The Hospitality Industry

Major Segments of the Hospitality

Industry

1. Lodging and
Accommodation
2. Food and Beverage
3. Travel and Transportation
Lodging and Accommodation
Lodging is an inclusive term that defines the
different types of accommodations available to a
traveler.
Lodging may vary in each country but due to
globalization most lodging today are standardized
with international services.
Lodging property may defined as an
establishment that charges fees for providing
furnished sleeping accommodations to persons
who are temporarily away from home or who
Types of Lodging Establishments
Basic types according to the length
of stay.
1. Transient
2. Residential
Types according to purpose
1. Inn
-brought to the United States from
England in the early 17th century. It
is a establishment that provided
rooms, food and entertainment to
both travelers and residents of the
local community.
2. Hotel
- used traditionally to identify a
lodging facility of two stories or
more that provided sleeping
accommodations and other
services for its guests.
•Airport Hotel
•Bed and Breakfast
•Boutique Hotel
•Budget Hotel
•Business Hotel
•Casino Hotel

•Conference Hotel
•Convention Hotel
•Destination Hotel
•Deluxe Hotel
•Downtown Hotel
•Family Hotel
•Group Hotel
•Residential Hotel
•Suburban Hotel
•Suite Hotel
3. Motel
-traditionally described a special
variety of lodging establishment that
catered to travelers with automobiles and
provided self service parking on
premises.
4. Convention Hotel
-a very specialized type of hotel that
focuses on conventions as a primary
source of business. A convention is a
gathering of people sharing some
business, professional, social, or interest
and is characterized by meetings,
5. Lodge
- traditionally used to describe
a lodging establishment
associated with a particular type
of outdoor activity such as ski
lodge or hunting lodge.
6. Commercial Hotel
-term that used to refer to a
specialized property that caters to
business travelers such as
executives and sales personnel in
need of transient lodgings.
7. All Suite Hotel
- do not offer traditional
bedroom and bath
accommodations provided by
most hotels. They offer only
suites.
8. Condominium
-furnished housing unit with
kitchen area, living room, sleeping
area and bath. Each unit is
independently owned.
9. Hospital
-regarded as a specialized
lodging facility where principal
clientele were patients and are
normally resident in the facility
for medical reasons.
10. Motor Inn
- alternative to the term motel and
originally described a motel property
whose proprietors wish to convey the
concept of free parking and the
traditions of an inn.
11. Boarding house
-residential facility that provides
lodging and meals for guests who
normally consider the facility their
home, whether temporarily or
permanent.
12. Dormitory
- used to refer to a lodging facility
affiliated with some educational or other
institution that provides sleeping
accommodation for those in residence.
13. Paradors
- old convents, monasteries,
castles, fortresses converted into
hotels by the government and
operated by national tourism office.
14. Camp Grounds or Trailer
Parks
- appeal mostly to families who
travel in recreation vehicles.
15. Health Spa
- lodging establishment that focus on
providing some form of beneficial,
health related services. They tend to
specialize in weight reduction, cosmetic
therapy or drug or alcohol rehabilitation.
16. Nursing Home
- residential facility that provides
lodging and foodservice for people
requiring nursing or related care.
17. Pension or Pensione
-a French or Italian home at which
guests are provided with room and
board.
18. Chateau
- a French castle or elegant
country home used as a hotel.
19. Ryokan
- a Japanese inn at which
traditional customs are observed.
20. Apartel
-any building containing several
independent and furnished or semi-
furnished apartments, regularly leased to
tourist and travelers for dwelling on a
more or less long term basis and offering
basic services to its tenants similar to
21. Tourist Inn
-lodging establishment catering to
transients which does not meet the
minimum requirements of an
economy hotel.
Types according to facilities
1. Deluxe
2. First Class
3. Standard
4. Economy
Types according to accommodation
1. Suite
2. Deluxe
3. First Class
4. Standard
5. Economy
Food and Beverage
•Foodservice can be defined as providing
fully prepared foods for immediate
consumption on or off premises. Foodservice
enterprises range from full-service restaurants
to self service buffets, from fine restaurants to
take out operations, and from company
cafeterias to hamburger stands. Foodservice
operations may be either commercial or non
Types of Foodservice Establishments
1. Fastfood
2. Table Service
3. Ethnic
4. Specialty
5. Fine Dining
6. Limited Menu
7. Chain Restaurant
8. Theme Restaurant
9. Casual Dinerhouses
10. Cafeteria
11. Buffet
12. TOPS
13. Catering
14. Institutional Foodservice
15. Business and industry foodservice
16. Airline Catering
17. Club foodservice
18. Stand
19. Coffee Shops
20. Diner
21. Neighborhood Restaurant
22. Drive-through
23. Take-out/ Take away
Commercial Restaurants within other
Businesses

Hotel/ Motel
Foodservice
Food Courts
Retail Operation
Convenience Stores
Trends in the Hospitality Industry
Ice Palace Hotel, Sweden
Every year, it is
carved out of a
glacier, down to the
tables, chairs &
beds
The original IceHotel, Jukkasjarvi, Sweden
ECO – FRIENDLY HOTEL
Costa Rica's Harmony Hotel is a haven
for the ecoconscious world traveler.
The hotel uses a greywater wetland
system, which recirculates shower
water to irrigate the hotel's supply of
banana trees, and the pool employs a
salt based chlorine-free purification
system. The hotel's restaurant produces
dishes from its on-site garden, uses
"green" dishware made of coconuts
and reclaimed marble and worm-based
composting.
LOVE HOTEL
Love hotels (also known as boutique or
fashion hotels) are hotels that offer double
rooms for short periods of time. Typically
you can rent a room for a minimum of one
to three hours during the day, called a
"rest", or for the whole night, called a
"stay", which usually starts after 10 pm.
As the name suggests, the main purpose of
love hotels is to provide couples with a
room to spend some undisturbed time
together.
The reception at a love hotel is very
anonymous. The guests usually choose a
room on a board by pressing a button and
then pay at a little window where the
receptionist behind cannot be seen.
HOTELICOPTER
The hotelicopter was designed
with the sophisticated,affluent
traveler in mind. The minute you
step onto The Hotelicopter,
friendly crew will greet you with a
smile in our plush welcome
lounge, and then show you to your
own cabin, where you’ll enjoy
your private entertainment system,
full bathroom and shower, and a
heavenly queen-sized bed wrapped
in luxurious Egyptian cotton
sheets!
Capsule hotel
A Capsule hotel is a unique style of
accommodation in Japan, inspired by the pursuit
of efficiency of space and functional comfort,
originating from the adaptive, creative spirit of
the Japanese mind.
A typical Capsule Hotel is composed of two
major sections; a public lounge space including
bathing, and the other is a private space where
the sleeping rooms (capsules) are arranged. The
actual sleeping room is a capsule unit made of
reinforced plastic and designed in the image of a
jet airplane's cockpit. In the capsule unit, all the
required amenities are provided; TV, radio, alarm
clock, adjustable lighting... almost everything is
provided! Every device is within your reach and
you can control everything in a sleeping position.
Yotel
Soon you'll be able to rent a chic, mini-hotel
room at Gatwick and Heathrow airports. The
new concept, called Yotel, is a mix between the
tiny cubicles popular in high-rent Japanese cities
and British Airways' stylish first-class cabin.
(Customers are called "passengers.")
Everything you would expect from a
luxury hotel in a small space. Inside the airport
terminal buildings accessible from the public
areas at London Heathrow’s Terminal 4 and
London Gatwick’s South Terminal. Just
moments walk from check in, arrivals and
minutes from the other terminals. Amsterdam
Schiphol YOTEL is located within the secure
transit area, minutes from the departure gates and
easily accessible with your passport, proof of
travel and YOTEL booking confirmation.
SPACE HOTEL
 SPACE HOTELS are reality
in the not too distant future.
The space hotel will have
partial earth gravity for
creature comforts like being
able to flush the toilet and
taking a shower as well as
weightless environments for
the sheer thrill of the
experience.
 Life Aquatic
Poseidon Undersea Resort off the island of Eleuthera will be
reached by pressurized tunnels. In the waters off Dubai,
Hydropolis Underwater Resort Hotel will have bubble-shaped
suites, a spa and even a ballroom. Head for Hilton Maldives
Resort & Spa, home to the glass-encased, reverse aquarium-
44
style Ithaa Undersea Restaurant.
45
Top 10 Technologies that will
redefine hotels
Top 10 Trends of the Future
 Top 10 Technologies of that will redefine
hotels
10. Smart Cards
• Perhaps the technology closest to
becoming a part of our lives,
smart cards are credit cards (or
similar pieces of plastic)
embedded with microchips.
• Smart cards can be used by
hotels to personalize the guest
experience, from checking you
into your hotel automatically to
remembering your preferences
(you always want a king-sized
bed, and fresh fruit in your room
when you check in).
Top 10 Technologies of that will redefine
hotels
9. Space Resorts • Hospitality design firm Wimberly
Allison Tong & Goo (WATG),
known for designs at The Lodge at
Rancho Mirage, The Venetian in Las
Vegas, and the Mandarin Oriental
Kuala Lumpur, envision other exotic
locales for destination resorts of the
future.
• On the horizon: a resort in outer
space, and an airship hotel.
 Top 10 Technologies of that will redefine
hotels
8. Floating Hotels
• On top of the water, floating hotels are being envisioned.
• A project by Westin Hotels & Resorts, "America World City," calls for a 250,000-
ton ship with three high-rise, 21-story hotels atop it. The "floating city" could
accommodate 6,200 passengers and require a crew of 2,400.
• On-board amenities planned include virtual reality gaming rooms, multi-story
shopping centers, and ice-skating rinks.
 Top 10 Technologies of that will redefine
hotels
7. Undersea Resorts

• For the next generation of underwater hotels, developers are thinking big.
• In Dubai, the Hydropolis is scheduled to open; this massive (250,000 square
feet) underwater hotel complex will encompass three restaurants, a ballroom
for indoor concerts, a Roman-inspired spa, and guest suites with "ocean-view"
windows.
 Top 10 Technologies of that will redefine
hotels
6. Room Selection and Personalization
• You can already choose which seat you want on an
airplane.
• Why not choose which hotel room you want?
• Systems that track a hotel's inventory and add information
about what is in each room can be made available to guests
wishing to choose just the right location and configuration.
• Taken a step farther, guests would be able to specify what
they want in a room (i.e., a copy machine), and what they
don't want (feather pillows, if the guest has allergies).
Top 10 Technologies of that will redefine
hotels
5. 3-D Holographic Teleconferencing

• File this in the "next best thing to being there"

category.
• Business travelers will be able to use 3-D
holographic teleconferencing to include far-off
members in a meeting, without the use of special
glasses.
• Prototypes have already been developed at NYU
Top 10 Technologies of that will redefine
hotels
Top 10 Technologies of that will redefine
hotels
 Top 10 Technologies of that will redefine
hotels
4. Nanotechnology
• Seemingly taken from the pages of a
Neal Stephenson novel or an episode
of "Star Trek," hotel futurists envision
nanotechnology enabling a hotel room
to transform itself as per your needs.
• Want a king-sized bed with a sofa, or
prefer a single bed and desk?
• Hotel rooms equipped with molecular
nanotechnology will deliver.
• On the more immediate horizon, the
technology promises scratch-resistant
furniture, self-cleaning coated glass,
upholstery that stays clean, and
windows that filter UV/IR light.
 Top 10 Technologies of that will redefine
hotels
3. Robots

• In an interview with Travel Leisure magazine,

consultant Grace Leo-Andrieu imagines hotels of the
future which offer "services that may not necessarily
be performed by humans.
• Food and drinks could be dispensed by machines or
robots, rooms could be cleaned by built-in vacuum
and disinfecting systems, and a quick back-and-foot
massage could be provided by a robotic apparatus."
 Top 10 Technologies of that will redefine
hotels
2. Biometrics
• Biometrics, a security technology that identifies individuals
by retina scans, fingerprints or voice prints, is already in use
at government and private industry installations.
• The lock on your hotel room's safe may soon be triggered by
a retina scan.
• Guests of future hotels might also forget about room keys and
check in to hotels with just a glance.
• An airport in Amsterdam is paving the way with the first
public installation of retina scans replacing passport checks at
security checkpoints.
 Top 10 Technologies of that will redefine
hotels
1. Foldable Pods
• The big story at this year's Future
Holiday Forum was foldable, pre-
fabricated pods on stilts.
• The fully transportable pods would
be moved among exotic locations
(think South Pacific, Arctic, or the
desert) as consumer interest shifts.
• "'Active' walls and floors will show
changeable images, enabling guests
to set whatever mood they wish...All
waste produced by the hotel will go
into a unit at the base...so no blemish
will be left on the environment after
it has moved on."
 World’s Top 10 Futuristic Luxury Hotels
1o. The Apeiron Island Hotel
• Designer: Sybarite
• Status: Concept
• Estimated project cost:
$500million
• Seven star resort
• 185-m high and boasts of over
350 luxury apartment suites.
• The hi-tech futuristic hotel
screams of luxury and
comfort with its own private
lagoon, beaches, restaurants,
cinemas, retail shopping, art
gallery, spas and conference
facilities.
 World’s Top 10 Futuristic Luxury Hotels
9. Foldable Hotel Pods
• Designer: m3 Architects, London
• Estimated project cost: $72 to $104
million
• The foldable and fully transportable
pods are for those traveling geeks
who find it hard to shun all the
amenities of their luxurious life.
• You can move the pods to exotic
locations around the world and the
amazing concept abodes will come
with ‘Active’ walls and floors where
guests can focus images of their
choice and a disposable unit to care
of all waste.
 World’s Top 10 Futuristic Luxury Hotels
8. The Hotel Burj al-Arab
• Location: Dubai, United Arab Emirates
• Designer: Tom Wright (WS Atkins PLC),
Khuan Chew
• Status: Complete
• Estimated project cost: $650 million
Cost per person: $1,000 to over $28,000 per
night, $75 to have a glimpse from inside
• Considered, unofficially, the world’s first and
only 7-star hotel, the Burj al-Arab is a truly
the most luxurious hotel imaginable which
also perhaps triggered architects around the
world to look beyond the fence.
 World’s Top 10 Futuristic Luxury Hotels
7. Waterworld

• Location: Songjiang, China

• Designer: Atkin’s Architecture Group
• Status: Concept
• The 400-bed resort hotel features
underwater public areas, guest rooms,
cafes, and restaurants.
• The major attraction is the extreme
sporting facilities including a luxurious
swimming pool, rock climbing and
bungee jumping.
 World’s Top 10 Futuristic Luxury Hotels
6. The Poseidon Undersea Resort

• Location: Fiji, The Poseidon Mystery Island

• Designer: Bruce Jones
• Status: completed by 2009
• Estimated project cost: $105 million
• Cost per person: $15,000 per week
• Surrounded by 5,000-acre lagoon, the Bruce Jones’ Poseidon Mystery Island
offers luxurious 550 square feet large suites.
• Not only this, the Poseidon Resorts website says, ‘the first 1,000 guests will have
their names permanently inscribed on two monuments one on the island, and one on
the floor of the lagoon.’ Now, that’s incredible!
 World’s Top 10 Futuristic Luxury Hotels
5. The Hydropolis: A self-acclaimed 10-star underwater
hotel.
• Location: Dubai
• Designer: Joachim Hauser, Crescent
Hydropolis Resorts
• Estimated project cost: $500-million
• The one of its kind resort will encompass a
whopping 1.1-million-square-foot of area
offering shopping mall, ballroom, island
villas, restaurant, high-tech cinema and
surprisingly, a missile-defense system for
your security 60-feet underwater.
• Tourists can enjoy their stay in 220 theme
suites within the submarine leisure
complex.
 World’s Top 10 Futuristic Luxury Hotels
4. The Lunatic Hotel: Hotel on the Moon

• Designer: Hans-Jurgen Rombaut,

Wimberly Allison Tong & Goo (WATG)
• Status: Blueprint ready, will take real
shape by 2050
• The ’sensation engine’, as the designer
calls it, will allow tourists to indulge in
low-gravity games with the help of two
160-meters high slanting towers.
• The towers will be equipped with teardrop-
shaped ‘habitation capsules’ which will
serve as spaceship like suits for tourists.
 World’s Top 10 Futuristic Luxury Hotels
3. Aeroscraft: The Flying Luxury Hotel of Tomorrow
• Designer: Igor Pasternak (Worldwide
Aeros Corporation), Wimberly
Allison Tong & Goo (WATG)
• Status: Prototype under development
• The ‘Aeroscraft’ is a gigantic 400-ton
blimp designed to carry passengers in its
spacious luxury cosmos onboard.
• The flying hotel with an area equal to two
football fields hangs in air with 14 million
cubic feet of helium, huge electric and
hydrogen fuel cell powered propellers and
six turbofan jet engines.
• The hotel can accommodate 250
passengers driving them at a speed of 174
miles per hour up to 6, 000 miles.
 World’s Top 10 Futuristic Luxury Hotels
2. Galactic Suite

• Designer: Xavier Claramunt of ADD+ARQUITECTURA

Status: On hold, prototype is ready
• Designer Xavier Claramunt has tried to imbibe things especially to whet a
adventurer’s dream with the Galactic Suite which will have around 22 rooms,
measuring 7X4 meters, free of straight lines or angles and huge windows.
• It is termed as the first global project of its kind, next to Robert Bigelow’s space
hotel. Different capsules will act as bars, restaurants, reception, and more.
• The prototype is still waiting for investors to shell out their fortunes to make this
project a reality.
 World’s Top 10 Futuristic Luxury Hotels
1. Commercial Space Station Skywalker: The Inflatable
Space Hotel • Designer: Bigelow Aerospace, Las
Vegas
• Location: 515-kms above Earth
• Status: The human space complex
will be accessible by 2015
• Estimated project cost: $500
million
Cost per person: $1 million a night
• Solar cells will power the inhabitable
complex made of various sections
that will inflate to take their real form
in space.
• With a volume of 1,500.00 m3 and
mass of 100,000 kg, the
CSS Skywalker will have a
maximum diameter of 30.00 m