AIRLINE

MAINTENANCE
MANAGEMENT
INTRODUCTION

 Objectives of maintenance organisation.

 Responsibilities of maintenance.

 Determinants of a sound maintenance organisation.

Introduction

 Organising is the process of arranging resources (people, materials, technology, etc)

together to achieve the organisation’s strategies and goals.
 Maintenance cost can be significant factor in an organisation’s profitability.

 The maintenance organising function can be viewed as one of the basic and integral parts
of the maintenance management function (MMF).
 MMF consists of planning, organising, implementing and controlling maintenance
activities.
Maintenance Organization Objectives and
Responsibilities
A maintenance organisation and its position is heavily impacted by the following elements
or factors:

 Type of business, e.g., whether it is high tech, labor intensive, production or service;

 Objectives: may include profit maximization, increasing market share and other social
objectives;

 Size and structure of the organisation;

 Culture of the organisation; and

 Range of responsibility assigned to maintenance.

 Maintenance Organization Objectives and
Responsibilities
Planning

Setting performance objectives and

developing decisions on how to
achieve them
Controlling Organising

Measuring performance of the Creating structure: setting tasks

maintained equipment and taking (dividing up the work), arranging
preventive and corrective actions to Leader’s resources (forming maintenance
restore the designed (desired) Influence crews), and coordinating activities to
specifications perform maintenance tasks

Implementing

Executing the plans to meet the set

performance objectives
 Maintenance Organization Objectives and
Responsibilities
The principal responsibility of maintenance is to provide a service to enable an
organisation to achieve its objectives. The specific responsibilities vary from one
organization to another; however they generally include the following:
 Keeping assets and equipment in good condition, well configured and safe to
perform their intended functions;
 Perform all maintenance activities including preventive, predictive, corrective,
overhauls, design modification and emergency maintenance in an efficient and
effective manner;
 Conserve and control the use of spare parts and material;
 Commission new plants and plant expansions; and
 Operate utilities and conserve energy.
Determinants of a Maintenance
Organisation
The maintenance organisation’s structure is determined after planning the maintenance
capacity. The maintenance capacity is heavily influenced by the level of centralisation or
decentralisation adopted.

Following will be discussed further:

 Maintenance capacity planning

 Centralisation vs Decentralisation

 In-house vs Outsourcing
Determinants of a Maintenance
Organisation
Maintenance capacity planning

 Maintenance capacity planning determines the required resources for

maintenance including the required crafts, administration, equipment, tools
and space to execute the maintenance.

 Accurate forecasts for the future maintenance work demand are essential for
determining the maintenance capacity.

 Making long run estimations is one of the areas in maintenance capacity

planning that is both critical and not well developed in practice.
Determinants of a Maintenance
Organisation
Centralisation vs Decentralisation

 The decision to organize maintenance in a centralized, decentralized or a

hybrid form depends on the organisation’s philosophy, maintenance load, size
of the plant and skills of craftsmen.

 Centralised organisations provide flexibility and improves utilization of

resources while decentralised organisations tend to reduce flexibility of the
whole system.
Determinants of a Maintenance
Organisation
In-house vs Outsourcing

At this level management considers the sources for building the maintenance
capacity. The main sources or options available are in-house by direct hiring,
outsourcing, or a combination of in-house and outsourcing.

The criteria for selecting sources for building and maintaining maintenance
capacity include strategic considerations, technological and economic factors.
Determinants of a Maintenance
Organisation
In-house vs Outsourcing
1. Availability and dependability of the source on a long term basis;
2. Capability of the source to achieve the objectives set for maintenance by the organisation
and its ability to carry out the maintenance tasks;
3. Short term and long term costs;
4. Organisational secrecy in some cases may be subjected to leakage;
5. Long term impact on maintenance personnel expertise; and
6. Special agreement by manufacturer or regulatory bodies that set certain specifications for
maintenance and environmental emissions.
Design of the Maintenance Organisation
 Criteria to assess organisational effectiveness
1. Roles and responsibilities are clearly defined and assigned;
2. The organisation puts maintenance in the right place in the organisation;
3. Flow of information is both from top-down and bottom-up;
4. Span of control is effective and supported with well trained personal;
5. Maintenance work is effectively controlled;
6. Continuous improvement is built in the structure;
7. Maintenance costs are minimized; and
8. Motivation and organisation culture.
Basic Types of Organisational Models

1. Centralised maintenance: All crafts and related maintenance functions report to a central
maintenance manager. This structure is best suited for small to medium-size organisations.
2. Decentralised maintenance: All crafts and maintenance craft support staff report to
operations or area maintenance
3. Matrix structure: A form of a hybrid structure Crafts are allocated in some proportion to
production units or area maintenance and to a central maintenance function that supports
the whole plant or organisation.
Material and Spare Parts Management

The responsibility of this unit is to ensure the 1. Keep good inward, receiving, and safe keeping
availability of material and spare parts in the right of all supplies;
quality and quantity at the right time at the 2. Issue materials and supplies;
minimum cost.
3. Maintain and update records; and
In large or medium size organisations this unit may
be independent of the maintenance organisation; 4. Keep the store orderly and clean.
however in many circumstances it is part of
maintenance.
The duties of a material and spare parts unit
include:
1. Develop in coordination with maintenance
effective stocking polices to minimize
ordering, holding and shortages costs;
2. Coordinate effectively with suppliers to
maximize organisation benefits;
Establishment of Authority and Reporting

 Overall administrative control usually rests with the maintenance department,

with its head reporting to top management.
 This responsibility may be delegated within the maintenance establishment.
 The relationships and responsibility of each maintenance section/division must
be clearly specified together with the reporting channels.
 Each job title must have a job description prescribing qualifications and the
experience needed for the job.
Education and Training
The following provides guidelines for developing and assessing the
effectiveness of the training program:

 Evaluate current personnel performance;

 Assess training need analysis;

 Design the training program;

 Implement the program; and

 Evaluate the program effectiveness.

Importance of maintenance in airline
industry
 A robust aircraft maintenance program implementation is a very important activity for
maintaining aviation-related assets. Aircraft Maintenance activity should never be
neglected, ignored, or underestimated.

 Otherwise, it can lead to a catastrophic result and nobody wants that! Therefore, in this
blog we will know what is the importance of maintenance and why is it significant for the
airlines industry .
Why Maintenance Is Important?
Maintenance is important in various ways such as:

 To keep assets in top condition

 It assists organizations in maintaining their assets
 To avoid sudden asset failure
 For keeping employees safe
 An unmaintained asset can lead to an interruption in production operation
 Maintenance can increase asset life
 Lack of maintenance can lead to early disposal of the asset
 Maintenance can increase asset performance
 Maintenance decreases downtime
 Maintenance can save unnecessary expenses
Important factors of maintenance
 Here Are a Few Important Reasons Why Maintenance Is Important for the
Aviation Industry:

 Safety of everyone
 Minimizing maintenance expense
 Enhancing aircraft life
 Boosting performance
 Reports
Improving the Aircraft Maintenance
Management Process
In the aviation industry, effective aircraft maintenance management is crucial for staying compliant
and ensuring uptime. Streamlining maintenance and operations tasks through fleet management
software's gives maintenance team a comprehensive look at the health of your assets both on the
ground and in the sky. here are few steps to consider regarding maintenance process

 Track and Schedule Aircraft Maintenance in a Centralized Location

 Coordinate Your Team Workflow

 Maintain Airworthiness and Compliance by Optimizing Inspections

Improving the Aircraft Maintenance
Management Process
Track and Schedule Aircraft Maintenance in a Centralized Location

Creating routine service schedules for the aircraft keeps it organized and airworthy. With
a PM scheduling tool, aircraft stay on top of regular servicing by setting reminders

Aircraft maintenance software allows you to generate customizable reports, track

maintenance, view operational costs and gain insight into the overall health of the aircraft.
Improving the Aircraft Maintenance
Management Process
 Coordinate Your Team Workflow

Allowing access to real-time service data and fleet insights empowers maintenance
crew to be proactive in the aircraft maintenance management process. Not only does
this streamline their workflow, but having whole team on the same page can cut
aircraft operation cost and improve overall performance.
Maintain Airworthiness and compliance by
Optimizing Inspections
 Maintain Airworthiness and Compliance by Optimizing Inspections

Aircraft maintenance management software allows your crew to perform pre- and

post-flight inspections quickly via mobile app. Any discrepancy or issue is instantly
logged, and real-time notifications enable your aircraft maintenance team to quickly
address and resolve issues.
Summary
 Organising is the process of arranging resources (people, materials,
technology, etc) together to achieve the organisation’s strategies and goals.

 Organisations can be centralised, decentralised or use outsourcing.

 Several functions could support maintenance organisation such as material

and spare management, training and the management of labor relations.
Thank you