Professional Documents
Culture Documents
Marketing
Marketing
STRATERGY
SOCIAL
NETWORKS AND
VIRAL MARKETING
INTERNET MARKETING
Internet marketing, or online marketing, combines web and email to advertise and drive e-commerce sales. Social media
platforms may also be included to leverage brand presence and promote products and services. In total, these efforts
are typically used in conjunction with traditional advertising formats like radio, television, and print.
There’s also a lot to be said about online reviews and opinions. Word-of-mouth advertising is unpaid, organic, and oh-so-
powerful because those having nice things to say about your product or service generally have nothing to gain from it
other than sharing good news. A recommendation from a friend, colleague, or family member has built-in credibility and
can spur dozens of leads who anticipate positive experiences with your brand.
EMAIL MARKETING
EMAIL MARKETING
Email marketing is a highly effective way to nurture and convert leads. However, it’s not a game of chance, as to
whether your message winds up in spam filters. Instead, email marketing is an automated process that targets
specific prospects and customers with the goal of influencing their purchasing decisions. Email marketing success is
measured by open rates and click-through rates, so strategy comes into play, particularly when it’s used as a
component of a larger internet marketing initiative
DIRECT SELLING
DIRECT SELLING
Direct selling accomplishes exactly what the name suggests — marketing and selling products directly to
consumers. In this model, sales agents build face-to-face relationships with individuals by demonstrating and
selling products away from retail settings, usually in an individual’s home (e.g., Amway, Avon, Herbalife, and
Mary Kay).
POINT-OF-
PURCHASE
MARKETING (POP)
POINT-OF-PURCHASE MARKETING (POP)
Point-of-Purchase marketing (or POP marketing) sells to a captive audience — those shoppers already in-store and
ready to purchase. Product displays, on-package coupons, shelf talkers that tout product benefits, and other attention-
getting “sizzle” often sway buying decisions at the shelf by making an offer simply too good — and too visible — to
pass up
COBRANDING,
AFFINITY, AND CAUSE
MARKETING
COBRANDING, AFFINITY, AND CAUSE MARKETING
Co-branding is a marketing methodology in which at least two brands join together to promote and sell a single
product or service. The brands lend their collective credibility to increase the perception of the product or service’s
value, so consumers are willing to pay more at retail. Secondarily, co-branding may dissuade private label
manufacturers from copying the product or service. Similarly, affinity marketing is a partnership between a company
(supplier) and an organization that gathers persons sharing the same interests — for instance a coffee shop that
sells goods from a local bakery.
There is no shortage of co-branding partnerships, but several more recent examples demonstrate particularly good
natural brand alignment including the adventurous GoPro and Red Bull, luxurious BMW and Louis Vuitton, and
fashion-forward Alexander Wang and H&M.
Likewise, cause marketing leverages and enhances brand reputation. Cause marketing is a cooperative effort
between a for-profit business and a non-profit organization to mutually promote and benefit from social and other
charitable causes. Cause marketing is not to be confused with corporate giving, which is tied to specific tax-
deductible donations made by an organization. Cause marketing relationships are “feel goods” and assure your
customers you share their desire to make the world a better place.
CONVERSATIONAL
MARKETING
CONVERSATIONAL MARKETING
Conversational marketing is just that — a conversation. Real-time interaction via a chatbot or live chat gets the right
information in front of prospects and customers at the right time, allows them to self-service, and get questions
answered immediately. Personalized, relevant engagement vastly improves the user experience. For B2C businesses,
conversational marketing is especially effective because it and scales your customer servicetypically cuts the time
buyers stay in the sales funnel. Conversions happen quicker because relationships are established quicker.
Removes layers of impersonal lead capture and creates an authentic, personal customer experience
Fosters clear communication — buyers can plainly state their needs, and businesses can more readily understand and
assist since there is appropriate context around the request
Strengthens relationships as bots can also recommend additional content or products relevant to buyers based on
their past behavior
EARNED
MEDIA/PR
EARNED MEDIA/PR
Earned media (or “free media”) is
publicity that is created through efforts
other than paid advertising. It can take a
variety of forms — a social media
testimonial, word-of-mouth, a television
or radio mention, a newspaper article or
editorial — but one thing is constant:
earned media is unsolicited and can only
be gained organically. It cannot be
bought or owned like traditional
advertising.
STORYTELLING
STORYTELLING
Brand storytelling uses a familiar communication format to engage consumers at an emotional level.
Rather than just spew facts and figures, storytelling allows you to weave a memorable tale of who your
company is, what you do, how you solve problems, want you value, and how you engage and contribute to
your community and the public in general.