Assignment

Sajid Khan
 Measures taken by an IT manager for
effective participation of employees:
The job of a manager in the workplace is to get things done
through employees. To do this the manager should be able
to motivate employees.
Human nature can be very simple, yet very complex too. An
understanding and appreciation of this is a prerequisite to
effective employee motivation in the workplace and
therefore effective management and leadership.
These are the basic strategies, though the mix in the final
'recipe' will vary from workplace situation to situation.
Essentially, there is a gap between an individuals actual
state and some desired state and the manager tries to
reduce this gap.
 Why Employees Stay
• A feeling of connection
• Feeling valued
• Personal and professional growth
• Continuous learning
• Making a difference
• Good management
• Can’t afford to leave
• Fair pay and benefits
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 Compensation is
More than a Salary
• Salary
• Benefits - the “other paycheck”
• Work environment
A three legged stool!

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 Orientation
• Relationship begins before the hire
• Employees value a personal connection
• Accommodate different learning styles
• Make it interactive and fun
• Complete paperwork and procedural
“stuff” in advance

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 Orientation
Beyond the Workplace

• Offer dual career assistance

• Include family in the equation, invite to
orientation
• Match new employees with friends and
services, new neighbors, teenage
babysitters, etc.
• Help with relocation
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 Assimilation

• Provide a buddy/
mentoring
• Create & reward best practices
• Develop expectations for management

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Job Satisfaction & Retention

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 1. Increase Opportunity
– Challenge
– Interesting projects
– Responsibility
– Team leadership
– Special assignments
– Promotion

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 Opportunities for Employee
Development
• Internal recruitment
• Support for education
• Job rotation/cross training
• Task forces, project assignments
• Academies of learning
• Career ladders
• Mobility among libraries
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 Cultivating Excellence
• Individual development plans
• Coaching/mentoring
• Performance management with real
feedback and coaching
• 360 feedback
• Accelerated advancement/steps
• Co-manager opportunities
• Shared staff opportunities
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 2. Decrease Stress
• Identify stressors
• Distribute work evenly
• Eliminate red tape
• Manage interruptions
• Promote and model
stress-reducing activities

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 Work/Life Balance
• Define work in terms of what
is to be accomplished
• Provide flexible work schedules
• Evaluate alternative work places and
telecommuting
• Appreciate dilemma of child care, elder care,
multiple individual roles
• “Allow” voluntary demotions
• Appreciate diversity of personal values and
priorities 13
 3. Provide Leadership
– Build trust
– Commit to helping others succeed
– Offer motivation
– Seek excellence
– Take action

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 4. Emphasize Work Standards
• Focus on taking pride
• Link performance to customer
satisfaction
• Develop customer service and
quality measures collaboratively
• Be very clear on expectations
• Celebrate achievements
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 5. Provide Fair Rewards
• Employees want fair rewards for the work
they do, based on:
–Skill
–Responsibilities
–Effort
–Working conditions
– Communicate
– Reward for top performance
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 Convenience/Concierge Services
• Dry cleaner pick-up
• Supermarket / Carry-out delivery
• Financial planning
• Passes, discounts – zoo, museum
• Classes on-site – educational, fitness
• Discount coupons – cleaning services,
manicures, lawn care
• Wellness, health screening
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 6. Allow Adequate Authority
• Empower
employees to act
• Encourage
employee input to
decisions, goals,
and direction
setting

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 Recognizing Employees

“People will forget what you said.

People will forget what you did. But
people will never forget how you
made them feel.”
Anonymous
 Recognition
• Enhances
performance
• Helps motivate
• Provides practical
feedback
• Makes it easier to get
the work done
• Improves productivity
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 Coworkers Recognize Colleagues
• Dedication • Respect
• Achievement • Cooperation
• Character • Helpfulness
• Service • Flexibility
• “Can do”attitude

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 Supervisors Recognize Staff

• Handling an emergency or difficult

situation
• Filling in on another job
• Completing a special task
• Consistently presenting a positive
attitude that inspires
• Giving time & assistance to an area or
staff person outside dept. or
responsibility
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 More Formal Rewards

• Customer Service Award

• Spirit Award
• Service Awards
• Retirements

 
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THANK YOU!

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