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3 Customer Oriented Bureaucracy 19-20
3 Customer Oriented Bureaucracy 19-20
ORIENTED
BUREAUCRACY
HUMAN RESOURCE MANAGEMENT IN SERVICE WORK
19/20
DR SIMON BISHOP
E: SIMON.BISHOP@NOTTINGHAM.AC.UK
T: 0115 84 60660
AD. B2 BUSINESS SCHOOL NORTH, JUBILEE CAMPUS
THIS SESSION
Introduce the customer oriented bureaucracy as a central
concept of the course
Thoughtless
zombies and the
‘victims’ of
Vs efficiency seeking
organisations
Consumers as central driving (McDonaldation
force of economy and free to thesis – week 3)
chose the best service on
offer? (assumed in much
‘service management’
literature – week 2)