“Quality Customer

Service”
Necessity for Quality Customer Service
• Keep smiling, make eye contact, and show gratitude
• Be honest and ready to provide quality service
• Make feel comfortable to the customer
• Make polite and interactive communication
• Listen carefully and try to understand pain points
• Help customer to find solutions/products
• Facilitate customer in buying decisions, billing,
and experience feedback
Avoid Such Acts While Serving Customer
• Showing disrespect
• Showing Indifference
• Jugging and proving wrong to the customer
• Ignoring or arguing on customer’s complaint
• Making fake promises or wrong value propositions
• Don’t make things complicated
• Taking your customer for granted