EDPM

SECTION V
BUSINESS DOCUMENTS
Pratima Ji,
Namaskar, Please enter slideshow view
 STATIONERY

• Stationery can be defined as materials (such as paper, pens, and ink) for
writing or typing and letter papers usually accompanied with matching
envelopes.
• Paper sizes refer to the measurement of the paper.
• Orientation is the direction in which a rectangular page is displayed or
printed.
• Envelopes sizes refer to the measurement of the envelope.
PAPER SIZES
ENVELOPE SIZES
 PAPER LAYOUT

• A sheet of paper is in portrait orientation if it is in vertical format, that

is, if it is taller than it is wide.
• A sheet of paper is in landscape orientation if it is in horizontal format,
that is, it is wider than it is tall.

PORTRAIT LANDSCAPE
 TYPES OF STATIONERY

Please read study guide pg 57

 BUSINESS DOCUMENTS

Business letters are official communication and are therefore written in formal
language and must be prepared using specific layouts and formats.
The three main letter layouts are:
Full Block
Semi – Block
Indented
Read structure of a business letter pg 59-61 study guide
NB
Please learn the difference between each layouts
Images to allow you to easily learn the different letter layout
How to create an envelope CLICK
ME, I’M A
VIDEO
 CLICK
ME, I’M A
VIDEO

LABELS

A label is a piece of paper, with an

adhesive on one side, on which
information such as an address is printed.
 Types of Letter

Types Purpose

Application To introduce an applicant to a prospective employer

Enquiry To obtain information from the recipient

Response to enquiry To supply information in response to enquiry

Order Written to a manufacturer, wholesaler or retailer to request

products or services

Sales To sell a product or service

Complaint To convince reader that you have a valid complaint and to

obtain a desired response

Response to complaint To tell the customer how you plan to handle the situation
 THINGS TO DO:

• Read and make notes from your textbook pg 197-230.

• Finish off all practical & theory exercises from textbook pg 197-230.
• If you need addition help on a specific topic, please let me know.
• Please read your study guide on topics we cover this week.
My apologies for low audio in the videos, you can use headphones to listen to them.