Scribd Logo
Upload

Welcome to Scribd!

  • 42 views

    Customer Handling

    Uploaded by

    Pierre Anthony D. Joven
    This document discusses customer handling, including defining customer handling skills, the importance of customer handling, customer needs, service competencies, attitude checklist, factors affecting quality of service, and types of difficult customers. Customer handling skills involve understanding customer needs, fulfilling requirements, regular interaction, and exceeding expectations. The importance of customer handling includes customer retention, remaining top of mind, increasing loyalty, improving business, and positive word of mouth.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Customer Handling

    Uploaded by

    Pierre Anthony D. Joven
    42 views14 pages
    This document discusses customer handling, including defining customer handling skills, the importance of customer handling, customer needs, service competencies, attitude checklist, factors affecting quality of service, and types of difficult customers. Customer handling skills involve understanding customer needs, fulfilling requirements, regular interaction, and exceeding expectations. The importance of customer handling includes customer retention, remaining top of mind, increasing loyalty, improving business, and positive word of mouth.

    Original Description:

    useful for frontlines

    Original Title

    CUSTOMER-HANDLING

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document discusses customer handling, including defining customer handling skills, the importance of customer handling, customer needs, service competencies, attitude checklist, factors affecting quality of service, and types of difficult customers. Customer handling skills involve understanding customer needs, fulfilling requirements, regular interaction, and exceeding expectations. The importance of customer handling includes customer retention, remaining top of mind, increasing loyalty, improving business, and positive word of mouth.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    42 views14 pages

    Customer Handling

    Uploaded by

    Pierre Anthony D. Joven
    This document discusses customer handling, including defining customer handling skills, the importance of customer handling, customer needs, service competencies, attitude checklist, factors affecting quality of service, and types of difficult customers. Customer handling skills involve understanding customer needs, fulfilling requirements, regular interaction, and exceeding expectations. The importance of customer handling includes customer retention, remaining top of mind, increasing loyalty, improving business, and positive word of mouth.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 14

    CUSTOMER HANDLING

    SCOPE
     Definition
     Importance of Customer Handling
     Customer needs
     Service Competencies
     Attitude Checklist
     Factors Affecting the Quality of Service
     How to deal with difficult customers
    What is Customer
    Handling Skills
     It’s the most vital part of a
    business cycle. It includes
    Understanding Customer
    Needs, Fulfilling their
    requirements, Regular
    interaction with clients,
    Execute best service; it’s
    when services exceeds
    expectations
    Importance of Customer Handling

     Customer retention
     Always be in the customer’s mind
     Increase customer loyalty
     Better negotiation/coordination
     Improves repeated business
     Word of mouth publicity
    Customer Needs

     Greet
     Value
     Help
     Listen
     Invite back
     Give attention
    Service Competencies

     Communication
     Customer Sensitivity
     Decisiveness
     Energy
     Flexibility
     Follow up
    Attitude Checklist

    Enjoy helping people


    Handle people well
    Be understanding
    Give equal and fair treatment
    Factors Affecting the Quality of Service

    Reliability
    Confidence
    Responsiveness
    Efficiency
    Consistency
    Types of Difficult Customers

    You might also like