Are You Taking Full Advantage of Your Unified Communications?

Are you taking full advantage of
your Unified Communications?

Modernize with the latest releases of
Cisco Unified Communications Manager
September 2017
Are These Top of Mind?
Business Considerations IT Considerations
• Getting even more productivity from your teams, • Optimizing on-premises investments with cloud
while reducing costs
applications and benefits
• Responding quickly to change via an agile, • Reducing operating costs and administrative
learning workplace
burden
• Easily engaging your remote workers, partners and • Ensuring security in your Unified
customers
Communications deployment
• Staying competitive by leveraging the latest • Supporting employee BYOx and mobility trends
technology
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco Collaboration Evolution
Provide a
platform for building
custom solutions Digitize
Your Business
Deliver the best
of both worlds
Accelerate
Create ubiquitous Innovation with Agility
Enhance appeal to Hybrid
Unify productivity with ensure adoption
communication cost reduction
foundation
Enable
Simple & Seamless
Experiences Experiences
Converge Simplify
Collaboration Infrastructure
Voice, Video, & Data
PAST FUTURE
Cisco Collaboration Strategy
Experience Cloud Value

Centric Connected Extended
Cisco Positioned a Leader for the 10th Year in a Row in
Gartner’s 2017 Magic Quadrant for Unified
Communications
Cisco positioned highest on “ability to execute” and
furthest on “completeness of vision” axis
Leaders have a full UC offering and strong market presence, and can
demonstrate success in the field. They have a strong presence in
related markets to help them expand their UC footprint. These
vendors and their channel partners have experience of delivering UC
to a broad range of enterprise types and to most geographic regions.
Gartner Magic Quadrant for Unified Communications by Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, July
2017.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire
document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of
Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Highest Scores In All Uses Cases
Gartner UC Critical Capabilities Report
Full UC with Strong Telephony Full UC with Strong Collaboration Full UC for Midsize Organizations
Ability to Offer Hybrid Solutions Integration to Contact Center Solutions Gartner: Critical Capabilities for Unified
Communications
Mike Fasciani, Megan Marek Fernandez, Steve Blood,
Rafael A Benitez, July 2017
This graphic was created from data published in a larger research document by Gartner, Inc.
and should be evaluated in the context of the entire document. The Gartner document is
available upon request from Cisco. Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise technology users to select only
those vendors with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular purpose.
How can Cisco Unified Communications
Manager
Help Your Business?
Comprehensive UC and mobility
capabilities
Trusted security and compliance

Cisco
Unified
Communications Scalable, reliable and efficient to
operate
Manager
Seamlessly integrated HD audio,
Key Benefits video and web meetings
Flexible premises, cloud and

+ hybrid consumption
Get innovative and delightful user experiences
Form the pocket to the boardroom
Any room
Cisco Spark Cisco Spark Cisco Spark
SX Series
Room Kit Room Kit Plus Room 55 MX Series
Any desktop
7800 Series IP phones 8800 Series IP phones DX Series
Cisco Spark™
Cisco WebEx®
Any pocket
Cisco Jabber®
Mobile PC/Mac Tablet
Mobility
Address mobile worker needs
• Powerful mobile apps
• Jabber for IM, voice and video communications
• WebEx for web conferencing
• Spark for team workspace and collaboration
• Employee BYOx support

• PC, Mac, Mobile iOS and Android device support
• Easy access
• VPNless endpoints for easy remote worker onboarding
• Enhanced experiences
• Intelligent Proximity for integrated calling, content viewing and
content sharing
• Apple+Cisco Integrating Voice and Collaboration in iOS 10
Enterprise Voice Integration with Apple
Take your desk phone with you
Cisco Spark Hybrid Deployment
• Intuitive - use the iOS native • Users never miss a call
dialer for calls • Reliable, high-quality calling with
reduced costs
• Convenient – consolidated • Improved compliance for calls through
contacts view, call history, and the corporate PBX
favorites
• Accelerated user onboarding
• Control - call waiting allows user
to screen and prioritize calls
Cisco
• Multi-functional - extends hands iPhone Collaboration
free using Siri, Bluetooth and Cloud
mobile accessories PBX Telco
Switch
Desk Phone Requires CUCM 10.5.2+
Security and Compliance
Protect your communications with the latest IP Phones and UC Manager releases
• Latest cryptography
Stronger • Strongest authentication
Security • Secure infrastructure
Simple & Secure • Single Sign-On

Deployments • Secure auto-registration & provisioning
• Enhanced certificate management
• Federal Information Processing Standard 140-2

Compliance & • Commercial Solutions for Classified Systems (CSfC/CC)
• DoD Unified Capabilities Approved Products List (IA / IO)
Standards • Federal Risk and Authorization Management Program*
Lower TCO
Operating Expense Savings for IT
Reduced Operating Expenses
• Virtualization for smaller server footprint and reduced data center costs
• Improved scalability and performance
• Less VPN Concentrator requirements with Collab Edge architecture
• SIP Trunking for even lower TCO over Switched Services Trunk Services
Easier Administration
• Simplify your upgrade with Prime Collaboration Deployment (PCD)
• Provision, monitor, manage, and troubleshoot through Prime Collaboration
• Reduce time to deploy endpoints with Self Provisioning or MigrationFX
Fewer Help Desk Calls

• Intuitive user experiences, easy to schedule and join meetings
• Fewer password reset requests as a result of Single Sign On (SSO)
• User self-service through Cisco UCM self-care portal
• VPN-less endpoints for simple remote worker set-up
Integrated Meeting Experiences
Easy-to-Use with the Richest Experience
Part of a Complete Collaboration Experience
• Web, audio, video, IM/Presence and content sharing
• High fidelity audio with high definition, SpeakerTrack and PresenterTrack video
• Team workspaces and collaboration
Ease of Use
• Simple and intuitive user interfaces
• Easy to schedule, easy to meet
• Accessibility from any device
Seamless Integrations
• Calendaring, Directory, and API integrations
• Interoperability with 3rd Party endpoints
• Recording & playback capabilities
Cisco Collaboration Architecture
Flexible Deployment Models. Tight integration with existing investments
Cisco Spark Flex Plan
Hybrid Services Hybrid Services
Unified Communications Manager

Hosted Collaboration Solution Cisco Spark / WebEx / Business Edition
Cisco APIs, SDKs, Integrations
Calling Meeting Messaging Care
Cisco Spark Flex Plan
Flexible UC deployment options. One subscription.
Meetings Calling
OR OR
Cisco Spark™ Meetings Cisco WebEx®
AND
OR
Cisco HCS* Cisco Spark Cisco Unified

Calling Communications
Manager*
Cisco® Meeting Server
INCLUDES
Cisco Jabber IM&P

/
Cisco Spark
OR
Messaging (HCS/UCM)
+Leverage Cisco Spark Hybrid Services to enable seamless team collaboration experiences
cloud-connected magical experiences
connecting people, teams, spaces and workflows through Cisco Spark
Cisco Spark Hybrid Calling
Seamless Calling and Collaboration
Call Service Aware and Connect Calendar and Directory Services
Instant Desktop Sharing Mobile Calling Unified Call History Simple Meeting Easily Connect with
Enhance calls Make and receive calls in Common contacts & call Scheduling Coworkers
with easy content sharing Spark. Click-to-call from history. Desk phone & Connects to Microsoft Call, schedule a meeting or
by clicking a single button device contacts or company Jabber call history is made Exchange to easily schedule add people to Spark rooms
to share your screen. directory. available across the Cisco and join meetings. Add using company directory
Spark service @webex to schedule or
@spark to create a room
What’s New in Cisco Unified
Communications Manager 12.0?
Key Themes Benefits
Prepared for future iOS releases; Deliver

Enhanced mobile experiences
better user experience
Security and compliance TLS support helps customers prepare

for PCI compliance audits
IPv6 support Reduces IPv4 address exhaustion
Smart licensing Better visibility of licensing for

compliance and planning
Upgrade
Before
June
2018
Enhanced mobile
experience with
Unified CM 12.0 and
Jabber 11.9
Push Notification OAuth
• Improved Login flow
• Enhanced Authentication
• Better Reliability
• Optimized for Mobile
Offline Login Fast Login
APNS
Apple Push
Notification Service New Apple Push-Kit method for incoming call
for voice and video calling notifications iOS devices
Deliver a better mobile user experience
• More reliable, better battery life
Be prepared - upgrade your UC environment

• UC Manager 12.0 / 11.5 (1) SU3
• Expressway 8.10 Upgrade
• Jabber for iOS 11.9 before
June
2018
Enhanced Security and Compliance
TLS 1.0 / 1.1
TLS 1.2
Be ready for your PCI compliance audits

Payment Card Industry Data Security Standards (PCI DSS) mandate:
Secure TLS (not SSL or early TLS) deployed no later than June 30, 2018
CSR12: Control minimum allowed TLS version across key UC Interfaces

Organizations standardizing on IPv6.
Important for initiatives like IoT
Free-up thousands of Enterprises and Service Providers

IPv4 addresses running out of IPv4 addresses
CSR12.0 Supports deployments of IPv6-

only phones (78xx/88xx)
Smart Licensing for Unified Communications
Cisco Smart Better visibility for Simplified

Software Licensing planning and administration process
(CSSM) compliance Replaces Prime License
Cloud repository for What do I have? Manager (PLM).
viewing purchased licenses What am I using? Easy registration. No PAK.
and utilization
Start planning your migration to Smart licensing now

Additional Unified Communications Manager 12.0
Feature Enhancements
Extension Mobility Instant Messaging

Login and Presence Server
• Primary Direct Number • Centralized IM&P architecture

• Self-service ID / PIN Simplified • Database cleanup utility
user and
admin
Device Last Seen experiences Cisco Spark Hybrid
Report Services Enhancements
• Locate devices • More efficient call routing

• Recover unused licenses • Better resource utilization
Don’t Get Left Behind
Does this describe you?
Software Hardware Devices
System release 9.0 Have legacy MCS Endpoints are

or earlier? servers? End of Life?
Communications Manager End-of-Life Dates
Version End-of-Sale Date Last Date of Support
4.3* January 25, 2011 January 13, 2014
5.1 February 13, 2009 February 29, 2012
6.0 May 2, 2009 May 1, 2012
7.0 April 12, 2010 April 11, 2013
7.1 June 22, 2012 June 30, 2015
8.0 April 25, 2011 October 31, 2014
8.5/8.6 July 26, 2014 July 31, 2017
9.x December 29, 2015 December 31, 2018
Source: www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-listing.html
*Final Windows version
Summary: Cisco Unified CM Key Feature Matrix
Features 4-7.x 8.0.x 8.5/8.6 9.1(2) 10.5 11.0 11.5 12.0
Virtualization X       
BYOD (Jabber for Voice/Video/IM&P) X X      
Video (Unified Voice/Video Call Control) X X X     
Mobility (SNR for Voice and Video) X X X     
B2B (SIP URI-Dialing and Expressway) X X X     
Collaboration Edge X X X     
Prime Collaboration (Deployment + Standard) X X X X    
Self Provisioning and Self Care X X X X    
Video Enabled Contact Center (CVP, GW Recording) X X X X    
Single Sign-On X X X X    
Cisco Spark Hybrid Call Service X X X X    
Video on Hold X X X X X   
VPN-Less Support for DX/78/8800 Series (CSR 11.0) X X X X X   
Enhanced Lync 2013 Interop (CSR 11.0) X X X X X   
Jabber Apple-Push Notification Support (CSR 12.0) X X X X X X  
IPv6 Endpoint Support X X X X X X X 
Enhanced Security & PCI Compliance (Secure TLS) X X X X X X X 
Smart Licensing X X X X X X X 
How Do I Modernize?
Migration Tools & Services
Quickly Plan for your Upgrade!
Collab Upgrade Scanner
Includes VCS to UCM and UC Endpoint Assessment
Readiness Assessment
• Evaluates CUCM environment
• Recommends corrective action needed
before upgrade
• Provides key upgrade data such as
License Counts
or
le f
ai l ab
ft ® • Generates upgrade procedures specific
Av roso s™
Mic dow to scenario
n
Wi
* Support for CUCM 10.x and 11.x today, with CUCM 12.x coming soon
Download site: http://CollabUpgrade.cisco.com
Prime Collaboration Deployment
• Virtual Appliance included since UCM 10.0
Simplifies your upgrade process!
• Direct Migration Support from UCM versions to
UCM 10.x - 12.x (From 6.1(5), 7.1(3/5), 8.0(1-
3), 8.5(1), 8.6(1-2), 9.X, 10.X, 11.x, 12.x)
• Cluster-wide Scheduling or Orchestrating
Features.
• Upgrades, Reboots or Switch Version, IP and/or
hostname changes*
• Various Tasks Support for CUP, IM&P, UCCX,

Unity Connection*
*See Administration Guide for versions & tasks supported.
Why Use Cisco Advanced Services
for Your Collaboration Upgrade
Drives High Success with Low Risk
• AS methodology greatly reduces surprises and risks
• AS engineering expertise ensures proper design and deployment results
• AS efficiencies accelerate project completion
• AS knowledge transfer enables Partner or Customer to continue the work
Proven Delivery of Services

• AS has completed complex collaboration and UC upgrades for Fortune 100 accounts
• AS experience with the latest versions for collaboration deployment upgrades
• AS expertise and experience integrating Cisco collaboration into many diverse Customer
environments and platforms
Delivers on Business Outcomes

• Successful project outcome and delivery
• Confidence on having best practices deployment for growth
• Ability to immediately leverage new/additional collaborative technologies
• Adoption of solution accelerates ROI

Are You Taking Full Advantage of Your Unified Communications?

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Are You Taking Full Advantage of Your Unified Communications?

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Are you taking full advantage of

your Unified Communications?

Business Considerations IT Considerations

Experience Cloud Value

Trusted security and compliance

Flexible premises, cloud and

7800 Series IP phones 8800 Series IP phones DX Series

• Employee BYOx support

Simple & Secure • Single Sign-On

• Federal Information Processing Standard 140-2

Fewer Help Desk Calls

Hybrid Services Hybrid Services

Unified Communications Manager

Calling Meeting Messaging Care

Cisco HCS* Cisco Spark Cisco Unified

Cisco® Meeting Server

Cisco Jabber IM&P

Call Service Aware and Connect Calendar and Directory Services

Prepared for future iOS releases; Deliver

Security and compliance TLS support helps customers prepare

IPv6 support Reduces IPv4 address exhaustion

Smart licensing Better visibility of licensing for

Offline Login Fast Login

Be prepared - upgrade your UC environment

TLS 1.0 / 1.1

Be ready for your PCI compliance audits

CSR12: Control minimum allowed TLS version across key UC Interfaces

Free-up thousands of Enterprises and Service Providers

CSR12.0 Supports deployments of IPv6-

Cisco Smart Better visibility for Simplified

Start planning your migration to Smart licensing now

Extension Mobility Instant Messaging

• Primary Direct Number • Centralized IM&P architecture

• Locate devices • More efficient call routing

Software Hardware Devices

System release 9.0 Have legacy MCS Endpoints are

4.3* January 25, 2011 January 13, 2014

5.1 February 13, 2009 February 29, 2012

6.0 May 2, 2009 May 1, 2012

7.0 April 12, 2010 April 11, 2013

7.1 June 22, 2012 June 30, 2015

8.0 April 25, 2011 October 31, 2014

8.5/8.6 July 26, 2014 July 31, 2017

9.x December 29, 2015 December 31, 2018

• Various Tasks Support for CUP, IM&P, UCCX,

Proven Delivery of Services

Delivers on Business Outcomes

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