Dr.

C V Ramanan
B.Tech, DCE MBA, UBS Ph.D

(40 years of Corporate, Academic, Consulting, Counseling,

Mentoring, Writing, Teaching and Training Experience)

Professor and Spiritual Sadhak

Inspirational Speaker and Life Coach

Director, IMM Business School

Trainer, IIPA (Indian Institute of Public Administration)

Chief Mentor & Happiness Officer, Prudentia Group

Director, Centre for Joy @ Work, Inmantec Institutions
 The Dream Dozen!
 TQP Workshop
 Concepts
 Corporate & Life Examples
 Cases
 Discussions / Debates
 Powerful Stories
 Inspiring Values
 Games with Lessons
 Relevant Films / Clips
 Role Plays / Activities
 Current / Happening News/ Readings
Thought for the Day
© Dr. C V Ramanan
Professor & Director
TOTAL QUALITY PERSON (TQP)
 People with:

 Character
 Integrity
 Good Values 
 Positive Attitudes     and
 A desire to Serve (SEWA)...
TOTAL QUALITY PERSON (TQP)
 
 TQP is a value-based & powerful
philosophy and a wonderful pilgrimage
of continuous learning and
improvement, for holistic happiness
and success…

 It is a spiritual odyssey based on

Indian Ethos and Scriptures.
 Interactive Workshop on TQP
 Integrated Personality Development
and Enrichment
 Self Awareness and Development
 Total Quality Leadership
 Effective Communication
 Building Winning Relationships
 Life and Time Management
 Being Proactive
 Emotional and Spiritual Intelligence
 Lessons from Indian Ethos, Scriptures
and Wisdom
 Commandments of a TQP
 Addressing Stress
 Work-Life Balance
 Happiness and Success…
Quality Life and Living
 Games and Exercises to reinforce
Values…
 Stories, Poems and Thoughts to touch
Souls…
 FOUR HUMAN NEEDS

To Live To Love To Learn To Leave A Legacy

PHYSICAL SOCIAL MENTAL SPIRITUAL

Food  To Relate to To Develop and  To Have a Sense of

Shelter other People Grow Meaning, Purpose
Clothing  To Belong  To Make a Difference…
Health  To Love and to be
Economic wellbeing Loved
INTEGRATED PERSONALITY ENRICHMENT

 Physical
 Mental
 Emotional (Compassion & Caring…)
 Spiritual (Aham Brahmasmi, Tatvamasi)
 EFFECT OF MIND PURITY
Happiness
Ananda, Shaanti

Pure Mind Noble Selfless Good

Thought Action Result

Impure Impure Selfish Doubtful

Mind Thought Action Result

Sorrow
A MODEL FOR ENRICHING PRODUCTIVITY

TRUST

MOTIVATED
COLLEAGUES
RESPECT EMPATHY
(Happy, Balanced,
Inspired, Productive)

COMMITMENT TO ORGANISATION

ORGANISATIONAL
HAPPINESS &
SUCCESS
 TOTAL QUALITY PERSON : TQP

 Head : Knowledge / Skills

 Heart : Attitudinal Motivation

 Soul : Values, Beliefs & Commitments

(Guna … Satvik)
DEVELOP QUALITY PERSON
 The Person
 The Family
 The Teacher (The Guru)

 Yearns for Quality from Deep within

 Effortlessly Follows and Improves
upon overall Quality Process
6 WAYS TO BECOME EFFECTIVE

 SMILE more often!

 IMPORTANCE of BODY LANGUAGE
 DEVELOP the RIGHT ATTITUDE
 Keep it STRAIGHT & SIMPLE
(KISS!)
 PERSONAL IMAGE matters...
 Back to KINDERGARTEN!
 LEADERSHIP
 Inspiration … Ignite!
 Effective Communication
 Time Management
 Growth, Development and Welfare of People
 Emotional Intelligence…Sthitapragya and Yukta
 Combination of Character and Strategy
 Level 5 & 6 Leaders
 SAL
 Sreshthas => Vivek Management
 Rajarishis
 Total Quality Leadership (TQL)
d
 GREAT
GREAT LEADERS
LEADERS blend...
blend...

 Character (Effectiveness)
& Strategy (Efficiency)

 Ethics & Competence

 Love and Skill

Effective
Effective Communication
Communication Skills
Skills

Effective Communication is saying what needs to

be said; with love, affection, respect, dignity,
charm, grace, class and elegance, so as to not
hurt others...

It is not the functional knowledge that's going to

take you to the top. It's your ability to convert
this knowledge to wisdom and the capacity to
communicate this to the world; that's what is
going to take you to the top!

Dr. C V Ramanan
Professor & Spiritual Sadhak
Inspirational Speaker & Life Coach
 How to INSPIRE people?
  Worth emulating… 
 Be a good example.

 Care… 
 Encourage / Appreciate / Support
 Be inspired
 Share… 
 Be vulnerable
 Tell stories! 
 Be an effective communicator
 “Carefrontation”! 
 Read…
Situational
SituationalAdaptable
Adaptable Leadership
Leadership (SAL)
(SAL)

 Inspirational Leadership
 Model Leadership
 Emotional Leadership
 Tough / Autocratic Leadership
 Democratic or Participative Leadership
 Charismatic Leadership
Effective Communication is the key to great leadership.

Character is not about what we have a right to do. It is

about doing what is right...

A soft voice is heard long after the shout. Gentleness is

stronger than anger.

Leadership is communicating to people their worth and

potential so clearly that they come to see it themselves...
Personalities
Personalities
 Examples of people who inspire and ignite…

 Its time not only to live their success stories but to create your
own.

 You are the future leaders and nation builders; the wealth of our
country.

 Each one of you has qualities that can make someone else’s eyes
light up and shine!

 Bring the goodness, potential, the treasure island and the divine
essence / spark from within for your benefit and for the cosmos…

Dr. C V Ramanan
Professor & Spiritual Sadhak
Inspirational Speaker & Life Coach
 TQP : 10 COMMANDMENTS
 Integrity
 Excellence
 Running the Extra Mile … “I Can!”
 WIN - WIN
 Interdependence
 Synergy
 Proactive
 Emotional Bank Accounts (EBAs)
 Personal Mission Statement (PMS)
 Happiness & Success => Total Quality Life
PROACTIVE … The Power of Values
 Punctuality  Creativity
 Quality of Work  Friendship
 Respect  Sincerity
 Trust  Listening / EBA…
 Empathy  Faith
 Integrity  Perseverance
 Excellence / Continuous  Humility
Improvement  Simplicity
 Running the Extra Mile… “I Can!”  Peace
 Win – Win  Compassion
 Interdependence  Forgiveness
 Synergy  Gratitude / Counting
 Confidence Blessings…
 Non-Violence  Patience / Tolerance
 Systematic & Organised  Generosity
 Enthusiasm / Passion  Courage
 Patriotism
Case
Case Study
Study

A Case on Quality /
Friendship…

 Integrity
 Attitude / Skills
 Responsibility
 Potential / Do our Best!

Dr. C V Ramanan
Professor & Spiritual Sadhak
Inspirational Speaker & Life Coach
 Ethical Dilemmas
? Generic vs. branded medicines… price issue.
? Fire a fraud?
? What about taking leave and working
elsewhere?!
? To pay fine or bribe a traffic cop!
? Gifts / "under the table" to get a "big" order.
? Misc. eg., accept a trip abroad after deciding to
quit.
? Competition
? Information
? Tickets and Age…
? The phone rings!
© Dr. C V Ramanan
Professor & Director
What do we do when faced with a
difficult ethical issue / dilemma ?
 Define problem
 Identify stakeholders
 Identify practical alternatives
 Determine measurable impact of each
alternative
 Identify immeasurable consequences of each
alternative
 Arrive at a decision
 Decide how to implement decision © Dr. C V Ramanan
Professor & Director
Case
Case Study
Study

A real-life Corporate Case highlighting…

 Structure
 Relationships
 Boss as CFPG
 Career Plans
 Succession Planning

Dr. C V Ramanan
Professor & Spiritual Sadhak
Inspirational Speaker & Life Coach
SUCCESS?
SUCCESS?
 SUCCESS
 Work  Balance (Work-Life +…)
 Focus
 Family  Conserve
 Compartmentalise
 Friends /  Marketing Orientation
Relationships  HR Mindset
 Treasure Island…
 Leisure
 Light, Beautiful & Stable
 Personal Growth  Santosh, Satisfaction
 Khushi, Happiness
 Spiritual Attainment  I kaun? to ICON!
SUCCESS
Work
Work Life
Life Balance…
Balance…
 Desire a Balance
 Rethink the concept of Work
 Time Management
 Hard and Smart Work
 Focus; Be Organised and Systematic
 Have a PoA (Plan of Action) but be Flexible
 Build a Support System
 Use Technology
 Replace “Busy” with “Productive”
 Self Analysis and Development
 Excellence, Continuous Improvement
 Live in the Present
 Be a good Human Being
Potential
Potential Sources
Sources of
of Stress
Stress

 Environmental Factors
– Economic uncertainties of the business cycle
– Political uncertainties of political systems
– Technological uncertainties of technical innovations
– Terrorism in threats to physical safety and security
Potential
Potential Sources
Sources of
of Stress
Stress

 Organisational Factors
– Task demands related to the job
– Role demands of functioning in an organisation
– Interpersonal demands created by other employees
– Organisational structure (rules and regulations)
– Organisational leadership (managerial style)
– Organisation’s life stage (growth, stability, or decline)
Potential
Potential Sources
Sources of
of Stress
Stress

 Individual Factors
– Family and personal relationships
– Economic problems from exceeding earning capacity
– Personality problems
 Individual Differences
– Perceptual variations of how reality will affect the
individual’s future
– Greater job experience moderates stress effects
– Social support buffers job stress
– Internal locus of control lowers perceived job stress
– Strong feelings of self-efficacy reduce job stress
Consequences
Consequences of
of Stress
Stress

High
HighLevels
Levels
of
of Stress
Stress

Physiological
Physiological Psychological
Psychological Behavioural
Behavioural
Symptoms
Symptoms Symptoms
Symptoms Symptoms
Symptoms
Managing
Managing Stress
Stress

 Individual Approaches
– Implementing time management
– Work-life balance
– Increasing physical exercise
– Relaxation training
– Expanding social support network
Managing
Managing Stress
Stress

 Organisational Approaches
– Improved personnel selection and job placement
– Training
– Use of realistic goal setting
– Redesigning of jobs
– Increased employee involvement
– Improved organisational communication
– Offering employee sabbaticals
– Establishment of corporate wellness programs
Addressing
Addressing Stress
Stress
 Eliminate / remove Stress versus merely manage?
 We don't manage 102 degrees fever! We try and
eliminate it. Similarly, why can't we try and eliminate
stress?
 Stress =  Pressure
Resilience
 Pressure is generally there for everyone. Nothing
much can be done about it.
 But increasing resilience, enhancing our aantarik
shakti, is entirely in our hands.
 A Spiritual approach to life...
 Give and take? Or Give and give…
 Indian Ethos, Scriptures, ancient Wisdom
Addressing
Addressing Stress
Stress

 Meditation
 Yoga
 Pranayama
 Chanting
 Sthithapragya
 Nishkama Karma
 A blend of modern thoughts and eternal values
 Purpose of Life
Addressing
Addressing Stress
Stress

 Sadhana, Journey of life...
 “What's in it for me?”
to
“How can I contribute?”
“How can I serve?”
 Sewa - Serve with Empathy, Warmth & Appreciation
 I kaun? to ICON!
 Become lighthouses who can inspire, ignite and
guide millions of others...
 Total Quality Person (TQP), the spiritual odyssey…

Dr. C V Ramanan
Professor & Spiritual Sadhak
Inspirational Speaker & Life Coach
 HAPPINESS
☺Born, privileged and programmed to be happy…

 JATC Syndrome  Accept, Appreciate

 Happy-Nas!  Balance, Be in the moment
 A to Z of Happiness  Count Blessings, Create
 The cup is full!  Dharma, Do not…
 Give and give!  serve, simple

☺The new paradigms…

 A to Z of Happiness…
Aham Brahmāsmi / Atma / Ananda / Aware / Attitude / Accept ;
Don't Expect
Balance / Beings; Not Doings! / Bhakti / Budhi, Intellect / Be Good
Count Blessings; Not Mistakes / Communication
Don't be Judgmental / Detachment / Divine Essence, Spark /
Dharma / Do the Right thing
Empower / Empathy / Enthusiasm / Excellence /
Experience and Express / Energy / Ekatvam
Forgiveness, Kshama / Faith
Give / Generosity / God-Loving / Gyana / Goodness
Holistic / Humility / Health / Hope...
HAPPINESS
HAPPINESS
HAPPINESS
Sat Chit Ananda … Be Blissful!

 Soul Consciousness / Awareness

 Atma / Original Sanskars
 Divine Spark / Essence / Energy Flow / Vibrations
 Nishkama Karma
 How do we want to be remembered?
 Sadhana … Pilgrimage to greatness
Sat Chit Ananda … Be Blissful!

 Yoga … Union with God

 Meditation / Connected to the Source / Flow…
 Pranayama
 Purpose 0f Life
 Sewa
 Ekatvam
 Make a difference…
 Spiritual Diary
 Accept. Don’t expect. Don't be Judgmental.
 Count Blessings, not mistakes. Don't blame.
 I'mpossible! Have Faith...
 Proactive! The power of Values...
 Create thoughts. Choose to be Happy...
 Ego to Self Respect... Give respect to others.
 Listen and Create EBAs...
 Nishkama Karma; Do your Best!
 Pace to peace...
 Problems to Opportunities
 Spiritual Diary
 “What's in it for me?” to “How can I contribute?”
 Equanimity, Balance - Remain Stable, Samatvam.
 Experience and Express Vibrations/Energy of Love,
Peace, Happiness...
 Serve, Sewa...
 Soul Consciousness in actions and intentions.
 Give a 1-minute break after every hour to reflect.
Meditate and control the traffic of thoughts in the
mind.
 Be free from anger, irritation, frustration, grudges,
revenge etc. Believe in Santosh, contentment.
TQP Outcomes - The Dream Dozen!
• 1. Imagine the beauty of our interactions and the
richness of the world if we play our roles and
responsibilities with an understanding of who we
are and why are we here… 
• 2. Effective communication is not merely good
language. What are the ingredients? 
• 3. Along with the efficiency measures, is time
management also thought management?
How does self management lead to work-life
balance?
• 4. How to eliminate stress with aantarik shakti
i.e., resilience, inner strength with spirituality,
yoga, meditation, pranayama etc., as against
merely managing it? 
• 5. Importance of listening and building
Emotional Bank Accounts (EBAs), for winning
relationships. 
• 6. Proactive - the power of values… 
• 7. Happiness enabling success and Peace
leading to progress and prosperity. 
• 8. Great Leadership. How to inspire people? 
• 9. The right paradigm of Excellence - nishkama
karma. 
• 10. Lifelong continuous learning and
improvement.  
• 11. Interdependence unleashing exciting
synergy! 
• 12. The wheel of life - Different times and all
shall pass. Be a Sthithapragya - Stable and
Balanced, regardless of the situation. 
 THE JOURNEY OF
LIFE
What is the PURPOSE of my life?
…
My 5 BLESSINGS …

The 5 VALUES I would like to internalise …

How would I like to be REMEMBERED?

Love Always and God Bless,

C V Ramanan