Plan: ∙Brembo sends a Purchase Order or Delivery Schedule to the supplier.

∙According to previous orders,

the company prepares an order of its own to ask for specific quantities of raw material.

Source: ∙Brembo looks for
the most innovative,
effective and ethical
suppliers. (Brembo, s.f.) ∙It
asks for certificates and
monitors the manufaturing
process of the supplier.
(Brembo, 2014)
Make: ∙Vertical integration
of the production. (Brembo,
s.f.) Creation of carbon
fiber, compacting, cooling,
heating with silicon,
painting, polishing and
inspection by computer
(Hlawiczka, 2013)
Deliver: ∙An invoice is
issued and a dispatch
notice. ∙Delivery is made
ex works at Brembo’s
warehouse. ∙In the term
indicated in the order or
by agreement. (Brembo,
s.f.)

Supplier’s supplier Brembo

Source return: ∙The company

Deliver return: ∙The company
sends back the piece and a
does inspection before delivery.
“Non-Conformity Notice”. ∙The
∙Damage during delivery are
supplier assumes the cost,
charged to the Carrier. (Brembo,
evaluates the piece and corrects
s.f.)
production. (Brembo, 2014)
 Plan: ∙After segmenting their customers according to demographics, psychological and behavioural factors,
it calculates an estimate of the demand and how much parts it needs in order to manufacture the products
to satisfy the demand. (Marketing91, s.f.) ∙Smart data with information on supplies and need of them.

Source: ∙Around 12.000 Deliver: ∙Option of Delivery

Make: ∙Customer oriented
suppliers with the BMW Program with benefits.
production. ∙Production in
Group Supplier (BMW, s.f.) ∙Tugger trains
four steps: The stamping
Sustainability Standard. and transport robots for
plants providing sheet
(BMW, s.f.) ∙It buys raw storage. ∙Vehicle sends
metal parts, assembling,
materials ranging from geolocation and status
painting and mounting.
breaks to battery through mobile phone
(BMW, s.f.)
chemicals. connection. (BMW, s.f.)

Supplier BMW

Deliver return: ∙Customer reviews

Source return: ∙The company
sends back the piece and proper
corrections in the process are
made.
Damage Charge Matrix. ∙Recorded
inspection of product. ∙Checking
paperwork, repairs is necessary,
collection and charge if necessary.
(BMW, s.f.)
 Plan: ∙The customer evaluates their need for transport and their current transport. ∙They evaluate their
Budget. ∙They search for options and reviews online.

Source: ∙Taking into Deliver: ∙Customer gets

Make: ∙The customer has
account that the customer alphanumeric build code.
the option of searching for
is of the upper middle or ∙Company sends the vehicle,
a car in stock or making a
upper class, they receive a it is inspected and it arrives
special order online. ∙Phone
monetary income from at dealership. ∙Customer can
assistance. ∙Test drive.
work. track product online.

BMW Final
customer

Deliver return: ∙Contact the

Source return: ∙There is no company. ∙Check Damage
source return. Charge Matrix. ∙Fix the car for
the inspection and collection.