EMPOWER TO

EXCEL

Presented by
JFM.S.Nagalingam,
Certified National Trainer,
JCI University, USA
Hunter/ gatherer age
Agricultural/pastoral
age
Industrial Age
Information Age
 Challenges of
Information Age
Cut throat competition
 Globalisation
 Customer driven markets
 Highest Quality
 Advancing Technology
 Information Explosion
 Closures & Mergers
 Life styles are changing
 Survival of the fittest
 Session I
E TO E
-The desired change
EFFICIENT 1885 -1930

EFFECTIVE 1930 - 1980

EXCELLENCE -
SINCE 1980
 EXCELLENCE

“ALL THINGS EXCELLENT

ARE AS DIFFICULT AS
THEY ARE RARE.”

- SPINOZA
 EXCELLENCE

“THE SECRET OF JOY IS

CONTAINED IN ONE WORD
– EXCELLENCE. TO KNOW
HOW TO DO SOMETHING
WELL IS TO ENJOY IT.”
-PEARL BUCK
 EXCELLENCE
•TO BE •TO OUTPERFORM
DISTINCT OTHERS
•TO
•TO HIGHER STILL
SURPASS
•TO BE •TO GO TE EXTRA
SUPERIOR MILE
•TO
•TO BE CREATIVE &
EXCEED
•TO BE INNOVATIVE
MERITORI •TO BE ONE STEP
OUS AHEAD
 “ It’s a funny thing
about life;
if you refuse to accept
anything but the best,
you very often get it.”
….. Somerset Mougham
 Managing
T MEN
O
MACHINE
O
L MONEY
S MATERIAL
THE MAN
IS IN THE
FOCUS
Who doesn’t
want to
SUCCEED?
Session II
X TO E
THEORY X
THEORY Y
THEORY Z
EMPOWERMENT
 THEORY X
Assumes that people have
• little ambition,
• dislike work,
• want to avoid
responsibility and
• need to be closely
monitored to work
effectively.
 THEORY Y

Assumes that people can

1. exercise self – direction,
2. accept responsibility and
3. consider work to be as
natural as rest or play.
 THEORY Z

Japanese management
style
Assumes that workers
have a strong loyalty and
interest in team – working
and in the oragnisation
“IF WE RESPECT OUR
PEOPLE AND HELPED
THEM RESPECT
TEMSELVES, THE
COMPANY WOULD MAKE
THE MOST PROFIT.”

- THOMAS J WATSON
FORMER CEO, IBM
When workers are
given the
responsibility and
the wherewithal to
manage themselves
they achieve things
they never thought
themselves capable
of achieving.
Helps unlocking the
hidden potential of
the workforce
EMPOWERMENT -
DEFINITION.

•AUTHORITY
•POWER
•LICENCE
EMPOWERMENT
-LICENCE
Defines the
scope and
conditions
which apply to
an activity,
and is issued
after those
concerned
have proven
their ability.
Empowerment of the poor,
the disadvantaged, the
downtrodden in Philippine
society will be the
cornerstone of my
administration

- FIEDEL RAMOS
Former Philipino president
•EMPOWERMENT IS
THE PROCESS OF
GIVING EMPLOYEES
MORE POWER TO
EXERCISE CONTROL
OVER AND TAKE
RESPONSIBILITY
FOR THEIR WORK.
•Empowerment
provides greater
space for individuals
to use their abilities
by enabling and
encouraging them to
take decisions close
to the point of
impact
•Empowerment is
about engaging both
the hearts and minds
of people so that
they can take the
opportunities available
to them for greater
responsibility.
In empowerment,
control by procedure
is replaced with
control by vision and
trust.
- Tom peters.
Empowerment is to
energise the
employees by
understanding and
responding to their
needs and there by
tapping the vast
human energy sources.
Empowerment is a
human condition
where people are in
control of and
responsible for their
destiny and the
means to fulfill it.
EMPOWERMENT LICENCE

Empowers Empowers
employees to you to drive
act within an a car on the
organisational
country’s
framework
without roads once
frequent ability is
recourse to proven
authority
EMPOWERMENT LICENCE

Focus on No restriction
outcomes and on the route or
not the specific
constrained model of the
by rigid
car
controls
EMPOWERMENT LICENCE

Authority still Does not

needed if
outside the
empower to
scope of drive heavy
empowerment vehicles
EMPOWERMENT LICENCE

Codes of
Traffic rules
practice,
should be
statement of
followed by
values or
everyone
customer
charters
EMPOWERMENT LICENCE

Freedom to
achieve the
Arrival at
destination destinations
using their safely
initiative
 Session III
Three assumptions of
empowerment
3 assumptions of
empowerment

•COMPETENCE
•TRUST
•TEAM WORK
 COMPETENCE

“An underlying characteristic of an

individual which is casually related
to effective or superior
performance in a job”
- Tjerk Hooghiemstra
VALUES

• Values are
Beliefs about
what is more
important to
any individual
in life
Values
• Ability
• Courage
• Credibility
• Dependability
• Fidelity
• Honesty
• Industry
• Integrity
Values

• Justice
• Modesty
• Patience
• Politeness
• Responsibility
• Simplicity
• Temperament
• Truthfulness
“Don’t part company
with your values. They
are anchors in a
storm.”
Magic of Trust

The Foundation of Human

Relations
 Trust is fragile,
Takes a long time to
build,
Can be easily
destroyed
And is hard to
regain
 Trust begets trust;
Distrust begets
distrust
 Essential Element
The essential
core of all
relationships,
personal and
business, is
TRUST
 What is Trust ?
 Perception that the other
person will not intentionally
or unintentionally do
anything that harms your
interests
 Feeling that you can depend
upon that other person to
meet your expectations
 Belief that he Will do and
Can do what he says he is
going to do, in a consistent
and predictable manner.
 Types of Trust
 Lateral
trust among peers or
equals.
 Vertical
trust between a
supervisor and
subordinate.
 External
trust between an
organization and its
clients or suppliers.
 Benefits of Trust
 It is like a Lubricant in
Human Relations
 Cooperation &
Commitment
 Higher Motivation
 Continuous
improvement
 Information exchange
 Satisfying Relations
 Creative ideas
 Resolving conflicts
 Better Decision Making
Remember …

It Takes few Years to

build Trust !

And a few Seconds to

Destroy it !
Dimensions of Trust
TEAM
BUILDING
In the midst of a great
struggle, if every soldier
wants to think and act
for himself, the war
cannot be carried on,
much less won. We
must accept limits to
democracy of thoughts
and actions
Sardar Vallabhbhai Patel
Group/Team
Coming together is a
beginning

Staying together is
progress
Working together is
success
 Team building must be:

a way of life
the responsibility of
every Team Member
a continuous process
about developing a
clear and unique identity
focused on a clear and
consistent set of goals
 Team building must be:

concerned with the

needs and ambitions of
each team member
recognizing the unique
contribution that each
individual can make
an awareness of the
potential of the team as
a unit
results oriented
enjoyable
 Individual in a team

 Understanding the
individual’s needs:

- Sense of identity

- Sense of belonging

- Sense of importance.
 Session II
Manager to Coach
Be A Difference
Maker
Three levels of
Empowerment

Exploring
Enabling
Encouraging
 Exploring

Observe
Respect
Ask
Listen
 Ask Questions

Why do you do a
task this way?
Can it be
improved?
What other
approaches might
be used?
 Enabling

Provide suitable
climate
Offer help &
assistance
Be positive
Reduce obstacles
Express the value
Focus mistakes as
learning opportunities
 Encouraging

Encourage continual
improvement
Use a collaborative
style
Break difficult tasks
Be a role model