Customer Satisfaction about Online Shopping

Apps in Viet Nam

Group’s members:
Phạm Hồng Ân Phạm Đăng Phương Thảo
Lê Hoàng Anh Dương Huỳnh Ngọc
Nguyễn Việt Hoàng
General information of Surveyors
Which apps did you use to experience?
Which app do you use most often ?
(Choose the most often 3 apps)
Why have you choosed those apps?
Which mistake do you dislike the most?
Which sources of reviews do you believe the
most?
What is the most important aspects of Online
shopping apps?
Which products do you usually buy online?
How much are you satisfied with
shipping service?
Do you usually change Online Shopping Apps?

Yes: 48
No: 103
If yes, which aspects make you change ?
How often do you go shopping online?

5
14

37 95
SHOPEE
 General Information

• Shopee Pte Ltd is a Singaporean multinational technology company which

focuses mainly on e-commerce.
• Headquartered under Sea Group (previously known as Garena),Shopee was
first launched in Singapore in 2015, and later expanded its reach to
Malaysia, Thailand, Taiwan, Indonesia, Vietnam, the Philippines and Brazil
Have you ever used Shopee?
If yes, how often do you use Shopee?
How much are you satisfied with Shopee?
How much are you satisfied with Shopee
shipping service?
Have you heard any mistakes of Shopee?
Whose reviews make you choose Shopee?
Which aspects do you want Shopee to change the
most?
 ADVICES FOR DEVELOPMENT
- Reduce shipping fees
- Say “No” to Fake Products.
- More sales.
- Make the app more simple and easy to use.
- Check Product Sources more carefully.
- Protect Customer’s rights better.
- Solve customer problems and complaints better.