Challenges of

Management Information Systems

of
National Water Supply & Drainage Board
 
 The members of the Group

FG/MF/14/2020/168 - W.P.D.K. Rajapaksha

FG/MF/14/2020/166 - P K Nadeeke Priyadarshana
FG/MF/14/2020/115 - H L Ruwan Sampath
FG/MF/14/2020/105 - DMS Bandara
FG/MF/14/2020/128 - LAC Prasanna
FG/MF/14/2020/130 - MPM Samaranayaka
History of the Water Board

It was Started as a department of government work

Ithas been established by act of parliament in year

1974

Main purpose was distribution of drinking water

It has done for limited area particularly in main

cities such as Colombo city
In that time, water bills were issued in manually

All the data has been updated in a cards of the relevant

site office

In the year 1985, has been issued computerized water

bill to the customers

Data has been stored in a data base system

 This system has been developed by MSL Computer

systems
 Oracle database system is used to store the data

 Several version has been introduce as according to

the change of requirements

 In the year 2016, again it has been changed in to

the web based system

 The main server was established in the head office

 It has become easy to data mining of the top

management
Commercial Operational management system
Main functions of Billing System
 Bill processing System

 Payments Collections system

 Profile Management

 Operational and Field Support

 Legal recoveries
 eService Management

 Administration Panel

Management Information
 Billing System Issues
 Manually collecting of Meter readings

 Failure of collecting water charges from the

end-user

 Manuel disconnection / reconnection

Fail to monitor pipe leakage and bypass

 Billing adjustment

 Consumer grievances handling

 Billing system is not align with accounting

system

 Connectivity issue - VPN

Recommendations
Solution of Manual Meter Reading Issue
 Used the new technology with the support of
GPRS, LoRa, NB-IoT, communication technology

 Introduced the smart water meters for remotely

data collection of the users
 Solution for Bypass or Leakage
Issue
 Use the same smart solution to each inlet of water
supply and domestic smart meters

 The system has to developed to generated alert for

abnormal variances

 Directly inform to operational team about the

possible leakage or bypass situation immediately
 Recommendation for the Billing
adjustment

 Introduce the smart water meter to the customer

 Apply the billing adjustment within the water billing

system

Improve the facility to preparation of adjustment,

approvals and apply to the customer accounts also

Introduce the app or any other facilities to inform their

monthly consumption to the billing system
 Speed up of the monthly bill processing by the
upgrade of the information system

 Timely upgrade of the billing system with user

 Introduce the user friendly system according to the

consumer’s requirement.

 Developed the mobile app

 Recommendation for align with
accounting system

 Introduced the same platform for both

finance and commercial staff

 Developed the facility to transfer of data

through the system
Thank You