Telephone

Conversations_Part 2
Melakukan Percakapan Lewat Telepon_Bagian 2
Practice with a role play
Operator : Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator : Certainly, hold on a minute, I'll put you through...
Frank : Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank : I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at 8462527 I need to talk to him about the Nuovo
line, it's urgent.
Frank : Could you repeat the number please?
Peter: Yes, that’s 8462527, and this is Peter Jackson.
Frank : Thank you Mr. Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Frank : Bye.
Practice with a role play
Calling Someone at Work
Caller : Hello. This is [your name]. May I speak to Ms. Sunshine, please.
Receptionist : Hold the line a moment, I'll check if she is in her office.
Caller : Thank you.
Receptionist : (after a moment) Yes, Ms. Sunshine is in. I'll put you through.
Ms. Sunshine: Hello, this is Ms. Sunshine. How can I help you?
Caller : Hello, my name is [your name], and I'm calling to inquire about the
position advertised on JobSearch.com.
Ms. Sunshine: Yes, the position is still open. Could I have your name and number,
please?
Caller : Certainly, My name is [your name]...
Practice with a role play
Leaving a Message
Fred: Hello. Could I speak to Jack Parkins, please?
Receptionist : Who's calling, please?
Fred: This is Fred Blinkingham. I'm a friend of Jack's.
Receptionist : Hold the line, please. I'll put you through.
(after a moment)— I'm afraid he's out at the moment.
Can I take a message?
Fred: Yes. Can you ask him to give me a call? My number is 909-345-8965
Receptionist : Could you repeat that, please?
Fred: Certainly. That's 909-345-8965
Receptionist : OK. I'll make sure Mr. Parkins gets your message.
Fred: Thank you. Goodbye.
Receptionist : Goodbye.
Key Vocabulary
• Hello, (your name) speaking.
• How can I help you?
• May I help you?
• Who is calling?
• Hold on a minute
• I'm afraid he's out at the moment
• He is not in
• Could you repeat... (your name, phone number), please?
• I'll put you through
• Can I take a message?
Key Vocabulary
• This is ...
• May (Can, Could) I speak to...?
• I'm calling ...
• Hold the line a moment...
• put someone through...
• Who's calling...?
• take a message
• call, ring, phone