Mary Help College

Departments of Information Technology

UC : Promote Team and Workplace Communication
LO : II
Level : Iv
 Plan to achieve team outcomes
A team is person belonging to a specific
group of people involved in attempting to
achieve a common goal. For example, a team
member could be one of several
institutional(is An established official
organization having important role in a
society).
investors trading the asset markets together, or
a business person working closely with others
within their company.
Plan to achieve team outcomes

Objectives of team building

Have an awareness of self as a leader and a
role model (Planning ,organizing,
Communicating, Coordinating , Controlling ).
Engage in institutional democratic processes.
Keep in mind the goal of enhancing
organizational performance.
Plan to achieve team outcomes

Objectives of team building

Encourage collaborative effort within teams,
promote alignment (arrangement) with
organizational goals, support democratic
processes.
Allow for freedom of engagement.
Engender (create /produce)a spirit of
ownership for the vision – a collaborative
effort to express the vision.
 Plan to achieve team outcomes
Objectives of team building
a better understanding of decisions,
more support for and participation in
implementation plans,
increased contribution to problem-solving and
decision making, such as
Identify the decision, Gather relevant
information, Identify the alternatives, Weigh
(think about) the evidence, Choose among
alternatives, take action ).
Plan to achieve team outcomes
Objectives of team building
more ownership of decisions, processes, and
changes, and
More ability and willingness to participate in
performance evaluation and improvement
 Team building approaches
Setting Goals
This emphasizes the importance of clear objectives and
individual and team goals.
Team members become involved in action planning to
identify ways to define success and failure and achieve
goals.
This is intended to strengthen motivation and foster a sense
of ownership.
By identifying specific outcomes and tests of incremental
success, teams can measure their progress.
Many organizations negotiate a team charter with the team
and (union leaders)
 Team building approaches

Role clarification
This emphasizes improving team members'
understanding of their own and others'
respective roles and duties.
This is intended to reduce ambiguity and foster
understanding of the importance of structure by
activities aimed at defining and adjusting roles.
It emphasizes the members' interdependence
and the value of having each member focus on
their own role in the team's success.
 Team building approaches

Problem solving
This emphasizes identifying major problems
within the team and working together to find
solutions.
Interpersonal-relations
This emphasizes increasing teamwork skills
such as giving and receiving support
 communication and sharing. A facilitator guides
the conversations to develop mutual trust and
open communication between team members.
Plan to achieve team outcomes
Team Member’s Responsibilities :
The responsibilities assigned to individual team members
may vary but typically will include:
identifying risks associated with the project
working together as a team
contributing towards successful
communication
contributing towards positive motivation
understanding the purpose and objectives of
the project.
Plan to achieve team outcomes
Team Roles :
The team roles consist of three categories:
action-oriented roles, which include shaper,
implementer and completer/finisher roles;
people-oriented roles, which include
coordinator, team worker and resource
Investigator roles; and thought-oriented roles,
which include monitor-evaluator and specialist
roles.
Plan to achieve team outcomes

Shaper Role :
In a team, the shaper role is performed by people
who are dynamic and relish(enjoy) challenges.
Rather than quit when faced with challenges,
shapers maintain a positive mental attitude and
strive to find the best ways to overcome
challenges facing the team.
Shapers are extrovert, gregarious (sociable) and
possess great interpersonal communication skills
and work toward motivating other team
members.
Plan to achieve team outcomes

Implementer Role :
Implementing: is the process of putting a decision
or plan into effect; execution.
People who play the implementer role in a team are
those who actually get things done in the team.
They are practical, efficient and well-organized.
Implementers turn the team’s ideas and thoughts into
actual plans.
Because of their conservative nature, implementers
are rather rigid and slow to accept change in a team.
Plan to achieve team outcomes

Completer/ Finisher Role :

Finishers have an eye (judgment) for detail. In a team,

they're regarded as perfectionist(doing things
properly) because they're the ones who detect errors
or omissions and strive to ensure that the team adhere
to deadline.
They're neat (smart) and self-conscious and worry at
the slightest sign of a problem.
Finishers also have a problem with delegation; they
would rather be overwhelmed(dominate) than share
their work with others.
Plan to achieve team outcomes

Team Worker Role

Team workers are the people who ensure the team
remains united.
They work toward resolving conflict or issues affecting
the team’s dynamics.
Team workers are very supportive of other team
members and are thus popular within the team. Team
workers are known to be non-committal
(inseparable)during decision making because they
don’t want to be seen as taking sides: they put team
cohesion ahead of their decision-making abilities.
Plan to achieve team outcomes
Resource Investigator Role :

Resource investigators are inquisitive(interested)

and enthusiastic in nature and possess great
negotiating and networking skills.
They are extroverts, which makes it easy for
others to relate to them. Through their networking
skills, resource investigators develop external
contacts and negotiate for the team's resources.
They are quick thinkers and good at getting
information from other people
Plan to achieve team outcomes
Monitor-Evaluator Role :

These are the critical thinkers in a team.

They're serious minded and cautious(careful)
in nature rather than rush into decision making,
they prefer to critically analyze information
before making any conclusions.
Monitor-evaluators lack the energy to motivate
other team members and are deemed
(considered) to be slow in decision making.
Plan to achieve team outcomes
Process Consultation :

is the creation of a relationship with the client

that permits the client to perceive, understand,
and act on the process events that occur in the
client's internal and external environment in
order to improve the situation as defined by the
client.
Plan to achieve team outcomes
The need to consultation :
There are significant benefits associated with
implementing and maintaining a culture of
consultation and cooperation in the workplace.
Businesses working to best practice recognize
the benefits of regularly seeking opinions and
views from customers.
Plan to achieve team outcomes
This is because employee awareness of, and involvement in, decision-making regularly
leads to:
more productive workplaces as a result of greater
cooperation and collaboration
better and more informed decision making and
successful implementation of ideas
attraction and retention of skilled and positive staff
workplaces that are better able to cope with change
minimization of employer/employee disputes
Minimization of employee claims against the
employer
Plan to achieve team outcomes
Unique features of a good team
 Everyone participates actively and positively in
meetings and projects.
 Team goals are understood by everyone.
 Individual members have thought hard about creative
solutions to the problem.
 Members are carefully listened to and receive
thoughtful feedback.
 Everyone takes initiative to get things done.
 Each teammate trusts the judgments of the others.
 The team is willing to take risks.
Plan to achieve team outcomes
Unique features of a good team
Everyone is supportive of the project and of
others.
There is plenty of communication between
team members.
Team decisions are made using organized,
logical methods.
Full team acceptance is expected as decisions
are made.
Team goals are given realistic time frames.