Receptive

Communication
Skills
Definition and Importance
Receptive Receptive skills are needed
Skills to decode* the meaning to
understand a message.
*decode v.- analyze and
interpret (a verbal or nonverbal
communication or image).
  Why look for opportunities to
sharpen your receptive skills?
 People decode information selectively.
Individuals are more likely to perceive
Receptive information favorably when it conforms to
their own beliefs, values, and needs (Keyton,
Skills 2010).
 To become better communicators,
respondents (i.e. evaluative or critical,
objective, logical, etc.)
The
Communication
Process
The elements in the communication process determine
the quality of communication. A problem in any one of
these elements can reduce communication effectiveness
(Keyton, 2011).
 Traditionally, reading and
Receptive listening have been
Skills considered receptive skills.
 Because of the growth of
audiovisual materials
Receptive since the 1990s, viewing
Skills has been incorporated as
a receptive skill.
 Receptive skills are
Receptive sometimes known as
Skills passive skills.
Receptive Skills are INTERACTIVE PROCESSES

• It may appear that reading, listening, and

viewing are passive skills because of the
notion that there is no apparent
“movement”/continuous “process” when
these are done.
What is INTERACTION?

• Interaction involves a continuous

process of constructing meaning
from and based on the input we
receive.
Receptive Skills are INTERACTIVE PROCESSES

• The process of constructing

meaning (decoding) is inherent
whenever we listen, read, and
view.
 Your BRAIN is WORKING
Your EYES are MOVING  Bloom’s taxonomy
 Saccades= tiny leaps of (remember, understand,
eyes; no real reading apply, analyze, evaluate,
create)
 Progression= from left  Top- Down View= use of
to right previous knowledge to
 Fixation= Pause understand
 Regression= reverse  Bottom-Up View=
comprehensions if from
fixation the text itself
READING IS  Return Sweep= from  Interactive View=
end of line to beginning comprehension based on
INTERACTIVE of succeeding line prior knowledge and
power of text
  Your ears pick up sounds
 Your brain…
 recognizes sounds and associate these
sounds with meanings (i.e. vocabulary)
 uses metacognition skills (i.e. mental
strategies)
Examples:
LISTENING IS  Inferring
INTERACTIVE  Drawing parallels between English
words and Filipino words
 Your eyes and ears are at work
(picking up images and sounds)
Your brain incorporates images
and sounds with meanings
Same metacognition skills are
VIEWING IS utilized
INTERACTIVE
Receptive Skills
1. Exercises attention, memory, concentration
2. Improves use of a language
3. Develops comprehension
4. Facilitates expression
5. Widens vocabulary IMPORTANCE
Receptive
Communication
Skills
Definition and Importance
References

• Keyton, J. (2010). Case studies for organizational communication:

Understanding communication processes. New York, NY: Oxford
University Press.
• Keyton, J. (2011). Communication and organizational culture: A key
to understanding work experience. Thousand Oaks, CA: Sage
Learning Task Reminders

• After studying the contents of this lesson, answer the online learning
task.
• There is time limit set for the task.
• Use MSWord. Your submission must not exceed one (1) page.
• Do NOT plagiarize someone else’s work. If any part of your work
would be scanned copied by SafeAssign, your submission would
automatically be marked zero.
Item

• Recall an instance when you were not able to

effectively decode a message. BRIEFLY narrate what
happened and answer the following questions:
• What might have caused the misunderstanding? Specify the
elements that reduced the effectiveness of communication.
• What could have been done to avoid the problem?