Anjali being the HR Manager should first investigate the query raised by Shreya.

Her
primary points of contact can be her project managers, team members and gather a

1 general perception about Shreya from her department colleagues.

After verifying the justification behind the changes in her behavior from the sources concerned,
she can apply the Harvard Model to start dealing with the situational crisis created by an
2 employee (stakeholder) of the firm

The primary focus should be to build confidence in the employee (Shreya) regarding HRM policies
1. As the HR head
of KBF
Consultancy, how
3 adopted by the organization. Transparent disclosure of best practices being followed in similar
cases in the past can help bring in congruence between the two

should Anjali An evaluation of points raised by Shreya can be done by Anjali and a panel of senior HR
1. As the HR head of KBF
react to the
Consultancy, how should Anjali
situation?
4 Managers. If at all there has been a bias while dealing with Vishal’s performance and leave

react to the situation? approvals, the reason behind such influence should be investigated by the panel

Anjali should also play her part as a true professional and provide reasonable basis for approving

5 Vishal’s leave over others. The basis of her judgement should be presented before the panel and
not the employees in consideration, as it would give a poor representation of senior employees
and open the door for such floor tests every now and then

6 As the Senior HR Manager, Anjali should take steps to defend her stance and if found guilty of bias
treatment; consider re-evaluating her position in the company. She should ultimately decide based
on the result of the process and act in a manner which would not hurt the long term HR objectives
of the firm