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Conduct and Facilitate Ict Training Level Three Student: Prepared by Nuri.M
Conduct and Facilitate Ict Training Level Three Student: Prepared by Nuri.M
Conduct and Facilitate Ict Training Level Three Student: Prepared by Nuri.M
Prepared by Nuri.M
Learning out comes
a)Audience
b)Objectives
c)Resources
d)Subject
The audience are the learners and it is mandatory to know their
abilities, level of knowledge, language skills and related aspects.
We will not design the same kind of training if it is intended for
people with a technological background, or if it is intended for
other people that do not have it. The language level is important
too.
Objectives should be based on the need assessment or training
needs analysis. The objective must be set realistically, thinking of
what the organization needs from employees and the gap between
this and the real ICT level of the employees.
Resources include from the training room to equipment,
hardware, communications, transport, expendables and others.
Time is a resource too that we must carefully consider.
Sequencing – Setting the order of a session can often be a problem.
If the topics seem related, we can follow the logical order. If no
logical order is available, a good strategy is to go from the simple to
the complicated, allowing learners to build future knowledge on
information already known and understood. If we start from
something too difficult, some learners can disconnect from the
session easily.
Needs to know – Choosing which topics to include in the session
can be a challenge for trainers. It is common that some trainers try
to include more than time allows and so they are forced to
eliminate some useful, interesting points. To avoid this, it is a good
idea to sort the topics into three different categories: “must know”,
“should know” and “nice to know”. To classify the topics we have to
refer to the analysis performed in the needs assessment evaluation.
Must know topics are those absolutely essential for the subject to
be fully understood. These learning points are the key topics of the
knowledge we want to transmit. Another way to say this is that
they are the topics we must definitely know to perform our job.
Should know points are information that help learners to
understand the and improve their competency, but are not vital to
carry out their jobs at a minimum level of performance.
Nice to know topics are points in which the training
planner should not spend or waste any valuable time.
As an example, let’s imagine we are troubleshooting a piece
of electronic equipment. Under “Must know”, we place
topics like “being able to read a circuit schematic” or “be
able to use common test equipment”. Under “Should know”
we will put topics like “Other makes and models of
equipment that have identical specifications and testing
procedures”. “Nice to know” points can be “manufacturing
procedures for the equipment being tested” or “latest
research and development on equipment like this”.
In planning, we must always concentrate on the “must
knows” and eliminate the “nice to knows”. The “should
know” need to be included only as time and other resources
permit.
LO2:-The Most Effective Training
Techniques
There are many methods and materials available to help you
prepare and equip employees to better do their jobs.
What are your training goals for this session?
New skills
New techniques for old skills
Better workplace behavior
A safer workplace
A fair and equal workplace free of discrimination and harassment
Who is being trained?
New employees
Seasoned employees
Upper management
Classroom or Instructor-Led Training
Blackboard or whiteboard
Storytelling
Video portion
Overhead projector
This technique makes communication easier since it is none
threatening with any one right answer. It is cost effective,
especially if trainers have their own stories to tell. Stories can
also make sessions more personal if they involve people trainees
know
Advantages
•Instructor-led classroom training is an efficient method for
presenting a large body of material to large or small groups of
employees.
•It is a personal, face-to-face type of training as opposed to computer-
based training and other methods we will discuss later.
•It ensures that everyone gets the same information at the same time.
•t is cost-effective, especially when not outsourced to guest speak
Disadvantages
•Sometimes it is not interactive.
•Too much of the success of the training depends on the
effectiveness of the lecturer.
•Scheduling classroom sessions for large numbers of trainees
can be difficult—especially when trainees are at multiple
locations.
Interactive Methods
There are many ways that you can break up training sessions
kind keep trainees attentive and involved, including:
Tests. For long, complicated training, stop periodically to
administer brief quizzes on information presented to that point.
Small group discussions. Break the participants down into
small groups and give them case studies or work situations to
discuss or solve.
Case studies. Adults tend to bring a problem-oriented way of
thinking to workplace training.
Q & A sessions. Informal question-and-answer sessions are
most effective with small groups and for updating skills rather
than teaching new skills.
Active summaries. Create small groups and have them choose
a leader.
Advantages
•Interactive sessions keep trainees engaged in the training,
which makes them more receptive to the new information.
•They make training more fun and enjoyable.
•They provide ways for veteran employees to pass on
knowledge and experience to newer employees.
Disadvantages
•Interactive sessions can take longer because activities, such
as taking quizzes or breaking into small groups, are time-
consuming.
•Some methods, such as participant control, can be less
structured, and trainers will need to make sure that all
necessary information is covered
Hands-On Training
Cross-training. This method allows employees to experience other jobs,
which not only enhances employee skills but also gives companies the
benefit of having employees who can perform more than one job
Demonstrations. Demonstrations are attention-grabbers. They are an
excellent way to teach employees to use new equipment or to teach the
steps in a new process.
Coaching. The goal of job coaching is to improve an employee’s
performance. Coaching focuses on the individual needs of an employee and
is generally less formal than other kinds of training
Advantages
•They are immediately applicable to trainees’ jobs.
•They allow trainers to immediately determine whether a trainee has learned
the new skill or procedure.
Disadvantages
•They are not good for large groups if you do not have enough equipment or
machines for everyone to use.
•Personal coaching can be disruptive to the coach’s productivity.
Computer-Based Training (CBT
Computer-based training is becoming increasingly prevalent as
technology becomes more widespread and easy to use.
Text-only. The simplest computer-based training programs offer
self-paced training in a text-only forma
CD-ROM. A wide variety of off-the-shelf training programs
covering a broad range of workplace topics are available on CD-
ROM.
Multimedia. These training materials are an advanced form of
computer-based training.
Virtual reality. Virtual reality is three-dimensional and interactive,
immersing the trainee in a learning experience. Most virtual
reality training programs take the form of simulation, which is a
highly effective form of training.
Advantages
•Computer-based training programs are easy to use.
•They can often be customized or custom designed.
•They are good for helping employees develop and practice new
skills.
•They are useful for refresher training. They are applicable to self-
directed learning.
•They can be cost-effective because the same equipment and
program can be used by large numbers of employees.
Disadvantages
•These programs require trainees to be computer literate.
•They require trainees to have computer access.
•There is little or no interaction with a trainer; if trainees
have questions, there’s no one to ask.