must be assigned to allow archiving

• Cannot be placed on litigation hold

 Requires an Exchange Online (Plan 2) license to do so

• Don’t require a license

 Each user that accesses a shared mailbox must have an Exchange Online license
 Exchange Kiosk users cannot access a shared mailbox

http://help.outlook.com/en-us/140/ee441202.aspx
Shared Mailboxes
Exchange Admin Center
Demo
 Convert a mailbox to a share mailbox

• Requires PowerShell
• PowerShell cmdlet:

get-mailbox -identity user@domain.com | set-mailbox -type "Shared"

Converting a shared mailbox
Demo
Module 6: Exchange Online
For Midsize Businesses and Enterprises

• Service Overview & New Features

• Visibility and Control
• Mailboxes, Contacts, Resources & Groups & Management
• Mobile Device Management (Exchange ActiveSync)
• Troubleshooting connectivity
 Mobile Device Management in EAC
• Mobile Device Access Rules
 Allow Exchange admins to quarantine, allow or block connectivity to devices based on
the device family (make) and model
• Mobile Device Mailbox Policies
 Allow Exchange admins to set criteria for devices to connect to the Microsoft
Exchange servers and to protect Exchange data from devices failing to meet settings
 Some requirements include:
 minimum password length
 Require a number or special character in the password
 Designate how long a device can be inactive before requiring the user to re-enter a password
 Wipe a device after a specific number of failed password attempts

http://technet.microsoft.com/en-us/library/jj945882(v=exchg.150).aspx
Mobile Device Access
Mobile Device Mailbox Policies
Mobile Device Management
Demo
Module 6: Exchange Online
For Midsize Businesses and Enterprises

• Service Overview & New Features

• Visibility and Control
• Mailboxes, Contacts, Resources & Groups & Management
• Mobile Device Management (Exchange ActiveSync)
• Troubleshooting connectivity
 Remote Connectivity Analyzer (RCA)
• Web-based tool to help troubleshoot connectivity issues
that affect Exchange Server and Office 365 deployments
 https://www.testexchangeconnectivity.com/

• Tests the following for Office 365:

What is tested What else is tested What else is tested
Office 365 General Tests Exchange DNS Connectivity Lync DNS Connectivity Office 365 Single Sign-On
Exchange Active Sync Exchange ActiveSync
Exchange ActiveSync
Tests Autodiscover
Exchange Web Services Synchronization, Notification, Availability & Auto Replies
Service Account Access
Tests (developers)
Outlook Connectivity Outlook Anywhere (RPC over HTTP) Outlook Autodiscover
Tests
Internet Email Tests Inbound SMTP email Outbound SMTP email
Free/Busy Test Free/Busy

Reference - http://technet.microsoft.com/library/feba32b0-b7eb-4b1b-ba3d-99e20ba82a8c
Microsoft Connectivity Analyzer Tool
• Downloadable program runs local on the client pc
 https://www.testexchangeconnectivity.com/ClientDownload/Microsoft.Exchange.Connectivity.An
alysis.Tool.application

• Companion to the Remote Connectivity Analyzer site

• Identifies connectivity issues between email clients & Office

365 Exchange Online

Reference
• Web http://technet.microsoft.com/library/feba32b0-b7eb-4b1b-ba3d-99e20ba82a8c
• Video http://www.youtube.com/watch?v=RaXMWdUDyq8&feature=youtu.be
Resources