WELCOME

BEEAAR-HAMRAHI
PUSHKAR DWIVEDI
SERVICE
 R.Bareilly
HARDOI

Lucknow LUCKNOW-Head
Lkm
Office
Sultanpur- ATP(ALTT)
Rai Bareilly-Sales
office(ALTT)
Hardoi- SAS(ALTT)
Sitapur-SAS(ALTT)
Lakhimpur-Sales
Office (ALTT)
Barabanki-(ALTT)
T.P. Nagar-Container
Workshop

Sultanpur
Barabanki

HAMRAHI TERRITORY
DISPLAY BOARD FOR A.L.T.T./W.S
LOCATION
CONTAINER WORKSHOP AT T.P. NAGAR
 Best Practices
I. Educate customer regarding Tyre Pressure.
II. Pre inform to customer about their expected bill of service
or R/R.
III. Educate customer regarding present & future service
details.
IV. Inform customer regarding benefits of ASC instead of
local garage.
V. Educate customer extended warranty benefits.
VI. Customer meet on weekly basis for vehicle periodic
maintenance .
Process
I. Checked whole vehicle during service &
R/R.
II. Pre and Post road test during service and
R/R.
III. Rotate all wheel to each other at every 10k.
IV. Checked wheel alignment at every 10k
V. We educate to customer regarding their
vehicle future work on time of service and
also remind the same.
 System
I. Every service done in supervision of SA,
Floor In charge and Final inspection team.
II. Arranged no. of customer awareness
program regarding vehicle.
III. Suggest to the customer by maintenance tips
with final inspection team.
IV. Give the technical answer asked by the
customer with satisfaction.
DISPLAY BOARD
Business Growth-2013 to 2016-17

8378488.72

7631843.39

3737663.16
3215190.01 3282185.1
3131636.35
2602590.61
2215049.1

1372654.61

343620.33
239403.82
191856

2013-2014 2014-2015 2015-2016 2016-2017

PAID REDEMPTION
94%
92%

84% 83%

71% 70%
66% 67% 66%
62%
59% 60%

April May Jun July Aug Sep Oct Nov Dec Jan Feb March
FREE REDEMPTION

124%

103% 103%
96% 95% 95%
93% 92%
90% 90%
85%
82%

April May Jun July Aug Sep Oct Nov Dec Jan Feb March
S.A.R.2016-2017

213%

187%

165%
154% 157%
149% 148%
140% 139% 140%
135%
128%

April May Jun July Aug Sep Oct Nov Dec Jan Feb March
 Initiatives Taken

I. Going to create A.L.T.T. in rural areas.(Already we

have 6 ALTT)
II. Promoting counter sale to customer.
III. Conducting promotional training to local mechanic.
IV. We Have Taken Initiative to increase.RECON
Business. We have sold one Engine in May month
and having Potential of Min. 3 P/M.
 Steps taken for lost customer

I. Arrange special team headed by Mr. Vipin

Dwivedi (CFO) to touch with all customers.
II. Provide service at site as per customer wish.
(Attractive Gifts)
III. Every time update their mobile no. for
connecting them.(KYC)
IV. Educate customer that the benefits of
Standard warranty & E.W.
DISCOUNT
COUPON
 Support Required

1. Quick action regarding VOR

order.
2. Reduce the time factor for
dispatching parts from AL.
3. Parts Warranty