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Processdesign
Processdesign
Processdesign
Design
Design:
“To design” refers to the process of originating
and developing a plan for a product, service
or process.
Process:
Is any part of an organization which takes a set
of input resources which are then used to
transform something into outputs of products
or services.
Process Design
Process design
Processes that Processes that
Design Products Produce Products
and Services and Services
Supply Network Design
Concept Generation
Screening
Layout
and Flow
Preliminary Design
Evaluation and
Improvement
Process Job
Technology Design
Prototyping and final
design
Nature of the design activity:
1) Design is inevitable – products, services and the
processes which produce them all have to be
designed.
2) Product design influences process design –
decisions taken during the design of a product or
service will have an impact on the decisions taken
during the design of the process which produces
those products or services and vice versa.
Product & services design are
interrelated to its process design
Designing the Designing the
Product or Processes that
Service Produce the Product
or Service
Processes should be
Products and services designed so they
should be designed can create all
in such a way that products and
they can be created services which the
effectively operation is likely to
introduce
Decisions taken during the design of the product or service will have
an impact on the process that produces them and vice versa
Process Design and Product/Service Design are Interrelated
• To commit to the detailed design of a product or service
consideration must be given to how it is to be produced.
• Design of process can constrain the design of products and
services.
• The overlap is greater in the service industry:
• Service industry - it is impossible to separate service
design and process design – they are the same thing.
• Manufacturing industry - it is possible to separate
product design and process design but it is beneficial to
consider them together because the design of products
has a major effect on the cost of making them.
Process and product/service design must satisfy customer
• Products/services designer customers satisfaction criteria
• Aesthetically pleasing
• Reliability
• Meets expectation
• Inexpensive
• Quality
• Easy to manufacture and deliver
• Speedy
• Process designer customers satisfaction achieved through:
• Layout
• Location
• Process technology
• Human skills
The design activity is itself a process Finished designs
which are:
High
Project
Professional
service
Jobbing
Servic
Variety
Variety
Batch e
sho
p
Mass
Contin-
Low
Low
uous
M
Low Volume High Low Volume High
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