COMMUNICATION

TAGOLOAN COMMUNITY
COLLEGE (VERBAL AND
NON VERBAL)
Verbal Communication
-occurring through words, spoken or written.
 
Non-Verbal Communication
 - Does not involve spoken or written word, includes cues from all 5
senses.

It is estimated that about:

 
7% is transmitted by words.
38% is transmitted by paralinguistic cues such as voice.
55% is transmitted by body cues.
• Vocal Cues include all nonverbal qualities of speech; such as, pitch,
tone of voice, loudness or intensity, rate & rhythm of talking. Also
unrelated nonverbal sounds, like laughing, groaning, nervous
coughing, sounds of hesitation („um‟, „uh‟).
• Action Cues are body movements (kinetics), like, automatic reflexes,
posture, facial expression, mannerisms.
• Object Cues are the speaker's use of objects, like dress, furnishings,
possessions.
• Vocal Cues include all nonverbal qualities of speech; such as, pitch, tone of voice,
loudness or intensity, rate & rhythm of talking. Also unrelated nonverbal sounds,
like laughing, groaning, nervous coughing, sounds of hesitation („um‟, „uh‟).
• Action Cues are body movements (kinetics), like, automatic reflexes, posture,
facial expression, mannerisms.
• Object Cues are the speaker's use of objects, like dress, furnishings, possessions.
• Space provides a clue to the nature of relationship of 2 people (Proxemics). It is
based on sociocultural norms.
TYPES OF SPACING
• Intimate Space: up to 18 inches.
• Personal Space: 2 to 4 feet. (Used for close relationships & when touching
distance is desired).
• Social- consultative Space: 4 to 12 feet. Less personal. Louder speech.
• Public Space: 12 feet up. Used in public occasions.
Intimate Space
Intimate Space
• Vocal Cues include all nonverbal qualities of speech; such as, pitch, tone of voice,
loudness or intensity, rate & rhythm of talking. Also unrelated nonverbal sounds,
like laughing, groaning, nervous coughing, sounds of hesitation („um‟, „uh‟).
• Action Cues are body movements (kinetics), like, automatic reflexes, posture,
facial expression, mannerisms.
• Object Cues are the speaker's use of objects, like dress, furnishings, possessions.
• Space provides a clue to the nature of relationship of 2 people (Proxemics). It is
based on sociocultural norms.
TYPES OF SPACING
• Intimate Space: up to 18 inches.
• Personal Space: 2 to 4 feet. (Used for close relationships & when touching
distance is desired).
• Social- consultative Space: 4 to 12 feet. Less personal. Louder speech.
• Public Space: 12 feet up. Used in public occasions.
Personal Space
• Vocal Cues include all nonverbal qualities of speech; such as, pitch, tone of voice,
loudness or intensity, rate & rhythm of talking. Also unrelated nonverbal sounds,
like laughing, groaning, nervous coughing, sounds of hesitation („um‟, „uh‟).
• Action Cues are body movements (kinetics), like, automatic reflexes, posture,
facial expression, mannerisms.
• Object Cues are the speaker's use of objects, like dress, furnishings, possessions.
• Space provides a clue to the nature of relationship of 2 people (Proxemics). It is
based on sociocultural norms.
TYPES OF SPACING
• Intimate Space: up to 18 inches.
• Personal Space: 2 to 4 feet. (Used for close relationships & when touching
distance is desired).
• Social- consultative Space: 4 to 12 feet. Less personal. Louder speech.
• Public Space: 12 feet up. Used in public occasions.
Social- consultative
Space
• Vocal Cues include all nonverbal qualities of speech; such as, pitch, tone of voice,
loudness or intensity, rate & rhythm of talking. Also unrelated nonverbal sounds,
like laughing, groaning, nervous coughing, sounds of hesitation („um‟, „uh‟).
• Action Cues are body movements (kinetics), like, automatic reflexes, posture,
facial expression, mannerisms.
• Object Cues are the speaker's use of objects, like dress, furnishings, possessions.
• Space provides a clue to the nature of relationship of 2 people (Proxemics). It is
based on sociocultural norms.
TYPES OF SPACING
• Intimate Space: up to 18 inches.
• Personal Space: 2 to 4 feet. (Used for close relationships & when touching
distance is desired).
• Social- consultative Space: 4 to 12 feet. Less personal. Louder speech.
• Public Space: 12 feet up. Used in public occasions.
Public Space
• Therapeutic Touch
• The midwive’s laying hands on
body of ill person for helping
or healing.
• Most fundamental means of
communication.
 Types of Therapeutic Communication:

1. Open-ended leads & questions: Begin with a broad subject. Avoid

questions answerable by “yes” or “no”.
• Ex.
“What is it you wanted to talk me about?” “What brought you to hospital?”
“Tell me something about your family.”
2. Clarifying: Offers client an opportunity to make clear what he is saying.
• Ex.
“I‟m not following, could you go over that again.” “I‟m not sure I
understand. Are you saying…?”
3. Silence: allows client to organize his thoughts. Can convey acceptance. 
4. Focusing: helps client to look at the specific and main issues.
• Ex. “What led up to …”
7. Verbalizing Observations: Commenting on what midwife has perceived
Ex. “You sound frustrated.”
8. Reflecting Feelings: verbalizing either stated or implied feelings of patient.
Ex. “You're feeling anxious. You feel that no one cares about you?”
9. Giving Recognition: indicates awareness of (+) change in behaviour. Includes greeting.
Recognizes individual as a person.
Ex. “You look clean after taking your bath.” “Good morning. Ms. X.”
10. Giving Information: provides factual data which patient needs.
Ex. “My name is….”
11. Encourage
Encourages hope (never with false assurance).
11. Non- Therapeutic Communication
• False Reassurance
• Giving advice
• Rejecting, belittling
• Probing
• Overloading
• Underloading
12. Never:
• Give response that belittles, negates or devalues.
• Advice or show approval or disapproval.
• Ask for explanation or “why”.
• Avoid
• Be defensive
End of Part 1…