Professional Documents
Culture Documents
Personality, Values, Attitude& EI
Personality, Values, Attitude& EI
McGraw-Hill/Irwin
Contemporary Management, 5/e
Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Objectives
3-3
McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Objectives
3-4
Personality Traits
3-5
Big Five Personality Traits
Figure 3.1
3-6
Manager’s and Traits
3-7
Manager’s and Traits
3-8
Question?
3-9
Big Five Personality Traits
Extraversion – tendency to
experience positive emotions and
moods and feel good about oneself
and the rest of the world
3-10
Big Five Personality Traits
3-11
Measures
3-12
Big Five Personality Traits
3-13
Big Five Personality Traits
3-14
Measure of Negative Affectivity
Figure 3.3
3-15
Big Five Personality Traits
Agreeableness –
tendency to get
along well with
others
3-16
Big Five Personality Traits
3-17
Big Five Personality Traits
Conscientiousness –
tendency to be
careful, scrupulous,
and persevering
3-18
Big Five Personality Traits
3-19
Big Five Personality Traits
3-20
Big Five Personality Traits
3-21
Other Personality Traits
3-22
Other Personality Traits
3-23
Other Personality Traits
Self-Esteem
– The degree to which people feel good about
themselves and their abilities
• High self-esteem causes a person to feel
competent, deserving and capable.
• Persons with low self-esteem have poor
opinions of themselves and are unsure
about their capabilities.
3-24
Question?
3-25
Other Personality Traits
3-26
Other Personality Traits
3-27
Other Personality Traits
3-28
Values, Attitudes, and
Moods and Emotions
• Values
– Describe what managers try to achieve through
work and how they think they should behave
• Attitudes
– Capture managers’ thoughts and feelings
about their specific jobs and organizations.
• Moods and Emotions
– Encompass how managers actually feel when
they are managing
3-29
Values
• Terminal Values
– A personal conviction about life-long goals
• Instrumental Values
– A personal conviction about desired modes
of conduct or ways of behaving
3-30
Values
• Value System
– What a person is
striving to achieve
in life and how they
want to behave
3-31
Terminal and
Instrumental
Values
Source: Rokeach,
The Nature of Human
Values (New York:
Free Press, 1973).
Figure 3.4
3-32
Attitudes
• Attitude
– A collection of feelings and beliefs
• Job Satisfaction
• Organizational Commitment
3-33
Attitudes
• Job Satisfaction
– A collection of feelings and beliefs that
managers have about their current jobs.
• Managers high on job satisfaction have a
positive view of their jobs.
• Levels of job satisfaction tend increase as
managers move up in the hierarchy in an
organization.
3-34
Sample
Items from
Two
Measures of
Satisfaction
3-36
Attitudes
3-37
Attitudes
• Organizational Commitment
– The collection of feelings and beliefs that
managers have about their organization as
a whole
3-38
Organizational Commitment
3-39
A Measure of
Organizational
Commitment
• Mood
– A feeling or state of mind
• Positive moods provide excitement, elation, and
enthusiasm.
• Negative moods lead to fear, distress, and
nervousness.
3-41
A Measure of Positive and Negative Mood at
Work
Source: A. P. Brief, M. J. Burke, J. M. George, B. Robinson, and J. Webster, “ Should Negative Affectivity Remain
an Unmeasured Variable in the Study of Job Stress?” Journal of Applied Psychology 73 (1988): 193–98. Figure 3.6
3-42
Emotional Intelligence
• Emotional Intelligence
– The ability to understand and manage one’s
own moods and emotions and the moods
and emotions of other people.
• Helps managers carry out their
interpersonal roles of figurehead, leader,
and liaison.
3-43
Emotional Intelligence
3-44
Organizational Culture
3-45
Organizational Culture
3-46
Organizational Culture
Attraction-Selection-Attrition Framework
– A model that explains the role that founders’
personal characteristics play in determining
organizational culture.
• Founders of firms tend to hire employees whose
personalities that are to their own, which may or
may not benefit the organization over the long-
term.
3-47
Role of Values and Norms
3-48
Role of Values and Norms
3-49
Factors Affecting Organizational
Culture
3-50
Socialization
3-51
Ceremonies and Rites
3-52
Discussion Question?
3-53
Ceremonies and Rites
3-54
Stories and Language
3-55
Gung Ho
3-56