INDCO- Challenges of Designing and Implementing

Customized Training

A Case Study

• Group -2

• Ekta Agarwal
• Bodhisattwa Dasgupta
• Mohit Sethi
• Samarth Kapoor
Background

 INDCO was a Fortune 500 manufacturing company

 Present in 50 countries with 80,000 employees
 Company supports personality development and trainings for their employees
 IndCo Management Development Center (IMDC) was developed to impart training to Indco employees
 They believed in 70:20:10 rule- on job, mentoring and classroom/e-learning based trainings
 All employees undergo at least 80 hours of training
 IMDC does trainings in house mostly- but in certain specialized cases they take help of external trainers as well

Case in Hand

Mineral Resources Division is a new unit which was headed by a long timer Gunjan Anand
Anand had selected around 15 people who are experts in mining but not so much in strategic vision
Anand wanted a customized training for these people in strategy formulation, thinking and planning
Anand approached IMDC who appointed Monika Mehta as the person responsible
Monika quickly understood that what Anand requires is not possible in house and external help is needed
She approached a Professor from XLRI with whom she and Anand spent time on discussing the training
Professor Pathak understood the requirements and created a structure for a 2 days training
He sent his proposal which Monika felt is way too high
Monika now needs to ensure that this wont go against the principle of IMDC, the budget would be approved and Anand
will like the training
1.What factors Monica Mehta had considered/ needs to consider when assessing the training needs of an internal
customer?

 Understanding the training objectives/outcomes expected by the customer.

 Understanding the business of the customer department.
 Assessing the Internal capability to impart the training for meeting desired outcomes.
 Deciding the training program and methodology to be followed.
 Internal processes :
 - Budget availability
 - Onboadring protocols (Eg : 3 quotations etc.)
 - Admin work (Availability of dates etc./location/ training material etc.)
 Check on past feedback from similar trainings conducted at IMDC
 2.What are the decisions, activities, and tasks that Monica Mehta must plan and execute when conceptualizing,
designing and implementing an effective training program?
Set up a discussion with the Training content /
Capability Assessment Internal Processes
customer Deliverables
- Understand the business - Check if Capability exists - Developing the training - Liaisoning with
- Indentification of needs internally to address the content (if Internally Procurement , finance and
and objectives training needs provided) Administration team in
Advance to understand
- Probe : Ask questions to - if Yes , Design the Training - Validating the content if and their processes and making
have a clear understanding of Module external trainer is hired sure that their protocols
the requirements are adhered.
- if No , look for options - Approval by the business
- Check for Need for externally leader on the module. - Inform in advance regarding
customization the upcoming training
- The feedback of external calendar and tentative
- Availability of budget - trainer from available sources. timelines.
should there be a need for
External Trainer - Ensuring the external - Pre-requisites and material
trainer's honorarim is as per required for training.
- Arranging the meeting of the approved budget only.
external trainer (probable) - Marking Calendars to align
with the business learder. the dates etc.
3.When deciding whether to complete a training program inhouse or to outsource some aspect of it, what
factors and perspectives should Monica Mehta consider?

 When deciding whether to look inhouse of outside, Following factors to be considered :

1. To assess the competence and capability in the assigned area
 To assess the domain knowledge
 Whether there is in house experience for the methodology to be followed.
 The training organizer needs to check whether similar trainings were conducted in IMDC

2. Understand the business needs , training deliverables and objectives :

 Number of people to be trained
 Level of customization required

3. Availability of External trainer :

 To assess the domain knowledge of external trainer
 Availability of budget to meet the expenditure
 3 Vendor quotes
 Suitability of time
 Feedback of external trainer from available sources
 Availability of dates
4.What is your assessment of MRD's requirements? Based on the information available, do you think the
training program will meet MRD’s requirements?

Following Information Available :

 MRD is a new unit of IndCo.
 There are about 15 employees who are hand picked.
 All these employees are high on technical knowledgeable but need to develop strategic thinking.
 The 15 team members also need to work together as a virtual team more effectively , they do not meet often
as travelling most of the times.
 Learn scenario planning, understand the marketing dynamics and negotiations skills.
 Participants can enjoy and take home the skillsets required.

Prof Pathak has proposed the following:

1. There will be a set of 8-10 strategic key questions which would be deliberated upon by the participants
2. A pre-read pack shall be provided so for the participants to be ready
3. There will be 8 sessions of 90 minutes where these will be discussed and there would be a final
presentation based on above
4. There will be a game-based methodology on legos as well to keep the participants interested.
CONCLUSION : Looking at the above and the outcomes proposed, this training session should meet the objectives
and requirements of MRD for the following:

1. This will generate strategic thinking

2. The participants will think on their feet to bring out solutions
3. They will learn various strategic tools and relevant strategic frameworks that are customized as per Gunjan’s
Requirements.
4. This will ensure MRD knows the business environment and works accordingly
5. They will also finish the annual planning for the department