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ISO 9001:2008 To ISO 9001:2015: Summary of Changes
ISO 9001:2008 To ISO 9001:2015: Summary of Changes
ISO 9001:2015
Summary of Changes
2
Date:
Key perspectives
organizations operate
ensure the new standard reflects the needs of all relevant
interested parties
Ensure alignment with other management system
standards 3
Date:
Key feature changes
5
Date:
Potential benefits
to the user
Focus on achieving planned results
Flexibility for documented information
Improved risk control
Better process control leading to improved
results
Improved customer satisfaction
ISO/TC 176/SC 2/ N1282
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
8
Date:
Structure of ISO 9001:2015
(2/3)
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
8 Operation
8.1 Operational planning and control
8.2 Requirements for products and services
ISO/TC 176/SC 2/ N1282
10
Date:
The common structure and ISO 9001:2015 additions
4 Context of 9 Performance
5 Leadership 6 Planning 7 Support 8 Operation 10 Improvement
organization Evaluation
8.1 9.1
9.1 Monitoring,
Monitoring,
4.1
4.1 5.1
5.1 6.1
6.1 7.1
7.1 8.1 10.1
Operational measurement,
measurement, 10.1
Understanding
Understanding Leadership
Leadership and
and Risks
Risks and
and Resources
Resources Operational
planning analysis
analysis and
and General
General
context
context commitment
commitment opportunities
opportunities planning and
and control
control evaluation
evaluation
7.2
7.2 10.2
4.2
4.2 10.2
5.2 6.2
6.2 Competence
Competence 9.2 Nonconformity
Interested
Interested 5.2 9.2 Nonconformity
parties Policy
Policy Planning
Planning Internal
Internal audit
audit and
and corrective
corrective
parties
action
action
7.3
7.3
5.3
5.3 Awareness
Awareness
4.3
4.3 Organizational 9.3
9.3 10.3
10.3
Scope Organizational Management Continual
Scope roles,
roles, Management Continual
responsibilities review
review improvement
improvement
responsibilities
and
and authorities
authorities
7.4
7.4 Communication
Communication
4.4
4.4
QMS
QMS
7.5
7.5
Documented
Documented
information
information
ISO/TC 176/SC 2/ N1282
11
Date:
The common structure and ISO 9001:2015 additions
8 Operation
8.1
8.1 Operational
Operational planning
planning and
and
control
control
ISO/TC 176/SC 2/ N1282
12
Date:
Plan Do Check Act
4 9
5 6 7 8 10
Context of Leadership Planning Support Operation Performance Improvement
organization and Evaluation
7.1.5 9.2
Monitoring and Internal audit
measuring
resources
9.3
Management
ISO/TC 176/SC 2/ N1282
7.1.6
Organizational review
knowledge
7.2
Competence
7.3
Awareness
7.4
Communication
7.5
Documented
information 13
Date:
4 Clause 4.1
Context of
organization Determine what the relevant external and internal issues
are for your organization, and that are relevant to its
4.1
Understanding
strategic direction
context
4.2
Interested parties
4.3
Scope
4.4
QMS
ISO/TC 176/SC 2/ N1282
14
Date:
4 Clause 4.2
Context of
organization Identify the relevant interested parties and their relevant
requirements
4.1
Understanding
context
4.2
Interested parties
4.3
Scope
4.4
QMS
ISO/TC 176/SC 2/ N1282
15
Date:
4 Clause 4.3 and 4.4
Context of
organization
The requirement for the scope is now better defined, must
4.1 be documented and consider:
Understanding
context external and internal issues
4.2 requirements of relevant interested parties
Interested parties
16
Date:
4 9
5 6 7 8 10
Context of Leadership Planning Support Operation Performance Improvement
organization and Evaluation
7.1.5 9.2
Monitoring and Internal audit
measuring
resources
9.3
Management
ISO/TC 176/SC 2/ N1282
7.1.6
Organizational review
knowledge
7.2
Competence
7.3
Awareness
7.4
Communication
7.5
Documented
information 17
Date:
5
Clause 5.1.1
Leadership Leadership is required to ensure:
take accountability for the effectiveness of the quality
5.1
Leadership and
management system
commitment
ensure the quality policy and quality objectives are compatible
5.2 with the context and strategic direction of the organization
Policy
ensure the integration of the QMS requirements into the
5.3 organization’s business processes
Organizational roles,
responsibilities and promote the use of the process approach and risk-based
authorities
thinking
ensure that the QMS achieves its intended results
engage, direct and support persons to contribute to the
effectiveness of the QMS
supporting relevant management roles
ISO/TC 176/SC 2/ N1282
promotion of improvement
Clause 5.1.2
Top management needs to ensure customer satisfaction through:
customer and applicable statutory and regulatory
requirements being determined and met
risk and opportunities are being addressed
the focus on products and services meeting customers and
other requirements 18
Date:
5 Clause 5.2
Leadership
Explicit requirement to apply the policy
5.1
Leadership and
commitment
5.2
Policy
5.3
Organizational roles,
responsibilities and
authorities
ISO/TC 176/SC 2/ N1282
19
Date:
5 Clause 5.2
Leadership
Explicit requirement to apply the policy
5.1
Leadership and
commitment
Clause 5.3
5.2
Policy Explicit requirement for relevant roles to be assigned,
5.3 communicated and understood
Organizational roles,
responsibilities and
authorities No requirement for a specific management
representative and the responsibility now resides with
top management to assign and manage
Requirement for defining responsibility and authority
for ensuring processes are delivering their intended
ISO/TC 176/SC 2/ N1282
outputs
20
Date:
4 9
5 6 7 8 10
Context of Leadership Planning Support Operation Performance Improvement
organization and Evaluation
7.1.5 9.2
Monitoring and Internal audit
measuring
resources
9.3
Management
ISO/TC 176/SC 2/ N1282
7.1.6
Organizational review
knowledge
7.2
Competence
7.3
Awareness
7.4
Communication
7.5
Documented
information 21
Date:
6 Clause 6.1
Planning
22
Date:
6 Clause 6.2
Planning
6.2
in line with customer requirements
Objectives and planning
23
Date:
6
Clause 6.3
Planning
Changes to the QMS should be carried out in a planned
manner
6.1
Actions to address risk
and opportunity
The standard has evolved to enable organizations to
adapt to changing environments or circumstances
6.2
Objectives and planning
Note: It is important to know that change is addressed in
the following clauses:
6.3
Planning of changes
Clause 6.3 - Planning/implementing changes to the
QMS
Clause 7.1.6 - Organizational knowledge - for addressing
changing needs and trends, with respect to knowledge
ISO/TC 176/SC 2/ N1282
24
Date:
4 9
5 6 7 8 10
Context of Leadership Planning Support Operation Performance Improvement
organization and Evaluation
7.1.5 9.2
Monitoring and Internal audit
measuring
resources
9.3
Management
ISO/TC 176/SC 2/ N1282
7.1.6
Organizational review
knowledge
7.2
Competence
7.3
Awareness
7.4
Communication
7.5
Documented
information 25
Date:
7
Support
Clause 7.1
7.1
There should be adequate resources to ensure
Resources
effectiveness of the QMS. Resource considerations now
7.1.2 include:
People
7.1.5
monitoring and measuring resources
Monitoring and
measuring resources organizational knowledge required to ensure the
7.1.6
processes provide conforming products and services
Organizational
external communication
ISO/TC 176/SC 2/ N1282
knowledge
7.2
Competence
7.3
Awareness
7.4 .
Communication
7.5
Documented
information
26
Date:
7
Support
Clause 7.3 and 7.4
7.1
Relevant persons doing work under the organization’s
Resources
control need to have awareness and communication
7.1.2 (internal and external) of the QMS and benefits of improving
People
performance
7.1.3
Infrastructure
7.1.4
Environment for the
operation of processes
7.1.5
Monitoring and
measuring resources
7.1.6
Organizational
ISO/TC 176/SC 2/ N1282
knowledge
7.2
Competence
7.3
Awareness
7.4
Communication
7.5
Documented
information
27
Date:
7
Support Clause 7.5.1
7.1 Requirements that used to be required for a quality
Resources
manual have been enhanced and made more flexible to
7.1.2
People
allow for the use of documented information needed for
7.1.3
the quality management system
Infrastructure
7.1.4
Environment for
operation of processes
Clause 7.5.2
Enhanced requirement for the creation and updating of
7.1.5
Monitoring and documented information, e.g. description, format &
measuring resources
suitability
7.1.6
Organizational
ISO/TC 176/SC 2/ N1282
knowledge
7.3
Control of documented information – now explicitly
Awareness
includes confidentiality, integrity and access
7.4
Communication
7.5
Documented information
28
Date:
4 9
5 6 7 8 10
Context of Leadership Planning Support Operation Performance Improvement
organization and Evaluation
7.1.5 9.2
Monitoring and Internal audit
measuring
resources
9.3
Management
ISO/TC 176/SC 2/ N1282
7.1.6
Organizational review
knowledge
7.2
Competence
7.3
Awareness
7.4
Communication
7.5
Documented
information 29
Date:
4 9
5 6 7 8 10
Context of Leadership Planning Support Operation Performance and
organization Evaluation Improvement
8.1 Operational planning 8.3 Design and 8.4 Control of externally 8.6 Release of products and
development of provided processes, 8.5 Production and
and control service provision services
products and services products and services
8.2.1 Customer 8.3.2 Design and 8.4.2 Type and extent of 8.5.2 Identification and
communication development planning control traceability
30
Date:
8 Operation
Clause 8.1.b
explicit requirement for establishing criteria for
processes
8.1 Operational planning
and control Clause 8.2.1
8.2 Requirements for explicit considerations are now linked to: customer
products and services
communications; customer property, and contingency
8.2.1 Customer
actions
communication
Clause 8.2.2
8.2.2 Determination of
requirements related to
products and services Determination of requirements; this requires a process
8.2.3 Review of
and is explicit with regard to substantiating claims for
requirements related to
products and services
products and services being offered
ISO/TC 176/SC 2/ N1282
8.2.4 Changes to
requirements for
products and services
31
Date:
8 Operation
Clause 8.3
This section on design and development of products and
services has substantively changed and simplified:
8.3 Design and
development of
products and services Clause 8.3.2
8.3.1 General
Design and development has been restructured to allow
for a more process orientated approach
8.3.2 Design and
development planning Involvement of customers and users as part of design
planning to be considered
8.3.3 Design and
development inputs
Clause 8.3.3
8.3.4 Design and
development controls
Design and development inputs – explicit requirements
for internal and external resource needs, potential
ISO/TC 176/SC 2/ N1282
Clause 8.4.1
8.4.1 General
Conditions are applied when controls are required for
8.4.2 Type and extent of externally provided processes, products and service
control
8.5.5 Post-delivery
activities
8.5.6 Control of
changes
34
Date:
8 Operation
Clause 8.5.2
The identification and traceability now focus on
8.5 Production and ‘outputs’ rather than on ‘product’ (includes intermediate
service provision
products and services) rather than on ‘product’
8.5.1 Control of
production and service Clause 8.5.3
provision
8.5.5 Post-delivery
activities
Clause 8.5.5
8.5.6 Control of
Post-delivery activities is a new clause
changes
Clause 8.5.6
A new requirement for the control of changes is
addressed in the slide introducing the concept of
change
35
Date:
8 Operation
Clause 8.6
The release of products and services is now part of the
operational requirements
8.6 Release of products
and services
Clause 8.7
8.7 Control of
nonconforming outputs
The control of nonconforming output is more explicit; it
now considers the options to apply correction and
corrective action
Nonconforming product changed to nonconforming
output
ISO/TC 176/SC 2/ N1282
36
Date:
4 9
5 6 7 8 10
Context of Leadership Planning Support Operation Performance Improvement
organization evaluation
7.1.5 9.2
Monitoring and Internal audit
measuring
resources
9.3
Management
ISO/TC 176/SC 2/ N1282
7.1.6
Organizational review
knowledge
7.2
Competence
7.3
Awareness
7.4
Communication
7.5
Documented
information 37
Date:
9
Performance
Clause 9.1.1
evaluation
In 8.1 ISO 9001:2008 (clause 8.1) there was a
9.1
requirement for planning. This is replaced with
Monitoring,
measurement, analysis identifying what needs monitoring and measuring, and
and evaluation
the methods to be used
9.1.1 Clause 9.1.3
General
There are specific requirements for analysis and
9.1.2 evaluation when using results as inputs to
Customer satisfaction
management review
9.1.3
Effective implementation of planning and actions to
Analysis and evaluation
address risks and opportunities are new requirements
in this clause
ISO/TC 176/SC 2/ N1282
9.2
Internal audit
9.3
Management review
38
Date:
9
Performance
Clause 9.2
Evaluation Internal audit program now has explicit considerations for:
quality objectives, customer feedback and changes impacting
9.1
Monitoring, the organization; management responsibility for action is now
measurement, analysis
and evaluation implicit whereas previously this was explicit
An auditor is now required to be impartial versus in the
9.1.2 previous version they could not audit their own work
Customer satisfaction
Clause 9.3
9.1.3
There are now additional requirements for management
Analysis and evaluation
review. These include:
changes in external and internal issues (such as strategic
9.2
Internal audit direction)
performance concerning external providers
9.3
adequacy of resources for effective QMS and effectiveness of
ISO/TC 176/SC 2/ N1282
Management review
actions taken addressing risks & opportunities
9.3.1
General Clause 9.3.1
Management reviews should be aligned to the strategic
9.3 .2
Management review direction of the organization
input
Clause 9.3.3
9.3.3
Management review Management review outputs have been enhanced to include
output
many of the new areas of focus
39
Date:
4 9
5 6 7 8 10
Context of Leadership Planning Support Operation Performance Improvement
organization Evaluation
7.1.5 9.2
Monitoring and Internal audit
measuring
resources
9.3
Management
ISO/TC 176/SC 2/ N1282
7.1.6
Organizational review
knowledge
7.2
Competence
7.3
Awareness
7.4
Communication
7.5
Documented
information 40
Date:
10
Clause 10.1
Improvement This clause is new, it addresses more comprehensive
opportunities for improvement; not only continual improvement
10.1
Addresses improvement of products and services and future
General needs and expectations
Emphasis is now on improving processes to prevent
10.2 Nonconformity and
nonconformities and improving products and services
corrective action Clause 10.2
The nonconformity referred to in this clause concerns the entire
QMS and not specifically the products or services which are
10.3
Continual improvement addressed under clause 8.7
Clause 10.2.1
New emphasis is placed on nonconformity and corrective action
Consequences are now included thus actions taken now
recognize the potential occurrence of a similar nonconformity
elsewhere
ISO/TC 176/SC 2/ N1282
September 2015
Published International
Standard
ISO/TC 176/SC 2/ N1282
43
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More information
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