BUSINESS CONTEXT

● Fortis Healthcare Limited is one of the prominent leading

healthcare delivery service provider in India.
● Fortis Healthcare was the first private Indian healthcare chain
to analyze and publish clinical outcome data for major
Cardiology procedures, based on global norms specified by the
International Consortium for Health Outcomes Measurement
(ICHOM).
Currently, this chain of hospitals are
operating in India, Dubai, Sri Lanka
and Nepal with 36 healthcare
facilities, approximately 4,000+
operational beds and over 415
diagnostics centers.
Information systems for business process automation in Fortis Health care
EXISTING SYSTEM
Robotic Process Automation(RPA)
 EXISTING HEALTHCARE SYSTEM
All the system processes both in OPD
(Out Patients Department) and IPD (In
Patients Department) are automated. A
central audit department keeps track of all
patient records, and the bills being raised
against their names.

WORKING
MODEL
SETUP LABS
The system is built on MS SQL database The radiology labs are well
server at the backend and Visual Basic at the equipped with the latest medical
frontend. The entire hospital is completely equipment, including a PACS.
networked, Hospital’s Information system, All records are stored digitally, and
and the physical infrastructure is built in a can be accessed at any point of
way to help improve the workflow in the time.
hospital.
PRESCRIBED BUSINESS INTELLIGENCE MODEL
 01 03 05
Define Objective Analytics Toolset Data Handling
Successful health intelligence Data Mining, OLAP, Managing patient
implementation model to Reporting & Query registry and records
strategize the daily operations tools, Big Data of past visits, External
within a hospital Analytics pharmacy data &
home monitoring data
02 04
Set KPIs BI Infrastructure
Databases, Data Marts,
These indicators focus on- length of Data ware houses,
stay, morality rates,staff employed & Analytics Platforms like
cost per episode of patient care Power BI
 Information systems for strategic advantages

Existing Additional

• HIS (HealthCare Information system • Electronic prescription

• Picture archival and communication system • Medicine decision making

• Minimal invasive surgery(MIS) • Data Centralization

• Web access to MIS and Data • Decision making in Accessing condition of

Patients
 Tools & Technologies
Existing

Stasis Systems MS Teams

-Remotely tracking patients -Teleconsultations

-Tracking vitals (BP, Heart Rate & Temp.) -Learning & Development
-Easily comprehensible status indicators -Internal Communication
 Tools & Technologies
Recommended

Mend Software Surgical Theater

-Connect w/o software download -VR system for patient engagement

-Decrease no show rates to single digits -2D image files > 3D VR reconstructions 
-HL7 API & SFTP to exchange data securely -May encourage elective procedures
 ORGANIZATIONAL DESIGN OF THE IT FUNCTION
WITHIN THE COMPANY

Existing Recommended

 Highly availability (99.95%  Easy to Use

uptime) Why AWS  Flexible
 Can Automate  Storage  Cost-Effective
 Hybrid Infrastructure  Someone to manage  Reliable
 Access to a rich set of AI  Open source tools  Scalable and High
services  Secure Performance
 Market Share
TIMELINE
FORT IS
Conquered

Thank You