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Bovee Ebc12 Inppt 02
Bovee Ebc12 Inppt 02
Excellence in
Excellence
Business Communication
Business Communication
Chapter 2
Collaboration, Interpersonal Communication,
and Business Etiquette
Hidden Agenda
Restricts Interaction Limits Productivity
High Cost
Aligning Schedules Arranging Meetings
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 8
Characteristics of
Effective Teams
Clear Objective Shared Purpose
Consensus
Full Engagement
Decision Making
Creativity and
Communication
Technical Skills
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 9
Collaborating on
Collaborating on
Communication Efforts
(LO 2) Offer guidelines for collaborative
communication, identify major collaboration
technologies, and explain how to give
constructive feedback.
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 10
Guidelines for
Collaborative Writing (1 of 2)
Select Collaborators Carefully
FlexibleApproach
Flexible Approach
Wiki
Wiki
OpenAccess
Open Access
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 13
Technologies for
Collaborative Writing (2 of 2)
SharedKnowledge
Shared Knowledge
Groupware
Groupware
CloudComputing
Cloud Computing
Intranets
Intranets
Shared
Shared
Workspaces
Workspaces Extranets
Extranets
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 14
Collaboration via Mobile Devices
Unified Communication
Instant Messaging
Real-Time Collaboration
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 15
Giving and Responding to
Constructive Feedback
Offering Constructive Criticism
• Focus on the process and outcomes.
• Provide clear guidelines for improvement.
•Action Items
•Action Items Discussed
Discussed
Written
Written
Meeting
Meeting •Key Decisions
•Key Decisions Made
Made
Minutes
Minutes
•Important Announcements
•Important Announcements
•Responsibilities Assigned
•Responsibilities Assigned
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 21
Using Meeting Technologies
Using Technologies
Virtual
Meetings
Content
Content Critical
Critical
Empathic
Empathic Active
Active
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 26
Understanding the
Listening Process
1. Receiving or Hearing the Message
•Selective Perception
•Language or Experience
Weaken
Weaken Verbal Messages
Verbal Messages
Replace
Replace
Copyright © 2017 Pearson Education, Inc. Chapter 2 - 30
Six Important
Nonverbal Signals
Facial Expressions Gestures and Posture
Nonverbal
Nonverbal Signals
Signals
Personal Personal
Personal Phone Skills
Appearance Grooming
Grooming