Periodic Progress Report 3

Innovative retail concepts Pvt ltd - big basket (bb daily)

A Study on Analyzing Consumer Behavior and their Attitudes - Special Reference to the Services
Provided by the Big Basket Daily.

Submitted to : Submitted by :
Faculty Mentor – Dr Nitin Merh Gaurav Dubey
CMC Mentor – Prof. K G Norbert JI/2020-22/0038

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 About the Company Competition Analysis
B2B Verticals Product Understanding
B2C Verticals Learnings
Task Performed
Nature of Business

Recap

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  TOP PERFORMER FOR THE MONTH
 WEEKDAY PERFORMANCE
Contents  4 STAGES OF PITCHING TO A
CUSTOMER
 CUSTOMER ANALYSIS

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TOP PERFORMER FOR THE MONTH
Name Leads Converted
Guriya 36 Top Interns Select Number
Ravindra Singh Mahar 0 Akshay Bhaduria 127 3
Harsha Sharma 25 Prakrati Rai 105
Akanksha Patel 27 Gaurav Dubey 50
Akshay Bhaduria 127
Akhil Nandwana 23
Aditya Raj Sharma 10
Prakrati Rai 105
Priyanka Gupta 30 =SORT(B5:C23,2,-1)
Simranjeet Shrivastava 36 =INDEX(SORT(B5:C23,2,-1),{1;2;3},{1,2})
Shraddha Mehta 21 =INDEX(SORT(B5:C23,2,-1),ROW(INDIRECT("1:"& H6)),{1,2})
Soumya Garg 19
Vivek Kushwah 20
=INDEX(SORT(Table1,2,-1),ROW(INDIRECT("1:"& H6)),{1,2})
Yash Gupta 18
Gaurav Dubey 50
Dipankita 32
Chhabil Raj Dange 14
Chandra Shekhar Sharma 28
Sachin Tripathi 12

Name Leads Converted

Guriya 36 Top Interns Select Number
Ravindra Singh Mahar 0 Akshay Bhaduria 127 5
Harsha Sharma 25 Prakrati Rai 105
Akanksha Patel 27 Gaurav Dubey 50
Akshay Bhaduria 127 Guriya 36
Akhil Nandwana 23 Simranjeet Shrivastava 36
Aditya Raj Sharma 10
Prakrati Rai 105
Priyanka Gupta 30 =SORT(B5:C23,2,-1)
Simranjeet Shrivastava 36 =INDEX(SORT(B5:C23,2,-1),{1;2;3},{1,2})
Shraddha Mehta 21 =INDEX(SORT(B5:C23,2,-1),ROW(INDIRECT("1:"& H6)),{1,2})
Soumya Garg 19
Vivek Kushwah 20
=INDEX(SORT(Table1,2,-1),ROW(INDIRECT("1:"& H6)),{1,2})
Yash Gupta 18
Gaurav Dubey 50
Dipankita 32
Chhabil Raj Dange 14
Chandra Shekhar Sharma 28
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Sachin Tripathi 12
WEEKDAY PERFORMANCE
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
0 4 3 5 5 7 7
3 3 8 6 3 6 9
3 3 5 4 4 9 7
1 6 4 4 7 6 8
2 2 2 4 7 11 5
1 2 5 4 7 6 11
1 1 2 5 4 8 8
5 1 3 9 9 9 9

Analysis
 Evaluate individual performance week wise or day
wise.
 Comparison between 2 or more individuals.
 On a particular weekday how many conversion we
can get.
 Also, tells us how customer behave on different
weekday.
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 Opening statement Message and
4 STAGES OF must be very good. detailing.

PITCHING TO
A CUSTOMER.
Backing with Closing with
evidence. question.

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 CUSTOMER ANALYSIS
Data/ New
Parameters Win back RNB Customer
Mean 7.08 2.76 2.52
Std dev 3.148015 1.786057 1.71075

Data/ New
Parameters Win back RNB Customer
Conversion Rate 19% 7% 9%
Problem/Coupon
Problem /Bank Code/ Bank Cash
Extra Benefits Cash Back Back Coupon
7 Code
Thank you
QUESTIONS?