Sun Paradise Hotels Management

Tibubeneng | Kuta Utara

Bali 80361 - Indonesia
E-mail: sunpardisehotels.intl@qualityservice.com
Web: www.sunparadisehotelsmanagement.com

Agustinus Agus Purwanto, SE MM

 Departmental Training

Hotel
Safety and Security

Agustinus Agus Purwanto, SE MM

 The Importance of Safety
Safety: protection of an individual’s physical
well-being and health.

Security: protection of an individual’s or

business’ property or assets.

Agustinus Agus Purwanto, SE MM

 Legal Liability
Reasonable Care: a legal concept identifying
the amount of care a reasonably prudent person
would exercise in a specific situation.

Damages: the actual amount of losses or costs

incurred due to the wrongful act of a liable party.

Agustinus Agus Purwanto, SE MM

 Legal Liability
Compensatory Damages: a monetary amount
intended to compensate injured parties for actual
losses or damage they have incurred.
 

Punitive Damages: a monetary amount

assessed to punish liable parties and to serve as
an example to the liable party as well as others
not to commit the wrongful act in the future.

Agustinus Agus Purwanto, SE MM

 Hotel Responsibilities for Guest Safety

To demonstrate reasonable care, a hotel must

address:
1. The hotel’s facility
2. The hotel’s staff
3. Policies and procedures implemented by the
hotel

Agustinus Agus Purwanto, SE MM

 Facility

Threat Analysis: a systematic procedure

designed to identify and eliminate identifiable
safety risks.

Insurer: the entity providing insurance coverage

to a business.

Agustinus Agus Purwanto, SE MM

 Staff Training

Safety and Security Committee: an

interdepartmental task force consisting of hotel
managers, supervisors, and hourly employees
responsible for monitoring and refining a hotel’s
safety and security efforts.
OSHA: the Occupational Safety and Health
Administration—responsible for developing and
enforcing regulations to help assure safe and
healthful working conditions.
www.osha.gov

Agustinus Agus Purwanto, SE MM

 Policies and Procedures

Will vary by operation based upon:

 Hotel size
 Location
 Layout
 Guest amenities offered

Standardized, written policies are still important

to ensure employee/guest safety.

Agustinus Agus Purwanto, SE MM

 Safety Resources
 Internal Resources: Recodable Locks
Recodable Locking System: a hotel guest
room locking system designed so that when
guests insert their “key” (typically an
electromagnetic card) into the guest room lock
for the first time, the lock is immediately
recoded, canceling entry authorization for the
previous guest’s key.
 

Keycards: the electromagnetic card used in a

recodable locking system.
Agustinus Agus Purwanto, SE MM
 Safety Resources
 Internal Resources: Alarm Systems
Internal Alarm: a warning system that notifies
an area within the hotel if the alarm is activated .
 

Contact Alarm: a warning system that notifies

(contacts) an external entity such as the fire or
police department if the alarm is activated.

Agustinus Agus Purwanto, SE MM

 Safety Resources
 Internal Resources: Surveillance Systems—VCR
versus CCTV
Closed-Circuit Television (CCTV): a camera
and monitor system that displays, in real time,
the activity within the camera’s field of vision—
several cameras and screens may be monitored
in a single location.
Emergency Plan: a document describing a
hotel’s pre-determined, intended response to a
safety/security threat it may encounter.
Agustinus Agus Purwanto, SE MM
 Safety Resources

 External Resources: Local Law

Enforcement

Agustinus Agus Purwanto, SE MM

 Safety Resources
 External Resources: Property Insurers
Worker’s Compensation: an insurance
program designed to assist individuals who are
victims of a work-related injury or illness.
Premiums: the price one pays for insurance. 
Claim (Insurance): a demand for compensation
as the result of loss, injury, or damage.

Agustinus Agus Purwanto, SE MM

 Special Safety-Related Threats

 Swimming Pools
 Spas
 Exercise Facilities
 Parking Areas

Incident Report: a document prepared to

record the details of an accident, injury, or
disturbance and the hotel’s response to it.
www.hospitalitylawyer.com

Agustinus Agus Purwanto, SE MM

 Protecting Property from Security Threats

 Internal Threats
• To Cash
Embezzlement: the theft of a company’s financial
assets by an employee.
 

Bond(ing): purchasing an insurance policy to

protect against the possibility that an employee will
steal.

Agustinus Agus Purwanto, SE MM

 Protecting Property from Security Threats

 Internal Threats
• To Other Assets
Time
Company Property
Services

Agustinus Agus Purwanto, SE MM

 Protecting Property from Security Threats

The best ways to prevent theft of property:

 Carefully screen employees prior to hiring
 Use recodable locks, inventory systems, and
other security measures
 Ensure that all staff are aware of the penalty for
theft
 Treat all proven cases of similar theft in a similar
manner

Agustinus Agus Purwanto, SE MM

 Protecting Property from Security Threats

 External Threats
• To Cash

Robbery is a time to protect staff, not cash

assets!
• To Other Assets—guest theft
Furniture
Art
Towels/Robes
Ash Trays

Agustinus Agus Purwanto, SE MM

 Area-Specific Threats

 Front Office
 Housekeeping
 Food and Beverage
 Sales and Marketing
 Maintenance
Sign-in, Sign-out Program: an arrangement in which
individuals taking responsibility for hotel assets must
document their responsibility by placing their
signature/date/time on a form developed to identify who
last had possession of, and responsibility for, the asset.

Agustinus Agus Purwanto, SE MM

 Hotel Crisis Management Plans

Regardless of location, potential emergencies include:

 Fires
 Bomb threats
 Robberies
 Explosions
 Power Blackouts
Depending on location, other emergencies could include:
 Earthquakes
 Hurricanes
 Floods
 Tornados

Hotels and the Terrorism Threat

Agustinus Agus Purwanto, SE MM
 Our Training Motto

a chance balance in training

for all Sun Paradise Hotels
Employees

Agustinus Agus Purwanto, SE MM