Scribd Logo
Upload

Welcome to Scribd!

  • 14 views

    Sanitization/Fumigation Service: Kill Harmful Germs Use of Mechanized Tools Stringent Safety Protocols

    Uploaded by

    Jaya Poojary
    This document outlines plans for a sanitization/fumigation service. It proposes standardized, transparent services delivered by trained professionals across India. Key points include establishing partnerships with local providers for equipment, chemicals and labor, while ensuring quality through Ultratech training and standards. The dealer model allows requests to be fulfilled locally while payments flow through Ultratech. Costs are estimated for chemicals, labor and commissions to determine competitive pricing that provides value to customers through a reliable one-stop solution.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Sanitization/Fumigation Service: Kill Harmful Germs Use of Mechanized Tools Stringent Safety Protocols

    Uploaded by

    Jaya Poojary
    14 views6 pages
    This document outlines plans for a sanitization/fumigation service. It proposes standardized, transparent services delivered by trained professionals across India. Key points include establishing partnerships with local providers for equipment, chemicals and labor, while ensuring quality through Ultratech training and standards. The dealer model allows requests to be fulfilled locally while payments flow through Ultratech. Costs are estimated for chemicals, labor and commissions to determine competitive pricing that provides value to customers through a reliable one-stop solution.

    Original Description:

    Original Title

    Sanitization Service_Bhavishya

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document outlines plans for a sanitization/fumigation service. It proposes standardized, transparent services delivered by trained professionals across India. Key points include establishing partnerships with local providers for equipment, chemicals and labor, while ensuring quality through Ultratech training and standards. The dealer model allows requests to be fulfilled locally while payments flow through Ultratech. Costs are estimated for chemicals, labor and commissions to determine competitive pricing that provides value to customers through a reliable one-stop solution.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    14 views6 pages

    Sanitization/Fumigation Service: Kill Harmful Germs Use of Mechanized Tools Stringent Safety Protocols

    Uploaded by

    Jaya Poojary
    This document outlines plans for a sanitization/fumigation service. It proposes standardized, transparent services delivered by trained professionals across India. Key points include establishing partnerships with local providers for equipment, chemicals and labor, while ensuring quality through Ultratech training and standards. The dealer model allows requests to be fulfilled locally while payments flow through Ultratech. Costs are estimated for chemicals, labor and commissions to determine competitive pricing that provides value to customers through a reliable one-stop solution.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 6

    Sanitization/Fumigation Service

    Kill Harmful Germs Use of Mechanized Stringent Safety


    Tools Protocols

    Quick Turnaround Experience


    Customized Plans
    Time Professionals
    Need of Sanitization/Fumigation Service
    Current Scenario
    • Problems with standardizing services, ensuring transparency of prices and trustworthiness
    of a service provider, and maintaining quality check on a large scale
    • Lack of efficient channel for hiring, training, and monitoring service professionals
    • Reaching every city of country with same quality of service still a challenge for existing
    players
    Secondary Research
    • Unsaturated Market : Multiple local sanitization service providing company exist but there is
    still lack of global brands having integrated presence working in full fledged manner pan India
    • Brand Positioning :
     Construction-cum-health, hygiene & wellness
     One stop solution for IHB
    • Consumer Behavior :
     Health and hygiene conscious
     Price sensitive
     Fast, easy and convenient service delivery
    • Heterogeneous Market : Regional variations & strong faith on local service providers
    • Primary Consumers : House residential, Commercial offices and buildings, Construction site
    • Diversifying : Hotels, Restaurants, Shopping complex, Malls, Factories

    "There was a 200% growth in the overall cleaning category in the last four
    months and we expect the demand to grow. Due to the rise in demand, we
    introduced numerous packages to ensure maximum benefit to users.”
    Pratik Mukherjee, Director (Marketing)- Urban Company Source- Times of India (Dec 9,
    2020)
    Service Delivery End-to-End Process Flow Chart

    Sanitization Service
    Assure your home is
    hygienically perfect to Direct to
    live in Ultratech
    account

    ONLINE
    Received by
    Request of service CASH
    professional and Payment by customer
    through Ultratech finally given to dealer
    dealer
    Call to customer by Quotation sent to Successful quality service
    Contact Center (CC) and customer for final YES delivery to customer and
    schedule convenient confirmation before request feedback for improving
    time for site visit by service delivery shortcomings, if any, in future
    Request of service service professional
    through Utech app NO

    Ask (by CC) customer


    reason of cancelling
    the service request
    Standard Operating Procedure (SOP) of Service
    Service Provider
    • UltraTech will tie-up with local 3rd party
    service provider region-wise
    • All the equipments, chemicals and
    manpower will be of 3rd party only Dealer
    • 3rd party has to comply with UltraTech • Whether service request come through
    standards retail store or Utech app, only dealer
    will be responsible to interact with
    Training of professional customers at the front end
    • UltraTech will provide training service • Dealer will ask nearest 3rd part service
    to professionals of 3rd party provider (already tied-up) for site visit
    • All training will be free of cost; online and service delivery
    videos and training at specific center
    will be arranged Complains & Feedback
    • Customers can raise any complain only
    Payment through the dealer they got the service
    • 3rd party will get their payment from • Feedback is taken by the service
    UltraTech only delivery professional
    • For cash payment, professional will
    give it to dealer and they will further
    keep their commission and transfer Discounts & Promotion
    rest amount to UltraTech • All kind of offers will be set by
    • For online payment, money will be UltraTech only pan India
    transferred to UltraTech; both dealer • Both dealers and 3rd party need to
    and 3rd party will be paid by UltraTech comply with updated pricing always
    Cost Analysis of Service

    Sanitization
    Chemical: Virex 256- Service Delivery
    ₹150 Cost incurred
    at different Professional (2 person):
    stages of ₹250*2= ₹500
    service delivery

    3rd party commission:


    ₹100

    Site Visiting Professional


    Dealer’s commission:
    (1 person): ₹50
    ₹100 Final Price to Customer
    Total cost incurred = 150+500+50+100+100 = 900
    UltraTech profit = 150 (assumption)
    Final Price = 1050 (All numbers are in

    Rupee)
    Note: All above prices are for single time 1BHK apartment sanitization service
    Value Proposition for Customers
    One stop
    One stop Solution
    Solution
    Get just
    Get just not
    not the
    the best
    best
    cement anymore
    cement anymore but
    but best
    best
    home sanitization
    home sanitization service
    service toto
    make your
    make your home
    home safe
    safe to
    to live
    live

    Reliability
    Reliability Hassle-Free Response
    Hassle-Free Response
    Brand equity
    Brand equity will
    will boost
    boost Strong relationship
    Strong relationship with
    with
    interest of
    interest of customers
    customers andand Value
    Value trusted dealers
    trusted dealers pan
    pan India
    India
    hence their
    hence their trust
    trust will
    will be
    be Proposition
    Proposition will led
    will led to
    to fast
    fast and
    and smooth
    smooth
    valued through
    valued through quality
    quality response against
    response against any
    any query
    query
    service delivery
    service delivery or complain
    or complain

    Customer Centric
    Customer Centric
    Service delivery
    Service delivery asas per
    per the
    the
    convenience of
    convenience of customers
    customers in in
    all perspective
    all perspective like
    like timing,
    timing,
    mode of
    mode of payment,
    payment, reach
    reach toto
    company etc.
    company etc.

    You might also like