Training for ‘Leadership & Team Management’

Branch Head
Reports To: Regional Operations Manager
Roles:
1. Own all branch-banking objectives and overall Bank branch supervision
2. Ensure achievement of overall Branch Targets by generating business and cross sales
3. Review Branch Operations reports
4. Lead a result oriented team
Problem
The employees of the Operations department of the bank are not
motivated to work. This is causing inefficiency and affecting
profitability of the bank.
PURPOSE
To provide Leadership and management skills to Branch Heads to
enable their team or their co-workers to deliver their optimum
performance and to achieve maximum profit.
OBJECTIVE
To provide training to Branch Head on ‘Leadership & Team Management’ to
help make workers of Operation department more efficient.
Expected Outcome
1. Improve performance and productivity of the departments
2. Completion of work within the stipulated time
Day1
TIME SESSION TOPIC
9:30-11:00 ORIENTEERING:LEADERSHIP IN A GLOBAL • Opening; Ice Breakers; Pre-
ENVIROMENT Test
• Personal Best Experience in
Managerial & Leadership Roles
• Management versus
Leadership
• The Characteristics of a
Successful Managers (Leaders)

11:00-11:15 COFFEE/TEA -BREAK

11:15-1:00 SELF-LEADERSHIP Defining Self-Leadership
• Four Pillars of Self-
Leadership
• Creating a Personal Vision
Statement
• Behaving as a leader
• Leading oneself and Others;
Leading within a System
 Day1
TIME SESSION TOPIC
1:00-2:00 LUNCH
2:00-3:30 THE COMMUNICATING LEADER • Assertive in Communication
• Communication with Different
Behavioral Styles
• Communicating within multi-
cultural and generation teams:
Millennial, Baby Boomers, Gen X

3:30-3:45 COFFEE/TEA -BREAK

3:45-5:00 MANAGING AND WORKING WITH • Understand multiple generation
MULTIPLE GENERATION values, expectation and behavior
• Best strategies and techniques in
dealing multiple generation
workforce
Day2

TIME SESSION TOPIC

2:00-3:30 ORGANISING EMPOWERING AND
DELEGATING EFFECTIVELY
•Organizing time and Setting priorities
•Organizing the work of others
•Delegating for greater productivity and Degrees
of delegation
•Delegation & Empowerment

3:30-3:45 COFFEE/TEA BREAK

3:45-5:00 COACHING AND COUNSELING TO BOOST
PEOPLE PERFORMANCE
•Leadership Principles in Coaching and
Counselling
•The Dynamics of Coaching and Counseling

*Boosting the employees

 Day2
Time Session Topic

9:30-11:00 MANAGING MANAGEMENT AND SUBORDINATES •Understand expectation, role and responsibilities
EXPECTATION of bosses and subordinates in bridging top
management and lower level mgt.
•Managing Performance Effectively
•Providing Recognition and Feedbacks: Tools in
Motivating People
•Managing Talents

11:00-11:15 COFFEE/TEA BREAK

11:15-1:00 MANAGING RESULTS (PERFORMANCE & MONITRING)

•The importance of strategic Goal Setting

•Quantitative and Qualitative objectives
•Monitoring Results and Giving Feedback