08/09/2021 Training and Development/ DR Shweta Chandra/ MBA/MHM - III

MBA/
MBA/MHM
MHMHR
HR01
01
Training
Trainingand
andDevelopment
Development
TRAINING AND DEVELOPMENT/ Dr Shweta

08/09/2021 1
Chandra/ MBA/MHM -III
What is management ???
• According to Henry Fayol, “To manage is to forecast
and to plan, to organize, to command, to coordinate
and to control.”
• According to Harold Koontz, “Management is the art
of getting things done through and with people in
formally organized groups.”

08/09/2021 2
08/09/2021 3
In 1916, Henry Fayol provided a list of 14 principles of a
management .The 14 principles are as follows:
• Division of work.
• Authority and Responsibility.
• Discipline.
• Unity of Command.
• Unity of Direction.
• Subordination of Interest.
• Remuneration.
08/09/2021 4
• Centralization.
• Scalar chain.
• Order
• Equity.
• Stability of Tenure.
• Initiative.
• Esprit de Corps
08/09/2021 5
• In 1930s Luther Gullick coined the functions of
management in one word –
• POSDCORB – Planning, Organizing, Staffing, Directing,
Coordinating, Reporting and Budgeting.

08/09/2021 6
• Planning - “Planning is a process of establishing goals
and a suitable course of action for achieving those
goals.”
• “Organizing is a process of identifying and grouping
of the work to be performed, defining and delegating
authority and responsibility, and establishing
relationship to accomplish objectives.”
08/09/2021 7
• STAFFING: - It is an important element of organizing. Since
staffing is very vital, it needs to be given proper focus. A major
aspect of staffing is to find out the right person for the right job.
• Placing the right person at right job.
• Performance appraisal.
• Promotion and transfer.
• Training and development.
• Motivating and rewarding the employees.
08/09/2021 8
• DECISION MAKING: - It is the essence of
management. Every function of management
involves decision making. James Stoner defines
decision making as, “the process of identifying and
selecting a course of action to solve a specific
problem.”

08/09/2021 9
• Directing involves not only instructing people what to
do, but also ensuring that they know what is
expected of them. The manager should help,
motivate and guide his subordinates.
• CONTROLLING:- In the words James Stoner, “
Controlling is the process of ensuring that actual
activities conform to the planned activities.”
08/09/2021 10
COORDINATION: It refers
to integration of
activities or actions of
the subordinates by the
superiors. There is a
need for coordination at
all levels.

08/09/2021 11
What is HR ???
It is field of human behaviour

in which managers plan,
organize staff, direct and
control human physical and
financial resources in an
organized effort, to achieve
desire individual and group
objectives with optimum
efficiency and effectiveness.
08/09/2021 12
• Humans are varied. Different people are different due to
various reasons such as: – Economic – Cultural – Political
– Gender – Age
• This makes HR is a challenging profession as it deals with
people of diverse nature.
• All employees of an organisation need to be managed
towards achieving a common purpose.
• .
08/09/2021 13
• The people are the single most important resource in any
company. Even though organisations need resources like machines
and computers, it is still the people who will be using them.
• HR is the management that is concerned with the accomplishment
of objectives by utilizing physical and financial resources through
the efforts of human resources. Thus human resources are a
crucial sub-system in the process of management.

08/09/2021 14
Technical skills
Conceptual Skills Human Skills

Diagnostic skills
TRAINING
This Photo by Unknown AND DEVELOPMENT/
Author is licensed Dr Shweta
under CC BY
08/09/2021 15
Manpower Skill Set
• Technical skills refer to the ability and knowledge in using
the equipment, technique and procedures involved in
performing specific tasks. These skills require specialized
knowledge and proficiency in the machines of particular job
• Human skills consist of the ability to work effectively with
other people both as individual and as members of a group.
These are required to win cooperation of others and to
build effective work teams.
08/09/2021 16
Conceptual skills:-
Conceptual skills comprise the ability to see the whole
organization and the interrelationships between its
parts. These skills refer to the ability to visualize the
entire picture or to consider a situation in its totality.

08/09/2021 17
Diagnostic skills:-
Diagnostic skills include the ability to determine by
analysis and examination the nature and circumstances
of particular conditions. It is not only the ability to
specify why something happened but also the ability to
develop certain possible outcomes

08/09/2021 18
08/09/2021 19
Human Beings as Resources
• A resource is any article or thing of a limited availability that helps

to produce goods that have economic value.
• Human beings are considered as resources as they have the
ability to change raw materials into valuable resources that have
economic value.
• This means human efforts can create or build something of value.
• Human resources are those skills, energies, talents, abilities and
knowledge that are used for the production of goods or services.

08/09/2021 20
HRM Significance
1. Activation of Non-human Resources: - Human
resources handle all physical and financial resources in
an organization. Without their efforts, these non-
human resources idle. In fact, all the activities of an
organization are initiated and determined by the person
who makes up that organization.

08/09/2021 21
2. Means for Developing
Competitive Advantage: -
Competitive advantage exists
when there is match between the
distinctive competencies of an
organization and the factors critical
for success within its industry that
permits the organization o
outperforms competitors.
08/09/2021 22
• 3. Source of Creative Energy: - In today’s dynamic world,
creativity is vital to every organization. Creative thinking is
the process of bringing a problem before one’s mind
clearly by imagining, visualizing, supposing, musing,
contemplating, or the like, and then originating an idea,
concept, realization, or picture along new unconventional
lines, people in the organization are the only source of
such creativity. They can produce unlimited ideas.
08/09/2021 23
HRM Functions
• If an organisation has to use the skills and talents of all the
people employed, it has to manage and coordinate them in a
proper way.
• Hiring and maintaining employees is the primary function of an
organisation.
• HRM can be defined as the management function of
recruitment, selection, training and development of the people in
an organisation.

08/09/2021 24
• The Human Resources Management role helps an
organisation to reach its goals by: – Hiring the best
talents – Overseeing their training and development
– Motivating – Evaluating performance – Providing
suitable compensation

08/09/2021 25
Nature of HRM
Managing human resources means helping the managers of a
company to –
Recruit and select the right persons
Train and develop employees
Keep the employees motivated and satisfied
The maintenance function is concerned with providing good
working conditions, welfare facilities, etc.
HRM is concerned with people’s dimensions in organisations.
08/09/2021 26
So the nature of HRM consists of a set of functions and
activities that are designed and applied to maximize the
company’s objectives in the most effective manner. At
the same time it must ensure that their people too are
benefited and satisfied.

08/09/2021 27
• HRM places emphasis on the accomplishment of
objectives. The objectives can be broadly listed under
four categories:
• (a) Individual or personal objectives of the employees.
• (b) Group or departmental objectives.
• (c) Organizational objectives.
• (d) Societal objectives.
08/09/2021 28
Scope of HRM
The scope of HR is vast and it is challenging.
HRM is concerned with the management of a
company’s most valued assets - the people.
HRM is a threefold function. They are as follows: –
1. Bring talent into the organisation
2. Develop the talent in the organisation
3. Motivate talent as high performers
08/09/2021 29
• The HR needs to perform functions involving: –
Employees – Management – Business goals – The
functions can be categorized in the following way: –
Recruitment and Selection – Induction – Training and
Development – HR system and Procedures –
Performance Management System

08/09/2021 30
• These functions can be expanded into these following
activities: – HR Planning – Job Analysis and Design –
Recruitments – Interviews and Selection – Induction /
Orientation – Remuneration and Rewards – Performance
Appraisal and Job Evaluation – Training and Development
– Motivation – Policy Making – Administration and
Implementation of Rules and Regulations – Organisational
Development – Benchmarking with Best Practices
08/09/2021 31
Importance of HR
• Firstly, it is continuous role. Right from the time a person joins the
organisation till his/her leaving, the HR department is actively involved.
• The purpose of HR is to sustain the goals of the organisation.
• The HR is regularly monitoring and making periodic checks on the activities
of the employees for regulation and problem solving.
• The HR is referred to as the eyes and ears of the company
• It is the HR who values the people and who works towards creating
competitiveness well as compassion at the work place
• The HR design policies and procedures for organisations and thus become
partners in the business of the organisation.
08/09/2021 32
Important Terminologies
Some of the frequently used terms in HR are: – Industrial Relations
Management/Labour Relations Management /Personnel Management/ Human
Resource Development
• After the industrial revolution, there was a growing need to hire huge numbers of
employees to work at the factories.
• With the number of workers increasing, issues regarding their rights subsequently
emerged.
• This lead to the formation of trade unions.
• After the trade union movement, there was need to regulate the issues of the
employees.
• This gave birth to Industrial Relations Management.
08/09/2021 33
• Some functions of Industrial Relations Management
are: – Man hours regulation – Making job duties, –
Dealing(bargaining) with various job authorities, –
Grievance handling – Non exploitative wages and
salary administration

08/09/2021 34
Personnel Management
• With the processes and management getting more scientific because of
researchers like Frederick Taylor and Abraham Maslow, Industrial relations made
some major and evolutionary changes.
• The thoughts that were raised on that research, led to the scope evolving into a
more human outlook.
• Now planning was the result of co operation between management and workers
and every administrative policy or procedure laid down was done scientifically.
• The function of looking into the employees’ betterment came to be called as
Personnel Management.
• This function is also called Personnel Administration
08/09/2021 35
Human Resource Development
• The term, Human Resource Management or HRM came into existence only in
the 1970s. HRM has become strategic due to accelerating rate of
transformation of the: – Economy – Corporate cultures – Legal environment –
Perceptions of the workforce
• This was due to a shift in professional values from concern for welfare to a
focus on efficiency.
• Another term that evolved subsequently was Human Resource Development.
• HRD focuses on those activities that are only related to employee
development.

08/09/2021 36
Employees are very very important in service sector
• Employees play a pivotal role in building an

atmosphere of trust, confidence, and loyalty among
your customers. Every member of the team has an
opportunity to contribute to creating a compelling
customer experience, or one that fails to deliver on
your brand promise.

08/09/2021 37
EMPLOYEE CONTRIBUTION
Employees contribute to service quality by creating a
favourable image for the firm, and by providing better
service than the competitions.
Tourist Guides
Waiters
Call centre personnel
08/09/2021 38
08/09/2021 39
Delivery of services occurs during interaction between employees and
customers
• Attitudes and behaviours of the service providers can significantly affect
customers' perceptions of the service
• People directly or indirectly involved in the production and consumption
of a service
• It involves the simultaneous production and consumption of services
• Competitive advantage - The quality of a service can vary from service
providers and customers among many other factors and significantly
affect customers' perceptions of the service
08/09/2021 40
08/09/2021 41
08/09/2021 42
08/09/2021 43
08/09/2021 44
08/09/2021 45
08/09/2021 46
08/09/2021 47
Thank you

08/09/2021 48
08/09/2021 49
08/09/2021 50
08/09/2021 51
08/09/2021 52
This weeks watch……
The intern - Diversify to change your culture
• When a septuagenarian Robert De Niro enters the office of The Fit, he is met
with septical eyes and nonchalant shrugs. The casual office buzzing with the
infectious energy of millennials has no place for the old guy who prefers to turn
up in his impeccable business formals. No one understands why he still owns and
carries a handkerchief in his office. Just as people discover the charm of having
one, they also realise he has a lot to offer. From taking up the role of a
relationship advisor to Anne Hathway's driver, De Niro is comfortable with all
kinds of jobs. His business ethics, long forgotten in the modern age, come off as a
breath of fresh air. As a matter of fact, some of it rubs off on his colleagues. And
that my friend, is the true value of creating a diverse workforce.

08/09/2021 53

08/09/2021 Training and Development/ DR Shweta Chandra/ MBA/MHM - III

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

08/09/2021 Training and Development/ DR Shweta Chandra/ MBA/MHM - III

Uploaded by

Copyright:

Available Formats

MBA/

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

It is field of human behaviour

TRAINING AND DEVELOPMENT/ Dr Shweta

Conceptual Skills Human Skills

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

• A resource is any article or thing of a limited availability that helps

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

• Employees play a pivotal role in building an

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

TRAINING AND DEVELOPMENT/ Dr Shweta

You might also like