Coaching Skills

Coaching Skills

• Coaching is not about to offering compliments or pointing out a

mistake , instead is supposed to reinforce the strengths and to
improve performance

• Preparing for coaching process is divided into three stages :

Equip : we need to gain recourses , skills and Knowledge
Observe : observe how sales consultant treat customers
Measure : obtain sufficient information on individual staff members , analyze
the data and then evaluate
7 Principle of coaching :

• Timing : (1)The sooner ,the better

• How to begin : (2)Express respect / (3)build on
strengths
• How to develop: (4) Identify specific actions observed
/ (5)Focus on 1 or 2 points
• How to close : (6)Make it quick /(7) future focused
Ask-Add Coaching Method :
Induces the person to find the answer on their own
• This proceeds into three steps :
1. Strengths : ask the person what they did right
2. Improvement : ask the person what kind of change or
improvement would be necessary and then comment on
their response
3. Commitments :check what they are going to do to improve
based on what they have said or what you have suggested as
a coach
Strength-centered comment :

• Commenting in the strengths involve 3 steps :

Observation : mention what you have observe
about the person
Question : ask the person how they were able to
act that way or where they learned it as a way to
express
Thanks :express your gratitude and stress the fact
that you trust them